Version 5.35.00 Edition 3 User Manual Version 5.35.
TCfW Communication Server Client © 2012 Kofax, Inc., 15211 Laguna Canyon Road, Irvine, California 92618, U.S.A. All rights reserved. Use is subject to license terms. This product is protected by one or more of the following patents: U.S. Patents No. 4,994,926, No. 5,291,302, No. 5,459,584, No. 6,643,034, and No. 6,785,021 and Canadian Patents No. 1329852 and No. 2101327. Third-party software is copyrighted and licensed from Kofax‘s suppliers.
TCfW Communication Server Client TABLE OF CONTENTS 1. ABOUT TCFW COMMUNICATION SERVER CLIENT ......................................................... 10 2. GETTING STARTED ............................................................................................................. 11 2.1 LOGGING IN TO TCFW .................................................................................................................................... 11 2.2 CHANGING YOUR PASSWORD ................................
TCfW Communication Server Client 3.2.1 DELETE ............................................................................................................................................................ 19 3.2.2 EDIT PAGE........................................................................................................................................................ 19 3.2.3 OVERLAY ...................................................................................................................
TCfW Communication Server Client 3.7.3 COPY FOLDER .................................................................................................................................................. 26 3.7.4 EXPORT FIELDS ................................................................................................................................................ 27 3.7.5 VIEW SETTINGS .....................................................................................................................
TCfW Communication Server Client 4.11 FORM FEEDS AND PAGE FORMATS ......................................................................................................... 44 Inserting a Form Feed in a Message ...................................................................................................................................... 44 Deleting a Form Feed .............................................................................................................................................
TCfW Communication Server Client 5.2.2 ADDRESS AREA ................................................................................................................................................ 63 Service Field........................................................................................................................................................................... 63 Address Number Field ......................................................................................................
TCfW Communication Server Client Status ...................................................................................................................................................................................... 79 cc/To ....................................................................................................................................................................................... 80 To .........................................................................................
TCfW Communication Server Client 8.2 REMOTE RETRIEVAL OF FIS DOCUMENTS.................................................................................................. 91 8.2.1 RETRIEVING FIS MESSAGES WITH A TELEPHONE AND FAX MACHINE ................................................................... 91 8.2.2 SENDING FIS MESSAGES TO A FAX NUMBER NOT SPECIFIED IN YOUR USER PROFILE ......................................... 92 8.3 9. ADDING DOCUMENTS TO THE FIS FOLDER ................................
TCfW Communication Server Client 1. About TCfW Communication Server Client TCfW Communication Server Client is a software program that allows you to communicate directly with suppliers and partners with your method of choice: fax, email, voice, telex, X.400, Internet mail, SMS… It also provides a universal access to important attachments. The FIS Folder gives you the opportunity to attach centrally stored price lists, fact sheets, etc and send them together with any outgoing message.
TCfW Communication Server Client 2. Getting Started Ask the administrator in your company to install TCfW for you. (See the KCS Clients Administrator’s Manual) 2.1 Logging In to TCfW You must connect to the TCOSS server in order to use TCfW. To do so you need to log in with a User ID. Unless the administrator in your company has set you up with Auto Login, the Login dialog box shown above will appear each time you start TCfW. Enter your User ID and Password in this window.
TCfW Communication Server Client 2.3 2) Click the Change... button. The following dialog box will appear. 3) Enter your password in the Old password field. 4) Enter your new password in the New password field 5) Re-enter your new password in the Confirm new password field. 6) Click OK. Bypassing the Login Procedure 1) In the Login window, enter your User ID and Password. 2) Check the Login automatically check box.
TCfW Communication Server Client 3. The Main Window The main window provides you with an intuitive desktop for easy access to a variety of objects such as messages, IN Box, OUT Box, folders, address books, system statistics, etc. The toolbar and menu bar allow rapid access to commonly used menu functions. The availability of menu and toolbar commands changes according to the features you are using. 3.1 3.1.
TCfW Communication Server Client 3.1.3 Open Opens an existing message stored in a folder. When one or more messages are selected in a folder window, these messages will be opened. Otherwise the Open Message dialog box will open. Here you can select the messages you want to open. 3.1.4 Close This command closes a message 3.1.5 Send This command initiates sending. This is similar to mailing a letter. Send places the message in the TCOSS server.
TCfW Communication Server Client Note: Merge values work only in cover sheets. Default Template When you click the New button, the default template is used. To change templates, you have to select New Select Template from the Message menu to open the Select Template dialog box. Any document you select from here will be used as a template for all subsequent messages until you change the default again. The caption ―Untitled‖ will appear at the top of the message. (See also 4.20 Using Default Templates.
