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Troubleshooting
Problem Possible Reason Solution
1
Difficulty in closing
the cover
Gasket positioned badly Locate the gasket
Push rod jammed by valve Push the rod lightly by hand
2
Difficulty in opening
the cover
Float valve fails to fall after steam release Press the float valve gently with chopsticks
Pressure exists inside cooker Open the cover once the pressure has lowered
3 Leakage from cover
No gasket Place the gasket in position correctly
Food deposits attached to gasket Clean the gasket ring
Gasket worn Replace the gasket ring
Cover not firmly closed Close the cover correctly
4
Leakage from float
valve
Food deposits attached to the float valve
gasket ring
Clean the float valve gasket
Float valve gasket ring worn Replace the float valve gasket
5 Float valve unable to
rise
Insufficient food and water inside the pot Put more food and water into the pot
Small leakage from cover or exhaust valve Contact the Kogan.com customer support team
6 Exhaust from valve
does not stop
Exhaust valve not in the closed position Slide the exhaust valve to the closed position
Press control failure Contact the Kogan.com customer support team
7 Lamp power low Bad power contact Check the power cord is plugged in fully
8
Error
codes
flashing
C1
Sensor failure Contact the Kogan.com customer support team
C2
C5
Temperature too high due to not enough
water being inside the pot
Add water as required
Temperature too high due to inner pot not
being positioned correctly
Reposition the inner pot correctly
C6 Press switch failure Contact the Kogan.com customer support team
9
Rice half cooked/too
hard
Not enough water in the pot Add more water
Cover closed prematurely
Once the time finishes, release the steam and
open the cover for 5 minutes
10 Rice too soft Too much water Reduce the water level
If you have any further questions or concerns, please contact the Kogan.com customer support team.
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