Owner's manual

ManualsBrandsKofax ManualsComputer AccessoriesCommunication Server 10.0.0

Version 5.40.00

Edition 2

Summary of content (109 pages)

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Version 5.40.
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TCfW Communication Server Client © 2014 Kofax, 15211 Laguna Canyon Road, Irvine, California 92618, U.S.A. All rights reserved. Use is subject to license terms. This product is protected by one or more of the following patents: U.S. Patents No. 4,994,926, No. 5,291,302, No. 5,459,584, No. 6,643,034, and No. 6,785,021 and Canadian Patents No. 1329852 and No. 2101327. Third-party software is copyrighted and licensed from Kofax‘s suppliers.
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TCfW Communication Server Client TABLE OF CONTENTS 1. ABOUT TCFW COMMUNICATION SERVER CLIENT ......................................................... 10 2. GETTING STARTED ............................................................................................................. 11 2.1 LOGGING IN TO TCFW .................................................................................................................................... 11 2.2 CHANGING YOUR PASSWORD ................................
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TCfW Communication Server Client 3.2.1 DELETE ............................................................................................................................................................ 19 3.2.2 EDIT PAGE........................................................................................................................................................ 19 3.2.3 OVERLAY ....................................................................................................................
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TCfW Communication Server Client 3.7.3 COPY FOLDER .................................................................................................................................................. 26 3.7.4 EXPORT FIELDS ................................................................................................................................................ 27 3.7.5 VIEW SETTINGS ......................................................................................................................
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TCfW Communication Server Client 4.11 FORM FEEDS AND PAGE FORMATS ......................................................................................................... 43 Inserting a Form Feed in a Message ...................................................................................................................................... 43 Deleting a Form Feed ..............................................................................................................................................
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TCfW Communication Server Client 5.2.2 ADDRESS AREA ................................................................................................................................................ 61 Service Field........................................................................................................................................................................... 61 Address Number Field .......................................................................................................
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TCfW Communication Server Client Status ...................................................................................................................................................................................... 75 cc/To ....................................................................................................................................................................................... 76 To ..........................................................................................
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TCfW Communication Server Client 8.2 REMOTE RETRIEVAL OF FIS DOCUMENTS.................................................................................................. 87 8.2.1 RETRIEVING FIS MESSAGES WITH A TELEPHONE AND FAX MACHINE ................................................................... 87 8.2.2 SENDING FIS MESSAGES TO A FAX NUMBER NOT SPECIFIED IN YOUR USER PROFILE ......................................... 88 8.3 9. ADDING DOCUMENTS TO THE FIS FOLDER .................................
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TCfW Communication Server Client 1. About TCfW Communication Server Client TCfW Communication Server Client is a software program that allows you to communicate directly with suppliers and partners with your method of choice: fax, email, voice, telex, X.400, Internet mail, SMS… It also provides a universal access to important attachments. The FIS Folder gives you the opportunity to attach centrally stored price lists, fact sheets, etc. and send them together with any outgoing message.
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TCfW Communication Server Client 2. Getting Started Ask the administrator in your company to install TCfW for you. (See the KCS Clients Administrator’s Manual) 2.1 Logging In to TCfW You must connect to the TCOSS server in order to use TCfW. To do so you need to log in with a User ID. Unless the administrator in your company has set you up with Auto Login, the Login window shown above appears each time you start TCfW. Enter your User ID and Password in this window.
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TCfW Communication Server Client 2.3 2) Click the Change... button. The following window appears. 3) Enter your password in the Old password field. 4) Enter your new password in the New password field. 5) Reenter your new password in the Confirm new password field. 6) Click OK. Bypassing the Login Procedure 1) In the Login window, enter your User ID and Password. 2) Check the Login automatically check box. 3) Click OK.
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TCfW Communication Server Client 3. The Main Window The main window provides you with an intuitive desktop for easy access to a variety of objects such as messages, Inbox, Outbox, folders, address books, system statistics, etc. The toolbar and menu bar allow rapid access to commonly used menu functions. The availability of menu and toolbar commands changes according to the features you are using. 3.1 3.1.
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TCfW Communication Server Client 3.1.2 New Select Template The New Select Template command allows you to select another template for a single message or change the default template. 3.1.3 Open Opens an existing message stored in a folder. When one or more messages are selected in a folder window, these messages open. Otherwise the Open Message window opens. Here you can select the messages you want to open. 3.1.4 Close This command closes a message. 3.1.5 Send This command initiates sending.