TCfW Communication Server Client If you select an image attachment (TCI format) and then call up the Save Attachment As dialog box, the list will offer following conversion choices: • BMP - *.bmp (bitmap files) • TIFFG32 - *.tif (TIF G3 type 2 files) • TIFFG33 - *.tif(TIF G3 type 3 files) • TIFFG4 - *.tif (TIF G4 files) • TIFFU - *.tif (TIF unpacked files) • TIFFP - *.tif (TIF packed file) • PCX - *.pcx (PCX files) • DCX - *.dcx (DCX files) • TCI - *.tci (TC Image Format) • MODCA1 - *.
TCfW Communication Server Client 2) A context menu opens, where you can select the format for saving the attachment. Note: The possible formats depend on the type of the attachment. Binary files cannot be converted into any other format TC images can be converted in several graphic formats Text blocks can be converted either in Windows or DOS text files 3) 3.1.10 After selecting the format a system defined dialog box opens where you specify a file name and a folder name for saving.
TCfW Communication Server Client 3.1.12 Reject If you have authorization rights you can reject a message sent to you for authorization. Simply select Reject from the Message menu or click the icon on the toolbar. RJ: appears in the Subject field of the authorizers‘ message window. The senders‘ address appears in the To field, and the original message can be read in the message area, along with an additional text box. You can include your reasons for rejection and click Send.
TCfW Communication Server Client 3.1.21 Print This command allows you to print the current message to a selected printer. (See the KCS Clients Administrator’s Manual.) 3.1.22 Printer Setup This command is used to select the printer and print options. (See the KCS Clients Administrator’s Manual.) 3.1.23 Exit This command closes the application. There is a possibility to cancel the closing process if there are messages waiting to be sent. 3.
TCfW Communication Server Client 3.2.3 Overlay This command is used to define an image block as an overlay. Overlays are images superimposed on specified pages. Use the Overlay submenu to define the pages on which you want the overlay to appear. Note: Overlays only work properly in cover sheets. The Overlay submenu contains the following options: On This Page Only On Next Page Only From This Page On From Next Page On No Overlay 3.2.
TCfW Communication Server Client 3.2.9 Mark As Read/Unread With this command selected messages in the folder view can be marked as read / unread. 3.3 View Menu Use this menu to manipulate the display of your message. 3.3.1 Text/Image Mode This command toggles between Text Mode and Image Mode. Text Mode displays the message as text and the attachments as attachment lines only. You can edit text in this mode.
TCfW Communication Server Client 3.3.8 Toolbar This command allows you to customize the toolbar. It is not possible to customize the toolbar on Japanese operating systems. 3.3.9 Status Bar This command shows/hides the bar at the bottom of the main window. Each time you press a toolbar button a brief description of that button appears in the Status Bar. Click to toggle the display of the Status Bar. 3.4 Attach Menu Attach is used to add objects such as files or documents to a message.
TCfW Communication Server Client 3.4.3 File This command attaches various types of files to your messages. When you open the Attach File To dialog box, select a Directory, and then double-click a file entry from the list. The Attach dialog box appears. In this dialog box you can convert certain kinds of files to be attached into fax format and/or leave them in their original file format. Text files, on the other hand, can be attached as text and/or as text files.
TCfW Communication Server Client 3.6 Admin Menu Most of the Admin menu commands are available only to users with administrator status. They are explained in detail in the KCS Clients Administrator’s Manual. 3.6.1 Address Book Allows you to add new recipients and distribution lists to address books and edit existing ones. (See 5.2 Recipient ) Information about creating or editing distribution lists can be found in the KCS Clients Administrator’s Manual 3.6.
TCfW Communication Server Client An entry opened from Address View shows the address properties by default. After editing the addresses of a user, the list view must be refreshed manually to reflect the changes. The Address View provides full filtering on all columns except Active. The Delete and New buttons are not available in this view. 3.6.3 Services This allows the administrator to maintain a service directory for all of the communication services supported by Kofax Communication Server.
TCfW Communication Server Client 3.6.7 Start and Stop Distribution Toggles distribution mode on and off. For distributing incoming messages addressed centrally, rather than to individual recipients. This is only available to users with Distributor Status set in their profiles. (See the KCS Clients Administrator’s Manual for more information.) 3.6.8 Preferences The command Preferences in the Admin menu allows you to modify the most common application settings.
TCfW Communication Server Client 3.7.4 Export Fields This function creates an ASCII file of a selected folder view (a folder view consists of a group of list entries specified by a filter). The fields of the ASCII file will be separated by TAB stops. The first line in the text file contains the column header of the selected folder view. You can import this file later into MS-Word or MSExcel. (See Exporting Folder Views) 3.7.5 View Settings Allows you to change the sequence of the columns here. (See 6.
TCfW Communication Server Client 3.8.1 Cascade Arranges all open windows in an overlapping pattern. 3.8.2 Tile Horizontally Arranges all open windows in a horizontal tile pattern. 3.8.3 Tile Vertically Arranges all open windows in a vertical tile pattern. 3.8.4 Arrange Icons Arranges icons of your open window at the bottom of the main window. 3.8.5 Refresh Updates the contents of a selected window. Any command lines in the Window menu below Refresh indicate open TCfW windows. 3.9 Help Menu 3.9.
