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17
BASIC TROUBLESHOOTING
App cannot detect the watch
• Ensure Connect Gear is updated to
the latest version.
• Close all programs/apps in running
in the background, restart the
Bluetooth and then attempt again.
• Confirm that the mobile phone
operating system meets Android 4.4
or iOS 8.0 or above.
The watch receives no alerts, text
messages or phone calls
• You need to turn on the smart
reminder function and the call
reminder switch in the app and sync
to the watch.
• The iPhone needs to be paired with
the watch via Bluetooth. (Please
check “Syncing Data” for details).
• You need to keep your watch
connected to Bluetooth.
• App notifications in your mobile’s
settings should be turned on.
Bluetooth is often disconnected
• If the distance between the watch
and the mobile phone is too far,
Bluetooth connection stability will
be weakened.
• If there is an obstruction between
the watch and the mobile phone
(ie, the human body, wearing metal
jewellery) this will interfere with the
Bluetooth connection signal.
• Check whether the Bluetooth
function of the mobile phone is
abnormal.
Data backup
• The data of the watch should be
synchronised at least once every 7
days to the mobile phone.
How to restart or unpair device
• Shutdown operation: Select shut
down ( ) from quick settings or
functions menus, and confirm
selection. Alternatively, hold down
power button for 5 seconds.
• Unpair device: Within the Connect
Gear app, select Navigation >
Device > Unpair.
Do I need to keep my Bluetooth on
when I wear my watch?
• For some functions (counting steps,
sleeping), you do not need to keep
the watch connected constantly.
If you only need to wear a watch
when you exercise, you can connect
the watch and your smartphone to
view the data via syncing after the
exercise.
• For the functions of call alert,
message alert and find phone, you
need to turn on the smartphone’s
Bluetooth and maintain the
connection with the smartphone.
For more troubleshooting advice,
head online to help.kogan.com
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