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TCfW Communication Server Client The following options are available in the Save As window: Save as Cover Sheet Activate this to store your message as a cover sheet. Cover sheets automatically have the extension CVR. Note: Merge values work only in cover sheets. Default Template When you click the New button, the default template is used. To change templates, you have to select New Select Template from the Message menu to open the Select Template window.
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TCfW Communication Server Client Save as Type: Drop Down List The drop down list specifies the output format for the attachment. Image attachments (TCI) If you select an image attachment (TCI format) and then call up the Save Attachment As window, the list offers following conversion choices: BMP - *.bmp (bitmap files) TIFFG32 - *.tif (TIF G3 type 2 files) TIFFG33 - *.tif(TIF G3 type 3 files) TIFFG4 - *.tif (TIF G4 files) TIFFU - *.tif (TIF unpacked files) TIFFP - *.tif (TIF packed file) PCX - *.
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TCfW Communication Server Client 2) A context menu opens, where you can select the format for saving the attachment. Note: The possible formats depend on the type of the attachment. Binary files cannot be converted into any other format TC images can be converted in several graphic formats Text blocks can be converted either in Windows or DOS text files 3) 3.1.10 After selecting the format a system defined window opens where you specify a file name and a folder name for saving.
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TCfW Communication Server Client 3.1.12 Reject If you have authorization rights you can reject a message sent to you for authorization. Simply select Reject from the Message menu or click the icon on the toolbar. RJ: appears in the Subject field of the authorizers‘ message window. The senders‘ address appears in the To field, and the original message can be read in the message area, along with an additional text box. You can include your reasons for rejection and click Send.
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TCfW Communication Server Client 3.1.20 Set Priority With this command you can change the priority of a job request. 3.1.21 Print This command allows you to print the current message to a selected printer. (See the KCS Clients Administrator’s Manual.) 3.1.22 Printer Setup This command is used to select the printer and print options. (See the KCS Clients Administrator’s Manual.) 3.1.23 Exit This command closes the application.
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TCfW Communication Server Client If an imported file is selected: TCfW starts the application, that matches the file‘s extension, provided the type of object chosen is linked to an application and the application is available on the workstation. If an attached message is selected: TCfW opens the selected message. 3.2.3 Overlay This command is used to define an image block as an overlay. Overlays are images superimposed on specified pages.
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TCfW Communication Server Client 3.2.9 Mark As Read/Unread With this command selected messages in the folder view can be marked as read / unread. 3.3 View Menu Use this menu to manipulate the display of your message. 3.3.1 Text/Image Mode This command toggles between Text Mode and Image Mode. Text Mode displays the message as text and the attachments as attachment lines only. You can edit text in this mode.
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TCfW Communication Server Client 3.3.8 Toolbar This command allows you to customize the toolbar. It is not possible to customize the toolbar on Japanese operating systems. 3.3.9 Status Bar This command shows/hides the bar at the bottom of the main window. Each time you click a toolbar button a brief description of that button appears in the Status Bar. Click to toggle the display of the Status Bar. 3.4 Attach Menu Attach is used to add objects such as files or documents to a message.
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TCfW Communication Server Client 3.4.3 File This command attaches various types of files to your messages. When you open the Attach File To window, select a Directory, and then double-click a file entry from the list. The Attach window appears. In this window you can convert certain kinds of files to be attached into fax format and/or leave them in their original file format. Text files, on the other hand, can be attached as text and/or as text files.
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TCfW Communication Server Client 3.6 Admin Menu Most of the Admin menu commands are available only to users with administrator status. They are explained in detail in the KCS Clients Administrator’s Manual. 3.6.1 Address Book Allows you to add new recipients and distribution lists to address books and edit existing ones. (See 5.2 Recipient ) Information about creating or editing distribution lists can be found in the KCS Clients Administrator’s Manual 3.6.
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TCfW Communication Server Client An entry opened from Address View shows the address properties by default. After editing the addresses of a user, the list view must be refreshed manually to reflect the changes. The Address View provides full filtering on all columns except Active. The Delete and New buttons are not available in this view. 3.6.3 Services This allows the administrator to maintain a service directory for all of the communication services supported by Kofax Communication Server.
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TCfW Communication Server Client 3.6.7 Start and Stop Distribution Toggles distribution mode on and off. For distributing incoming messages addressed centrally, rather than to individual recipients. This is only available to users with Distributor Status set in their profiles. (See the KCS Clients Administrator’s Manual for more information.) 3.6.8 Preferences The command Preferences in the Admin menu allows you to modify the most common application settings.