TCfW Communication Server Client 3.10 Toolbar The toolbar is a collection of shortcut buttons for fast access to menu commands. Only the toolbar buttons that are available for the selected object are displayed. For a short description of any toolbar button, place the cursor on the button and let it rest there. A small box will appear after two seconds identifying the button‘s function.
TCfW Communication Server Client To attach a message to your message. Same as Message from the Attach menu. Signs a message. Your signature replaces the signature placeholder in the message. This button is only available when your user profile contains a signature. Same as Sign from the Attach menu. Resends a message with a specified time delay. This command is available for new and read messages. It is not available for terminated messages. 3.10.2 Image View Bar Toggles between Text Mode and Image Mode.
TCfW Communication Server Client 4. Working with Messages 4.1 Message Window The message window consists of a header area and a message area. The header area contains recipient and sending information. The message area contains the actual message that can include a cover sheet, text, and various kinds of attachments. Since Kofax Communication Server supports a variety of sending services, two different displays of messages are possible.
TCfW Communication Server Client Representation of alternative content TCfW groups the attachments and corresponding alternative content together into one block that can then be moved and copied like all existing message parts (text blocks, attachments and page separators). Attachments containing alternatives can be edited via the edit function (the corresponding application is started for editing). All alternatives are deleted automatically, if the original changes.
TCfW Communication Server Client 4.1.3 Send Options Window The Send Options area is the box at the top right of the message window (below the Address Book dropdown list). Click anywhere in this area to call up the Send Options dialog box shown below: Elements of the Send Options Window To/Auth Priority. Cc/bcc Priority The Priority level can be one of the following values: low, normal, high, high 1,high 2,high 3,high 4,high 5,high 6,high 7, high 8,high 9 or highest. Note: The priority levels high1 ..
TCfW Communication Server Client Delivery Notification drop-down list: Determines in which cases a (non-)delivery notification will be given. Delivery notification is defined in each User Profile. This list only allows you to deactivate and reactivate these User Profile settings. Set Date And Time For Sending check box and fields: Determines when the first delivery attempt should take place. If the check box is not marked, the message will be released immediately for sending.
TCfW Communication Server Client Bcc: (blind carbon copy) The sender sees bcc recipients in the Recipient list. Recipients, however, only see To and cc recipients in the Recipient list because bcc recipients are not listed in the cover sheet of messages. This feature is useful when you want to send a copy of a message to someone but don‘t want the other recipients to know that a copy was sent. Auth: This means that before a message can be sent, it first has to be authorized by someone.
TCfW Communication Server Client Click the Find button The Find Recipient dialog opens, where you can search the address book with filter values. You can use wildcards in the filter values. The search in the address book is case insensitive. Filter values are always AND combined.
TCfW Communication Server Client Enter a string for the stored recipients‘ short name of not more than eight characters or a number of not more than four digits and press ENTER. If the string entered matches the short name of an existing recipient, this recipient will be selected from the current address book and be copied to the Recipient list: fz FZ, Fred Zimmer, TC or 034 034, A.
TCfW Communication Server Client After sending the message, it will be displayed in the new sender‘s OUT Box. If any events are defined in the user profile of the new sender, they will be used. 4.2.4 Sending Fax Messages When sending messages an entry will automatically be created in the OUT Box for every recipient of the message. Follow these steps to send a fax message: 1) Select New from the Message menu or click the Send icon on the toolbar to create a new message.
TCfW Communication Server Client 2) 4.2.6 Select Delete from the Edit menu. (The DELETE key will not work here.) Status of Outgoing Messages TCfW allows you to see the status of all your outgoing messages in the OUT Box. A separate entry is generated for each recipient. The status of the messages is shown with the following icons: Status Meaning Waiting No send attempts have been made yet. When sending internally this status means that the message has not been touched (viewed, printed, copied) yet.
TCfW Communication Server Client To check the status of your outgoing messages do the following 1) Open a folder window from the Folder menu. 2) Open the OUT Box in the Folder window. 3) Scroll to the entry you want. You can search for messages by setting a filter. Click any column header on the right pane and select Set Filters from the menu that appears.
TCfW Communication Server Client Microsoft Exchange Novell GroupWise Note: Internal messages can be sent to other TCfW users through the local service. 4.5 Receiving Messages Incoming messages are stored in your IN Box. Kofax Communication Server can be configured to notify you whenever a message arrives. There are several methods of notification, depending on the settings in your User Profile (e.g., your phone rings twice, a broadcast message appears on your screen, your beeper beeps).
TCfW Communication Server Client Important: Don't forget to mark your messages as completed. This helps free space on Kofax Communication Server for new messages. Messages that have been marked completed are stored on Kofax Communication Server for as long as possible for convenient access. However, such messages will eventually be deleted automatically to make room for new ones. (The duration such messages are kept depends on the TCOSS server's capacity and message traffic.).
