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TROUBLESHOOTING

Cannot enter the Wi-Fi pairing mode

• Ensure at least one administrator has been added.

• Follow steps to pair device with Kogan SmarterHome app.

• Please make sure that you are connecting with 2.4G Wi-Fi network, 5G Wi-Fi

networks are not supported at the moment.

• Please try with the AP pairing mode to enhance compatibility and try again.

• In extreme cases, the Wi-Fi router may not be compatible with the device.

Time-out error when connecting to SmarterHome app

• Please check your Wi-Fi signal and try again.

Voice prompts that door is locked, but it is not.

• This is likely due to the incorrect left and right opening door configuration.

• Check back to steps 1 and 6 of the installation steps (pages 5 and 9,

respectively) to ensure that the ‘dot’ position matches that of the door

configuration.

If you require further troubleshooting assistance,

head online to help.kogan.com