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TCfW Communication Server Client 3.7.4 Export Fields This function creates an ASCII file of a selected folder view (a folder view consists of a group of list entries specified by a filter). The fields of the ASCII file are separated by TAB stops. The first line in the text file contains the column header of the selected folder view. You can import this file later into MS-Word or MSExcel. (See Exporting Folder Views) 3.7.5 View Settings Allows you to change the sequence of the columns here. (See 6.
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TCfW Communication Server Client 3.8.1 Cascade Arranges all open windows in an overlapping pattern. 3.8.2 Tile Horizontally Arranges all open windows in a horizontal tile pattern. 3.8.3 Tile Vertically Arranges all open windows in a vertical tile pattern. 3.8.4 Arrange Icons Arranges icons of your open window at the bottom of the main window. 3.8.5 Refresh Updates the contents of a selected window. Any command lines in the Window menu below Refresh indicate open TCfW windows. 3.9 Help Menu 3.9.
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TCfW Communication Server Client 3.10 Toolbar The toolbar is a collection of shortcut buttons for fast access to menu commands. Only the toolbar buttons that are available for the selected object are displayed. For a short description of any toolbar button, place the cursor on the button and let it rest there. A small box appears after two seconds identifying the button‘s function.
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TCfW Communication Server Client Signs a message. Your signature replaces the signature placeholder in the message. This button is only available when your user profile contains a signature. Same as Sign from the Attach menu. Resends a message with a specified time delay. This command is available for new and read messages. It is not available for terminated messages. 3.10.2 Image View Bar Toggles between Text Mode and Image Mode. Same as Text/Image Mode from the View menu. Enlarges the display.
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TCfW Communication Server Client 4. Working with Messages 4.1 Message Window The message window consists of a header area and a message area. The header area contains recipient and sending information. The message area contains the actual message that can include a cover sheet, text, and various kinds of attachments. Since Kofax Communication Server supports a variety of sending services, two different displays of messages are possible.
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TCfW Communication Server Client Representation of alternative content TCfW groups the attachments and corresponding alternative content together into one block that can then be moved and copied like all existing message parts (text blocks, attachments and page separators). Attachments containing alternatives can be edited via the edit function (the corresponding application is started for editing). All alternatives are deleted automatically, if the original changes.
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TCfW Communication Server Client 4.1.3 Send Options Window The Send Options area is the box at the top right of the message window (below the Address Book dropdown list). Click anywhere in this area to call up the Send Options window shown below: Elements of the Send Options Window To/Auth Priority. Cc/bcc Priority The Priority level can be one of the following values: low, normal, high, high 1,high 2,high 3,high 4,high 5,high 6,high 7, high 8,high 9 or highest. Note: The priority levels high1 ..
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TCfW Communication Server Client Delivery Notification drop-down list: Determines in which cases a (non-)delivery notification is given. Delivery notification is defined in each User Profile. This list only allows you to deactivate and reactivate these User Profile settings. Set Date And Time For Sending check box and fields: Determines when the first delivery attempt should take place. If the check box is not marked, the message is released immediately for sending.
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TCfW Communication Server Client Auth: This means that before a message can be sent, it first has to be authorized by someone. If a message is sent for authorization to a user without authorization rights, this user can only reject the message. Auth recipients are not listed in the cover sheets of messages. Recipient field at the top, next to the Delivery type drop-down list lets you enter recipients or search strings manually. Recipient list below the Recipient field contains all specified recipients.
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TCfW Communication Server Client *abcd* abcd must be found in string at any place Place the cursor in the Recipient field and press the ENTER key. The Recipient window opens. You can enter and store a new recipient here. (Refer to 5.2 Recipient for information on entering and storing new recipients.) After you enter and save the recipient information, click Select to copy this entry to the Recipient list and return to the message window.
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TCfW Communication Server Client Enter a number longer than 4 digits and press ENTER. This copies the entry to the Recipient list with the default service Fax. 66133834 FAX, 66133834 In the Recipient field enter: full name, service, number. Example: Markus Schmid, FAX: 66133839 Press ENTER and TCfW will check the syntax of the address. Syntax errors open the Recipient window. Make the necessary changes. If the syntax is correct, the selected recipient appears in the Recipient list.
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TCfW Communication Server Client 3) Type your message in the message area (lower half of the message window). 4) Select Send from the Message menu or click the Send icon on the toolbar. Note: A message cannot contain more than 30000 recipients. 4.2.5 Entering Text In the message area of the message window—below the Subject field—there is a text box in which you can type your message. This area supports such editing features as Cut and Paste.