TCfW Communication Server Client Follow there steps to resubmit a message: 4.9 1) Open the message from the inbox by double-clicking its entry in the IN Box list. 2) Click the Message menu and then click Resubmit. A new window opens 3) Select either date and time or a period for resubmitting 4) Click the Resubmit button to resubmit the message. Text and Image Modes Since Kofax Communication Server supports a variety of sending services, you may view your messages in Text Mode or Image Mode.
TCfW Communication Server Client 4.10 Switching Font and Code Page in Text Blocks The menu Edit provides the sub menu Text Font. This menu is enabled if the cursor is in a text block within a message. The current selected font is checked. Font: text blocks are treated as TC Code Page 0 or Code Page 1, depending on the configuration. Within TCfW the font Courier New is used for display. 4.
TCfW Communication Server Client 4.12 Attaching a Printout You can add various types of files to your messages from any application by "printing" them to the TC Fax or TC Telex from within Windows applications. If no TCfW message is currently open this procedure will automatically start TCfW and open a new message and attach the printout. 4.13 Attaching Hardcopy Documents by Scanning You can insert paper-based documents (hardcopy) into a message by scanning them in.
TCfW Communication Server Client 1) Select Scan from the Attach menu. 2) Enter a comment in the Comment field (optional). 3) Select Start next to Scan With Fax. 4) Write down the number displayed in the Scan Into window. 5) From a fax machine, send the document to this number. The scanned document will automatically appear as an attachment to your message. Use your fax machine to send the fax to the number 88 followed by your access number and your access password.
TCfW Communication Server Client 1) Select File from the Attach menu. 2) The Attach File To Message dialog box opens, where you can select the file that you want to attach to the message. If you want to attach multiple files hold down the CTRL key while selecting the file names with the mouse. After you have selected the files click the OK button. A single file can be selected by double-clicking it. 3) The Attach window opens for each selected file and you can select how to attach the file.
TCfW Communication Server Client 4.14.
TCfW Communication Server Client 4.16 Editing Attachments You can view and edit your attachments by selecting their corresponding attachment lines in the message area in Text Mode and selecting Edit Page in the Edit menu. The related application will start up automatically if it's available and installed properly. When you select a fax attachment, for example, Paintbrush (or any other application linked in the File Manager to the extension .BMP) is started for editing.
TCfW Communication Server Client TCfW example of an outbound fax containing attached messages: Attached messages (whether reference line or embedded) must be opened by double-clicking them before they can be changed. 4.16.3 Frame Properties A frame is a field for text or image. It has the following properties: A frame can hold either text or image You can move and resize the frame by selecting it.
TCfW Communication Server Client 4.16.5 Cut Copies the current frame or selected area to the Clipboard. If an area is selected then the area is overlaid with a new white frame. This option is only available when the page is editable. Copy Copies the frame contents (text or bitmap) to the Clipboard. Paste Inserts a new text or image frame containing the text or image from the Clipboard or adds a text from the Clipboard to the selected text frame. Delete Deletes the selected frame or selected area.
TCfW Communication Server Client 4.16.8 Properties Dialog (Text Frame Only) When you select Properties from the shortcut menu a dialog box showing the annotation properties opens. Properties are only available on the shortcut menu when the current frame is a text frame. Frames containing image do not have additional properties. You can set the following properties: Background: White, Transparent Border: Size in points Font Dialog: Face, Style, Size 4.
TCfW Communication Server Client $Name$ this merge value will be replaced with the full name of the recipient specified in your message header, provided this recipient is stored in a Kofax Communication Server address book. To select and use an existing cover sheet do the following 1) Open a message by selecting New from the Message menu or clicking the corresponding icon on the toolbar. 2) Click anywhere in the Send Options area to open the Send Options window.
TCfW Communication Server Client 4) Click the Default Template check box. 5) Click OK. The selected message (template) will now open each time you select New from the Message menu. 4.21 Authorizing Messages For security reasons there are some messages that need to be authorized before being sent to the final recipient. Some users are set as authorizers in their user profiles, and others don‘t have the right to send out certain messages without authorization.
TCfW Communication Server Client This is how the same message looks when SM1 receives it (the test key mark is replaced by a blue text box during sending): SM1 enters the test key and clicks the Authorize button. The message is then sent to SM2 for further authorization. This is what the message looks like when SM2 receives it: © Copyright Kofax, Inc. All information is subject to change without notice.
TCfW Communication Server Client SM2 switches to Image Mode, where he proofreads and signs the message by clicking the Sign button. He then selects Authorize from the Message menu to send the message to its final recipient. Users SM1 and SM2 must have the proper rights defined in their user profiles in order to insert test keys and sign messages. In addition, SM2 must have his signature stored in his user profile. (See the KCS Clients Administrator’s Manual for complete information on user profiles.) 4.
