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Issue
Possible cause
Steps to resolve
“Add Water”
indicator lit
Insufficient water Refill water reservoir and restart
Water screen at the bottom
of water reservoir blocked
Clean
Pump malfunction
Contact Kogan support
“Ice Full” indicator
lit
Ice basket is full Remove ice from ice basket
Infrared LED and receiver not
working
Clean infrared LED and receiver,
then restart ice maker
“Add Water” and
“Ice Full” indicators
lit
The ice tray is not in the
correct position
1. Ensure the ice tray is
unobstructed
2. Unplug, reconnect and
restart the appliance
Ice clumps together
Icemaking taking too long
Stop icemaking and restart the
cycle after the ice melts
Water temperature too low
Refill, ensure water is between 8-
25°C
Icemaking cycle
runs as normal but
no ice produced
Ambient temperature or
water temperature too high
Restart in environment with
ambient temperature less than
32°C and refill with cold water
Refrigeration system leaking Contact Kogan support
Refrigeration system blocked Contact Kogan support
Poor icemaking
results
Poor heat dissipation
Leave at least 25cm clearance
on all sides for proper ventilation
Excessive water temperature
Refill, ensure water is between 8-
25�°C
Excessive ambient
temperature
Restart in environment with
ambient temperature >32°C
Ice getting stuck
Occasional occurrence in
low temperatures
The unit will automatically enter
standby after three instances of
ice sticking, and will run again
automatically after 20mins
If the above steps do not resolve an issue you are facing, contact Kogan support.
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