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TCfW Communication Server Client necessary to cancel, correct or reactivate the message. Cancel Mess. leads to the status Cancelled. Correct and Reactivate lead to either the Waiting or Sending status. When sending internally this status does not exist. Sent OK Message was delivered successfully. Sent OK—Log Entry Message was delivered successfully. Only the log entry exists; the message itself has been deleted. Cancelled Message was cancelled by the user.
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TCfW Communication Server Client Among others Kofax Communication Server offers links to: Fax (including Fax over IP) Voice (including Voice over IP) SMS SMTP Telex Scanner Multi-functional Peripherals (MFP) SOAP XML File interface TC/Broadcast IBM MQ Series SAP Lotus Notes Microsoft Exchange Note: Internal messages can be sent to other TCfW users through the local service. 4.5 Receiving Messages Incoming messages are stored in your Inbox.
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TCfW Communication Server Client 3) Select Edit Page from the Edit menu. This will automatically run the application the file was created in (e.g., WinWord), provided this application is installed on your PC or workstation. 4) Read, edit and save the file as you want. Note: You may also click Save Attachment As from the Message menu in TCfW, once you have highlighted a file attachment line. This allows you to place the attached file somewhere in the file system.
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TCfW Communication Server Client 5) 4.8 Select Send from the Message menu. Resubmitting Messages Resubmitting is used to resend an already received message again with a time delay. Follow these steps to resubmit a message: 4.9 1) Open the message from the inbox by double-clicking its entry in the Inbox list. 2) Click the Message menu and then click Resubmit. A new window opens 3) Select either date and time or a period for resubmitting 4) Click the Resubmit button to resubmit the message.
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TCfW Communication Server Client Click the Text/Image icon on the toolbar. 4.10 Switching Font and Code Page in Text Blocks The menu Edit provides the sub menu Text Font. This menu is enabled if the cursor is in a text block within a message. The current selected font is checked. Font: text blocks are treated as TC Code Page 0 or Code Page 1, depending on the configuration. Within TCfW the font Courier New is used for display. Note: If TCfW is configured for Unicode the sub menu Text Font is disabled.
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TCfW Communication Server Client 4.12 Attaching a Printout You can add various types of files to your messages from any application by "printing" them to the TC Fax or TC Telex from within Windows applications. If no TCfW message is currently open this procedure will automatically start TCfW and open a new message and attach the printout. 4.13 Attaching Hardcopy Documents by Scanning You can insert paper-based documents (hardcopy) into a message by scanning them in.
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TCfW Communication Server Client 4) Write down the number displayed in the Scan Into window. 5) From a fax machine, send the document to this number. The scanned document will automatically appear as an attachment to your message. Use your fax machine to send the fax to the number 88 followed by your access number and your access password. If your access number is 45 and your access password is 81 you would send the fax to the number: 884581.
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TCfW Communication Server Client 2) The Attach File To Message window opens, where you can select the file that you want to attach to the message. If you want to attach multiple files hold down the CTRL key while selecting the file names with the mouse. After you have selected the files click the OK button. A single file can be selected by doubleclicking it. 3) The Attach window opens for each selected file and you can select how to attach the file.
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TCfW Communication Server Client 2) Find the file(s) that you want to attach 3) Drag the file to the message body of the TCfW message Definition of drag: To move an item on the screen by selecting the item and then clicking and holding down the mouse button while moving the mouse. 4) The Attach window opens for each file and you can select how to attach the file. The possible formats depend on the content of the file (e.g. a text file can be attached As text or As file).
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TCfW Communication Server Client 2) Select Edit Page from the Edit menu. The application in which the attachment was created is launched making the attachment visible. (This application may be TCfW, in which case a second message window opens over the first.) 3) Make your changes and save them. 4) Exit the application. You will return to the TCfW message window. 4.16.1 Editing in Image Mode The Image Mode allows to add annotations to images (=received faxes).
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TCfW Communication Server Client 4.16.3 Frame Properties A frame is a field for text or image. It has the following properties: A frame can hold either text or image You can move and resize the frame by selecting it. You can enter text directly into the selected text frame You can create a new text frame by selecting New Annotation from the shortcut menu or by pasting text onto an image page if no other frame is selected. Pasting an image from the Clipboard creates a new image frame.