TCfW Communication Server Client This is the message in Image Mode opened by user SM2 before signing. The file SIGNTEMP.TCI contains the graphic shown in Image Mode instead of the signature. The rectangle represents the borders of the signature. The position of the inserted signature is adjusted to the left lower corner of the key word <>. User SM2 clicks Sign: This is the message (above) in Image Mode after the Sign button is clicked. The file SIGNNOW.
TCfW Communication Server Client When SM2 clicks the Sign button, This signature is taken from his user profile and immediately displayed in Image Mode (See also 10.2 Sending Directly from Applications.) 4.25 Drag & Drop You can drag and drop within and between messages, and from folders to messages. If the drag operation is started from within a message, the default drag mode is always Move. To copy, press and hold down the CONTROL key while dragging.
TCfW Communication Server Client 4) For each copy operation a window opens If the message is saved to the message folder or to a private folder, a user-ID and a file name must be specified. If the message is saved to the system folder, a folder name and a file name must be specified. If the message is saved to the FIS folder, only a file name must be specified 4.25.2 5) If the message is opened from the inbox or outbox, you can select to terminate the message after saving.
TCfW Communication Server Client 1) Open an existing message or a new one. 2) Open a folder. 3) Click Tile from the Window menu. This will display all the open items arranged in the main window. 4) Select the message you want from the folder list and drag and drop it into the message area of your open message. An attachment line will appear, showing the inserted message. © Copyright Kofax, Inc. All information is subject to change without notice.
TCfW Communication Server Client 5. Address Books Address books are used to store frequently used recipients. TCfW supports a System Address Book, a Group Address Book, and a Personal Address Book for each user. Address books of other applications also appear in the TCfW Address Book drop-down list. Each user is automatically defined as a recipient in the System Address Book. Authorization to use address books is defined in the User Profiles. To select an address book do the following: 5.
TCfW Communication Server Client To add a recipient to an open message, follow these steps: 1) Select the required address book from the Address Book drop down list. 2) Select a recipient from the list by clicking once. 3) Click one of the four delivery type buttons To, cc, bcc or Authorize. The recipient will be copied to the Recipient list along with the delivery type you selected. An alternative is to double-click a recipient to copy him/her to the list with the default To delivery type.
TCfW Communication Server Client Address area Note: All mandatory fields in both areas appear in bold onscreen. 5.2.1 General Area All fields in this area can be used in cover sheets. This area contains the basic information about each recipient: Short name (user ID) Company Department Full Name Salutation Free Text (comment) The Short Name field contains the abbreviation of the recipient that you can enter in the Recipient field of the message window. 5.2.
TCfW Communication Server Client Address Number Field The address sequence number, together with the Active check box, controls the order in which the address will be used. When you enter a recipient's short name, Kofax Communication Server sends the message to the first address, the one with the lowest address sequence number, provided the address is active. If Kofax Communication Server cannot deliver the message, it will use the next active address as an alternate number for subsequent sending attempts.
TCfW Communication Server Client Note: The fields with a trailing asterisk * are service dependent. © Copyright Kofax, Inc. All information is subject to change without notice.
TCfW Communication Server Client 6. Folders on the Kofax Communication Server You can use folders to organize your messages. The following folders are installed on TCfW by default: IN Box OUT Box Message Folder Private Folders FIS Folder System Folder Log Entries Received messages Messages waiting to be sent.
TCfW Communication Server Client 1) Select Open from the Message menu. This opens the Open Message window. 2) Select the folder containing the desired message (on the left side of this window). The selected folder will appear in the Folder field. 3) Double-click the desired entry from the list. The selected message will appear. From a folder window: You can open a single message entry directly from the folder window by double-clicking on the entry.
TCfW Communication Server Client Double-click an entry to open it. In order to open multiple entries use Open from the Message menu, since the first click makes the multiple selection disappear. You can change the width of each column with the mouse by doing the following: 1) Place the mouse between two columns in the column header line until the mouse arrow changes into a bi-directional arrow.
TCfW Communication Server Client The input focus will always appear on the field (e.g. From, Subject,...) from which the Set Filters command was activated. A filter entry may end with an asterisk (*), which works as a wild card to match any remaining string value. For example, S* in the recipient field matches all names that start with an S. Note: For the Archive Folder, there is a different filtering method. (See 7.1 Searching the Archive). 6.
TCfW Communication Server Client Items of the dialog box: Custom Defined in User Profile Add Remove Move Up Move Down Choose this selection to make an individual set of fields. Choose this selection to use one of the pre-defined sets of fields. The parameters Extended Folder View and Tech User determine the view used. Different views are only available for the IN-Box and the OUT-Box. Adds a selected field to the Displayed Fields list. Removes a selected field from the Displayed Fields list.
TCfW Communication Server Client 6.2.1 Preview Area This area shows the last message selected in Image Mode. In order to make the preview area visible, follow these steps: 1) Move the mouse pointer to the lower end of the folder window. Just before it becomes a double arrow for window resizing, it becomes a split view grip, which looks like two vertical bars. 2) Drag the grip upwards. The preview section appears when you release the mouse button.