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TCfW Communication Server Client 4.16.6 3) Insert text into the frame. 4) Set the properties for the text frame as needed by clicking the right mouse button and selecting the Properties entry. Copying or Cutting a Selected Frame or a Selected Area 1) Click one corner of the area you would like to cut or copy. 2) Hold the mouse button down while dragging the mouse. 3) Once the frame surrounds the desired area release the mouse button. 4) Select Cut or Copy from the shortcut menu.
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TCfW Communication Server Client Border: Size in points Font Dialog: Face, Style, Size 4.17 Printing in TCfW Select either Print or Printer Setup from the Message menu to change print settings before printing. You can select a new printer, define number of copies, and specify a variety of other print options. Any changes you make in either of these windows are only valid for your current TCfW session. Click the Print icon on the toolbar. 4.
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TCfW Communication Server Client Your default message template is the message you start with when you select New from the Message menu. It can contain all the components of any message: cover sheet, recipient list, subject, send options, and message text. It may also contain just an empty text box. The purpose of having a default template is to save you the time and trouble of specifying the same message components over and over again. 4.20.
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TCfW Communication Server Client 4.22 Inserting Test Keys A further security feature is test keys. You can insert test keys in a message if you have the right to do so. If you need a test key on a message before it is sent out, you will have to enter a test key field in your message and then send it to an authorizer, who will then insert the test key and signature before sending it out. 4.
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TCfW Communication Server Client SM1 enters the test key and clicks the Authorize button. The message is then sent to SM2 for further authorization. This is what the message looks like when SM2 receives it: SM2 switches to Image Mode, where he proofreads and signs the message by clicking the Sign button. He then selects Authorize from the Message menu to send the message to its final recipient.
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TCfW Communication Server Client 4.24 Inserting Signatures with WinWord In the example below, user SM writes the following message, containing API key word commands, in WinWord, to be sent to recipient ARROWS. Authorized user SM2 has to sign and authorize the message. <> <> <> This is the text of the message Best regards <> SM SM2 receives the following message in TCfW: This is the message in Image Mode opened by user SM2 before signing. The file SIGNTEMP.
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TCfW Communication Server Client This is the message (above) in Image Mode after the Sign button is clicked. The file SIGNNOW.TCI contains the graphic displayed when Sign is clicked. If more than one signature mark is in the message, you can move to the next signature mark by clicking the Next button. When SM2 clicks the Sign button, This signature is taken from his user profile and immediately displayed in Image Mode (See also 10.2 Sending Directly from Applications.) 4.
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TCfW Communication Server Client CONTROL key while dragging. Copy drag mode is indicated by the "+" sign in the drag cursor. But you can only copy messages from folders to open messages; not move them. 4.25.1 Message to Folder 1) Open a folder window by clicking the Folder menu and then by clicking Folder ..(1) 2) Select one or more messages in the message list. 3) Drag the messages to the folder where you want to copy the messages.
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TCfW Communication Server Client 4.25.4 From Inbox, Outbox or Personal Folders to Message When you copy a message from the Inbox, Outbox or a personal folder to an open message, the dragged message is embedded in the open message. A message displayed in the message area in Text Mode looks as follows: < ―TCfW questions‖ from ―//SCHMID C-DISK/SM/QUEST‖ pages 1 > The source message is completely embedded in the destination message.
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TCfW Communication Server Client 5. Address Books Address books are used to store frequently used recipients. TCfW supports a System Address Book, a Group Address Book, and a Personal Address Book for each user. Address books of other applications also appear in the TCfW Address Book drop-down list. Each user is automatically defined as a recipient in the System Address Book. Authorization to use address books is defined in the User Profiles. To select an address book do the following: 5.
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TCfW Communication Server Client To add a recipient to an open message, follow these steps: 1) Select the required address book from the Address Book drop down list. 2) Select a recipient from the list by clicking once. 3) Click one of the four delivery type buttons To, cc, bcc or Authorize. The recipient is copied to the Recipient list along with the delivery type you selected. An alternative is to double-click a recipient to copy him/her to the list with the default To delivery type.
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TCfW Communication Server Client 5.2.1 General Area All fields in this area can be used in cover sheets. This area contains the basic information about each recipient: Short name (user ID) Company Department Full Name Salutation Free Text (comment) The Short Name field contains the abbreviation of the recipient that you can enter in the Recipient field of the message window. 5.2.
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TCfW Communication Server Client 3) Select the address you want to change the sequence for in the recipient‘s Address list at the bottom of the Recipient window. 4) Enter a new sequence number for this service in the Address Number field. 5) Click the Save Addr button. The selected service will take the new sequence number, and all other services in the list will shift according to this change. Active Check Box The address entry is only used in the address if this check box contains an X (=active).
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TCfW Communication Server Client 6. Folders on the Kofax Communication Server You can use folders to organize your messages. The following folders are installed on TCfW by default: Inbox Received messages Outbox Messages waiting to be sent.
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TCfW Communication Server Client 1) Select Open from the Message menu. This opens the Open Message window. 2) Select the folder containing the desired message (on the left side of this window). The selected folder appears in the Folder field. 3) Double-click the desired entry from the list. The selected message appears. From a folder window: You can open a single message entry directly from the folder window by double-clicking on the entry.
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TCfW Communication Server Client You can change the width of each column with the mouse by doing the following: 1) Place the mouse between two columns in the column header line until the mouse arrow changes into a bi-directional arrow. 2) Drag the line separating two fields to resize your fields, or drag them together to hide a field completely. 3) You can also double-click between two columns to resize the column so that it fits to the width of all its entries.
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TCfW Communication Server Client was activated. A filter entry may end with an asterisk (*), which works as a wild card to match any remaining string value. For example, S* in the recipient field matches all names that start with an S. Note: For the Archive Folder, there is a different filtering method. (See 7.1 Searching the Archive). 6.2 View Settings Window This window allows you to determine the view of your folder columns.
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TCfW Communication Server Client If fields combined with a status icon are moved from the leftmost position to any other position, the icon always remains on the far left. If a Custom view is active, dragging the column header with the mouse to the new position can also change the column order. This is not possible for a User Profile Defined view. 6.2.1 Preview Area This area shows the last message selected in Image Mode.
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TCfW Communication Server Client 3) Click Refresh (F5). A new (untouched) entry cannot be marked completed unless Terminate Incoming is enabled in your user profile. Once an entry has been marked completed it will no longer appear in the list of open send orders. Your user profile can be configured to automatically mark messages as completed once you open them. 6.3.2 6.3.
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TCfW Communication Server Client been deleted. The following statuses can appear in the Inbox of a Kofax Communication Server channel (fax, telex, etc.) or if sending has been initiated by another software product. Sending in progress. Sending Active Forwarded Sending in progress and message routed to next node. Inactive—Problems Message marked completed due to a send error. Sent OK Message has been sent successfully. New Message(locked) Number locking feature is active for this channel.
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TCfW Communication Server Client Group fields are only visible in the program if TC/SP version 7.25.01 or higher is used. From Describes the sender of the message. The content of this field depends on the sender type. In the case of external senders, this field will contain the (service) and answer back received from the public lines. Channel groups are configured on Kofax Communication Server.
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TCfW Communication Server Client The status of the message changes to Touched after the message is viewed, printed, copied, distributed, replied to or forwarded. File Size The size of the message in bytes. Created At This is the reception time for external messages. For internal messages it is the creation time of the message and not the reception time. Message ID The Message ID serves a message tracking ID of a message within TCOSS.
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TCfW Communication Server Client Click the Cancel Mess. button to deactivate the send order. Click the Reactivate button to reset the sending attempts. Click the Correct button. This opens the Recipient window in which you can correct the address. Click the Send button to resend a message. It is also possible to cancel (mark completed – i.e. the check mark icon on the toolbar) a message, which is in Sending status. This will immediately terminate sending of the message, and set the message to cancel.
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TCfW Communication Server Client How to Resend a Message 1) Select the message(s) which you want to resend 2) Click the send button 3) A message box window opens where you can start the resending process by clicking the Yes button or cancel it by clicking the No button 4) If you click Yes, a new window opens which shows the progress of the resending process or select Send from the Message menu.
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TCfW Communication Server Client 6.4.2 Reroute a Message Messages from the outbox view can be rerouted without opening the messages. How to Reroute a Message 1. Select the message(s) which you want to reroute. 2. Click Reroute. The Reroute window opens. © Copyright Kofax. All information is subject to change without notice.
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TCfW Communication Server Client 3. Specify new recipient(s) for the messages and click Reroute. A window is displayed where you must confirm the rerouting. 4. Click Yes to reroute all selected messages. If a message cannot be sent because of an error a window is shown where you can abort the complete reroute operation ignore the error send the message again 6.4.
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TCfW Communication Server Client Sending(locked) Sending in progress. Number locking is active for this channel. Number locking means that out of two or more send orders to the same telephone number only one can be active at any time. Active Sending in progress and message routed to next node. In case of internal sending this status does not exist. Forwarded Inactive Problems Message was sent successfully. This status appears only when the message was sent by applications other than TCfW.