TCfW Communication Server Client 2) 6.3.3 To mark messages as read, click the Edit menu, and then click Mark as Read. To mark messages as unread, click the Edit menu, and then click Mark as Unread Opening an Entry Double-click any field of an entry to open it. If the selected message begins with text, it will open in Text Mode; if not, the message will be displayed in Image Mode. You also can use Open from the Message menu to select multiple entries.
TCfW Communication Server Client Inactive—Problems Message marked completed due to a send error. Sent OK Message has been sent successfully. New Message(locked) Number locking feature is active for this channel. If the filter is set to All, all messages, including those marked completed by the user, will be displayed. You would normally want to set this filter to All Non Terminated. You can filter out messages with the following statuses: All Entries Shows the contents of the whole IN Box.
TCfW Communication Server Client In the case of external senders, this field will contain the (service) and answer back received from the public lines. Channel groups are configured on Kofax Communication Server. In standard Kofax Communication Server configurations, the following channel groups are defaults: F = Telefax, X = Telex, T = Teletex Ask the administrator in your company for channel group names and their meanings.
TCfW Communication Server Client The size of the message in bytes. Created At This is the reception time for external messages. For internal messages it is the creation time of the message and not the reception time. Message ID The Message ID serves a message tracking ID of a message within TCOSS. (For a description of the additional folder fields only visible to users with special authorization, see the KCS Clients Administrator’s Manual.) 6.4 OUT Box The OUT Box shows all messages you sent.
TCfW Communication Server Client Click the Send button to resend a message. It is also possible to cancel (mark completed – i.e. the check mark icon on the toolbar) a message, which is in Sending status. This will immediately terminate sending of the message, and set the message to cancel. A dialog box will warn you that you are about to cancel an outbound transmission. If you click the Yes button, the outbound transmission will be cancelled.
TCfW Communication Server Client How to Resend a Message 1. Select the message(s) which you want to resend 2. Click the send button or select Send from the Message menu. 3. A message box window opens where you can start the resending process by clicking the Yes button or cancel it by clicking the No button 4. If you click Yes, a new window opens which shows the progress of the resending process You can cancel the resending process any time by clicking the Cancel button 5.
TCfW Communication Server Client 6.4.2 Reroute a Message Messages from the outbox view can be rerouted without opening the messages. How to Reroute a Message 1. Select the message(s) which you want to reroute. 2. Click Reroute. The Reroute window opens. © Copyright Kofax, Inc. All information is subject to change without notice.
TCfW Communication Server Client 3. Specify new recipient(s) for the messages and click Reroute. A window is displayed where you must confirm the rerouting. 4. Click Yes to reroute all selected messages. If a message cannot be sent because of an error a window is shown where you can abort the complete reroute operation ignore the error send the message again 6.4.
TCfW Communication Server Client Sending(locked) Sending in progress. Number locking is active for this channel. Number locking means that out of two or more send orders to the same telephone number only one can be active at any time. Active Sending in progress and message routed to next node. In case of internal sending this status does not exist. Forwarded Inactive Message marked completed due to a send error.
TCfW Communication Server Client Delivery type of the recipient of the message. Possible delivery types: To cc bcc Auth To address the recipient directly. To send a carbon copy of the original message to the recipient. To send a blind carbon copy of the original message. Message waiting for authorization. Users receiving a message for authorization without the related right set in their User Profile can only reject the message. To Describes the recipient of the message.
TCfW Communication Server Client Retries Left Shows the number of remaining sending attempts for the send order. Kofax Communication Server starts with nine retries left. Priority The sender specifies the sending priority. Kofax Communication Server has 13 priority levels: low , normal ,high , high 1, high 2, high 3, high 4, high 5, high 6, high 7, high 8, high 9 and highest priority. Note: The priority levels high1 .. highest requires at least TCOSS 7.44.
TCfW Communication Server Client 6.5 Message Folder Each user has one Message Folder on the TCOSS server. You can store the messages and cover sheets you want to save in this folder. 6.5.1 Standard Message Folder Fields Each user sees the following fields in the Message Folder: User ID The short name of the user. Message Name The name the file has on Kofax Communication Server. Subject The subject of the message.
TCfW Communication Server Client 6.6 FIS Folder The Fax Information System stores documents for easy retrieval from both internal and external locations. These stored documents are usually company documents such as leaflets, forms, price lists and any other information your company wants to make widely available. You can access FIS documents via TCfW or remotely from any fax machine. You can also attach FIS documents to outgoing messages.
TCfW Communication Server Client 6.7.1 Creating a New Private Folder 1) Select Create / Add Folder from the Folder menu. 2) Enter a name for the new folder in the Folder Name field. 3) Specify the DOS path (drive and directory) where you want the folder to be located. 4) Click OK. After you create a folder, other users with access to the folders‘ directory will be able to use this folder, too.