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TCfW Communication Server Client Delivery type of the recipient of the message. Possible delivery types: To To address the recipient directly. cc To send a carbon copy of the original message to the recipient. bcc To send a blind carbon copy of the original message. Auth Message waiting for authorization. Users receiving a message for authorization without the related right set in their User Profile can only reject the message. To Describes the recipient of the message.
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TCfW Communication Server Client Retries Left Shows the number of remaining sending attempts for the send order. Kofax Communication Server starts with nine retries left. Priority The sender specifies the sending priority. Kofax Communication Server has 13 priority levels: low , normal ,high , high 1, high 2, high 3, high 4, high 5, high 6, high 7, high 8, high 9 and highest priority. Note: The priority levels high1 .. highest requires at least TCOSS 7.44.
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TCfW Communication Server Client 6.5 Message Folder Each user has one Message Folder on the TCOSS server. You can store the messages and cover sheets you want to save in this folder. 6.5.1 Standard Message Folder Fields Each user sees the following fields in the Message Folder: User ID The short name of the user. Message Name The name the file has on Kofax Communication Server. Subject The subject of the message.
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TCfW Communication Server Client 6.6 FIS Folder The Fax Information System stores documents for easy retrieval from both internal and external locations. These stored documents are usually company documents such as leaflets, forms, price lists and any other information your company wants to make widely available. You can access FIS documents via TCfW or remotely from any fax machine. You can also attach FIS documents to outgoing messages.
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TCfW Communication Server Client 4) Click OK. After you create a folder, other users with access to the folders‘ directory are able to use this folder, too. The Create / Add Folder window allows you to manage folders stored on your computers‘ hard disk or in the LAN. 6.7.2 6.7.3 Deleting Private Folders 1) Select Delete Folder from the Folder menu. 2) Select the folder you want to delete from the Delete Folder drop-down list. 3) Confirm and click OK.
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TCfW Communication Server Client 6.7.4 Exporting Folder Views This feature allows you to create an ASCII file of a folder view in a directory you specify. The contents of the folder are not exported. To export folder views follow these steps: 6.8 1) Open the folder you want to export. 2) Select the messages to export by setting a filter. Click the column header on the right pane to do so. (See 6.1 Elements of Folder Windows) 3) Select Export Fields in the Folder menu.
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TCfW Communication Server Client 7. Kofax Communication Server TC/Archive The Kofax Communication Server Archive allows you to secure your messages, since all messages to and from all platforms are integrated into a single storage and retrieval point. Messages routed via the Kofax Communication Server messaging system as well as all messages sent via one of the supported mail clients are automatically archived making local storing or archiving of messages obsolete.
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TCfW Communication Server Client If you don‘t specify a time, the search is conducted on the online volumes (still available on the disk), starting with the most recent one. To search in offline volumes (already saved on CD) you need to specify a time range. The search may be restricted to a particular volume or a range of volumes (implicit setting of time range). The Archive search returns a list of mail entries.
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TCfW Communication Server Client The Date & Time tab allows you to further expand the search criteria by specifying a date range. All Messages On- and Off-Line is selected by default. Should you select a date range that lies beyond the On-Line volumes, the Archive Server automatically searches in the Off-Line volumes. All Messages On-Line When this option is selected the search is conducted in the Archive volumes that are currently On-Line in the TC/Archive Server.
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TCfW Communication Server Client Search Too Complex Information in Search Result If a search is getting too complex, TC/Archive may return entries, which do not meet all search criteria. TC/Archive reports in all affected entries of a search result if some of the search conditions could not be resolved because too many matching strings exist in a particular volume. This may happen when using wildcards, e.g. when searching for "A*" in the text content.
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TCfW Communication Server Client 8. The Fax Information System (FIS) The Fax Information System (FIS) enables you to store and retrieve important documents. These documents can be leaflets, forms, price-lists and any other information your company wants to make widely available. You can access FIS documents via TCfW or remotely from any fax machine. You can also attach FIS documents to your outgoing messages. Access authorization to the FIS Folder is defined in user profiles.(See also 6.
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TCfW Communication Server Client 8.2.2 Sending FIS Messages to a Fax Number Not Specified in Your User Profile 1) Phone TC‘s FIS access number (6659272) and wait for the prompt tone. 2) Enter your PIN code (touch tone phone required). 3) Enter the FIS command (73) followed by the document number. 4) Enter 0 (send now) followed by the fax number to which you want the message sent. 5) Press # and wait for confirmation (1 beep) before hanging up. The document is sent to the fax number you entered.