TCfW Communication Server Client 4) Select the destination folder from the drop-down list. 5) Click Start Copy. Note: If messages are copied from the FIS Folder to a private folder the original folder name (+MAIL5V) is preserved. 6.7.4 Exporting Folder Views This feature allows you to create an ASCII file of a folder view in a directory you specify. The contents of the folder are not exported. To export folder views follow these steps: 6.8 1) Open the folder you want to export.
TCfW Communication Server Client 7. Kofax Communication Server TC/Archive The Kofax Communication Server Archive allows you to secure your messages, since all messages to and from all platforms are integrated into a single storage and retrieval point. Messages routed via the Kofax Communication Server messaging system as well as all messages sent via one of the supported mail clients are automatically archived making local storing or archiving of messages obsolete.
TCfW Communication Server Client The search words are not case sensitive. Phrases are not supported. A string may be searched for in a particular field (like the subject field or text content) or in all fields. If you don‘t specify a time, the search is conducted on the online volumes (still available on the disk), starting with the most recent one. To search in offline volumes (already saved on CD) you need to specify a time range.
TCfW Communication Server Client User / Group You can only enter data in this field if you were granted the rights to do so. If you don‘t have the Group Right or the All Right, this field will be gray and contain your User ID or that of the user currently logged in. The Date & Time tab allows you to further expand the search criteria by specifying a date range. All Messages On- and Off-Line is selected by default.
TCfW Communication Server Client This tab also shows exactly in which fields the keywords are used for search. Search too complex information in search result If a search is getting too complex, TC/Archive may return entries, which do not meet all search criteria. TC/Archive reports in all affected entries of a search result if some of the search conditions could not be resolved because too many matching strings exist in a particular volume. This may happen when using wildcards, e.g.
TCfW Communication Server Client 8. The Fax Information System (FIS) The Fax Information System (FIS) enables you to store and retrieve important documents. These documents can be leaflets, forms, price-lists and any other information your company wants to make widely available. You can access FIS documents via TCfW or remotely from any fax machine. You can also attach FIS documents to your outgoing messages. Access authorization to the FIS Folder is defined in user profiles.(See also 6.
TCfW Communication Server Client 8.2.2 Sending FIS Messages to a Fax Number Not Specified in Your User Profile 1) Phone TC‘s FIS access number (6659272) and wait for the prompt tone. 2) Enter your PIN code (touch tone phone required). 3) Enter the FIS command (73) followed by the document number. 4) Enter 0 (send now) followed by the fax number to which you want the message sent. 5) Press # and wait for confirmation (1 beep) before hanging up.
TCfW Communication Server Client 9. TC Preferences TC Preferences provide a common interface for configuring client application settings. These can be stored either in the current users local or roaming windows profile, the local workstation configuration or the TC user profile. In order to access settings stored in the TC user profile you are required to login using TC Login. As special knowledge is required to set most of these Preferences, your administrator will set these for you.
TCfW Communication Server Client To create a voice prompt for a new status, follow these steps: 1) Click the New Status button. The cursor will move to the next empty line in the Status list. 2) Enter a name for your new status in this line. 3) Click the Record button to record your new voice prompt. The TC Voice Player will appear. 4) Click the record button in the Player and record your voice prompt.
TCfW Communication Server Client 9.1.2 Personal Identification This tab allows you to set the necessary password to access your voice messages on the phone and to record your Personal Identification, i.e. your name to be used when you leave voice messages on someone else‘s extension. 9.1.3 Speech Profiles You can define the settings for the text-to-speech functionality of voice mail in this tab. You can choose the language and the speaker the text should be read in.
TCfW Communication Server Client To create a new profile, follow these steps: 1) Click the New Profile button. The cursor will jump to the next empty line in the profile list. 2) Give your new profile a name. The new profile will automatically be assigned a new number, which you have to dial on the phone if you want to activate it. Configure your profile by doing the following: 1) Enter your extension in the field Phone number. If you want to use your computer‘s sound card, enter SOUND.
TCfW Communication Server Client If you click the Reset profile button, the settings will be taken from the user profile. If there are no settings in the user profile, then the default settings will be used (100% speed, 100% pitch). (See the KCS Clients Administrator’s Manual for detailed information on TC Preferences.) © Copyright Kofax, Inc. All information is subject to change without notice.
TCfW Communication Server Client 10. TC Printers TCfW comes with one printer, TC Fax printer. TC Fax printer attaches files as images, TC Fax printer also allows you to attach files created in other applications to your messages. And together with special TC API key words, TC Fax printer allows you to send messages directly from other applications. 10.
TCfW Communication Server Client 2) In the Open Message window, pick a folder and double-click the entry of the desired message from the list. Your message will appear in the message area of the message window. 3) Place the cursor (in Text mode) in the position you want the "printout" attached. 4) Switch to or start the Windows application containing the document to be attached. 5) Select TC Fax printer and set the options as required. 6) "Print" the desired document to TC Fax printer.
TCfW Communication Server Client The <> command must be the last key word command in your message. All key word commands appearing on later pages of the same message, with the exception of <> and <>, will cause the TC Fax printer to generate a new message. Except for the strings "To" and "cc", key word commands and their angle brackets are automatically removed from your message upon sending, provided all four angle brackets appear on the same line. 10.2.
TCfW Communication Server Client Note: API commands are removed from fax pages. This means that any background drawings are also removed. Black text on a gray background leaves a white rectangle where the API commands were removed. (For an example of how to use API key word commands, see 4.24 Inserting Signatures with WinWord) 10.2.5 Output Conversion The TC Fax supports conversion into different character sets. Conversion is only applied when you select Output To File.
TCfW Communication Server Client 10.2.6 Cut Top Margin You should enable Cut Top Margin only when you want to send the printed output via a fax channel that inserts a fax header line. With Cut Top Margin enabled, TC Fax will cut off the top 9.4 mm of the page. You should disable Cut Top Margin when you want to send the printed output via a fax channel that overlays the fax header line. © Copyright Kofax, Inc. All information is subject to change without notice.
TCfW Communication Server Client 11. Windows Time and Date Formats In the Regional Settings item of the Windows Control Panel, you can define both a long and a short date format, and either a 12 hour or 24 hour time format.
TCfW Communication Server Client 12. TCfW Fonts For TCfW to work properly, it needs the Windows Courier New font. If this font is not available, Windows will assign a substitute font. A Substitute font, however, may cause problems. For instance, Image Mode may not accurately display the way your message will arrive. TCfW will not generate an error message if the font is not available. Within TCfW, click About in the Help menu and then select More to see which fonts are currently in use.
TCfW Communication Server Client 13. Restrictions Group Address Books: It is possible to add a user to a group that does not exist on TCOSS but the added user will not be able to use the group address book. Distribution Lists: Are not resolved correctly in TCfW. As a recipient you can see the name of the distribution list but you cannot see the other recipients included in that list. © Copyright Kofax, Inc. All information is subject to change without notice.
TCfW Communication Server Client 14. Glossary Address: Includes the service (fax, telex, etc.) and the receiver number. Each service has its own address syntax. The act of entering or selecting an address in order to send a message. Answerback: Information the receiving device returns to the sending device for comparison purposes.
TCfW Communication Server Client Cover Sheet: Defines the first page of a fax message and can be created automatically. Includes the header fields. You create a cover sheet the same way you create any other message, except that you store it by selecting SAVE AS from the MESSAGE menu, and then clicking the Save as Cover Sheet check box. Cover sheets normally consist of an overlay and a text block.
TCfW Communication Server Client Forward: This command sends a copy of the message you have selected or opened to one or more receivers. The original header is moved to the beginning of the message text, allowing you to re-address it and add comments. Header: The part of the message containing the send options and receiver information. Header Line: The small line at the very top of a fax message, containing date, time, sending fax number and sender name. Can also include number of pages.
TCfW Communication Server Client Placeholder: The insertion point for a signature mark or test key mark in a message. Placeholders are commonly used in messages that require authorization. Pop-Up List: A selection field which the user clicks to display choices for that field. Same as a drop-down list except that the list appears above the selection field. Reactivate Button: Reactivates a selected outgoing message.
TCfW Communication Server Client Status: Refers to the state or condition of sending of an incoming or outgoing message. You can view the status of each of your messages in the IN and OUT Boxes. Status Bar: The bar at the bottom of TCfW windows that displays a brief description of each Toolbar function as it is being carried out. Supervisor: Kofax Communication Server user with special system administration rights and tasks.
TCfW Communication Server Client Kofax Communication Server: The Kofax Communication Server (often referred to in our manuals TCOSS server) offers services to the clients connected to it. Kofax Communication Server stores all messages of the user folders and manages address books, scheduling, logging and distribution. It also handles all public lines connected such as fax, telex, ISDN, X.400, etc. Kofax Communication Server sends and receives messages even if the user's PC is switched off.
TCfW Communication Server Client 15. Index —A— About ................................................................................... 28 Address Book ...................................................................... 24 Address Book window ........................................................ 60 Address books ..................................................................... 60 selecting recipients from ................................................. 35 Addressing recipients ................
TCfW Communication Server Client opening an entry .............................................................. 71 standard fields ........................................................... 71–74 Insert Form Feed ................................................................. 20 Insert Signature Mark .......................................................... 20 Insert Test Key Mark........................................................... 20 Insert Text ................................................
TCfW Communication Server Client TC Printer Output conversion ......................................................... 100 TC printers .......................................................................... 97 TC Voice Mail..................................................................... 92 TC/Archive .......................................................................... 86 Templates selecting and creating default .......................................... 53 Text/Image Mode ...................