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TCfW Communication Server Client 9. TC Preferences TC Preferences provide a common interface for configuring client application settings. These can be stored either in the current users local or roaming windows profile, the local workstation configuration or the TC user profile. In order to access settings stored in the TC user profile you are required to login using TC Login. As special knowledge is required to set most of these Preferences, your administrator will set these for you.
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TCfW Communication Server Client To create a voice prompt for a new status, follow these steps: 1) Click the New Status button. The cursor will move to the next empty line in the Status list. 2) Enter a name for your new status in this line. 3) Click the Record button to record your new voice prompt. The TC Voice Player appears. 4) Click the record button in the Player and record your voice prompt.
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TCfW Communication Server Client 9.1.2 Personal Identification This tab allows you to set the necessary password to access your voice messages on the phone and to record your Personal Identification, i.e. your name to be used when you leave voice messages on someone else‘s extension. 9.1.3 Speech Profiles You can define the settings for the text-to-speech functionality of voice mail in this tab. You can choose the language and the speaker the text should be read in.
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TCfW Communication Server Client To create a new profile, follow these steps: 1) Click the New Profile button. The cursor will jump to the next empty line in the profile list. 2) Give your new profile a name. The new profile will automatically be assigned a new number, which you have to dial on the phone if you want to activate it. Configure your profile by doing the following: 1) Enter your extension in the field Phone number. If you want to use your computer‘s sound card, enter SOUND.
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TCfW Communication Server Client If you click the Reset profile button, the settings are taken from the user profile. If there are no settings in the user profile, then the default settings are used (100% speed, 100% pitch). (See the KCS Clients Administrator’s Manual for detailed information on TC Preferences.) © Copyright Kofax. All information is subject to change without notice.
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TCfW Communication Server Client 10. TC Printers TCfW comes with one printer, TC Fax printer. TC Fax printer attaches files as images, TC Fax printer also allows you to attach files created in other applications to your messages. And together with special TC API key words, TC Fax printer allows you to send messages directly from other applications. 10.
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TCfW Communication Server Client 2) In the Open Message window, pick a folder and double-click the entry of the desired message from the list. Your message appears in the message area of the message window. 3) Place the cursor (in Text mode) in the position you want the "printout" attached. 4) Switch to or start the Windows application containing the document to be attached. 5) Select TC Fax printer and set the options as required. 6) "Print" the desired document to TC Fax printer. TCfW starts.
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TCfW Communication Server Client 10.2.3 Sign This API command is interpreted directly by the printer. It is not defined in TCfW. This keyword is hard wired in the printer and must be <>. <> may be followed by a TCfW user ID. The printer generates one signature mark for each occurrence of this key word. Two different kinds of signature marks can be generated. One can be used by any user to insert a signature: <>(any user can sign here).
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TCfW Communication Server Client Supported character sets: ANSI (Windows) OEM (DOS) Conversion is applied to all text output including API commands. You can select this conversion in the Options screen of the printer. 10.2.6 Cut Top Margin You should enable Cut Top Margin only when you want to send the printed output via a fax channel that inserts a fax header line. With Cut Top Margin enabled, TC Fax will cut off the top 9.4 mm of the page.
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TCfW Communication Server Client 11. Windows Time and Date Formats In the Regional Settings item of the Windows Control Panel, you can define both a long and a short date format, and either a 12 hour or 24 hour time format.
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TCfW Communication Server Client 12. TCfW Fonts TCfW to work properly with TCOSS code page 0 or 1 it needs the Windows Courier New font. If this font is not available, Windows will assign a substitute font. A Substitute font, however, may cause problems. For instance, Image Mode may not accurately display the way your message will arrive. TCfW will not generate an error message if the font is not available.
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TCfW Communication Server Client 13. Restrictions Group Address Books: It is possible to add a user to a group that does not exist on TCOSS but the added user will not be able to use the group address book. Distribution Lists: Are not resolved correctly in TCfW. As a recipient you can see the name of the distribution list but you cannot see the other recipients included in that list. © Copyright Kofax. All information is subject to change without notice.
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TCfW Communication Server Client 14. Glossary Address: Includes the service (fax, telex, etc.) and the receiver number. Each service has its own address syntax. The act of entering or selecting an address in order to send a message. Answerback: Information the receiving device returns to the sending device for comparison purposes.
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TCfW Communication Server Client Cover Sheet: Defines the first page of a fax message and can be created automatically. Includes the header fields. You create a cover sheet the same way you create any other message, except that you store it by selecting SAVE AS from the MESSAGE menu, and then clicking the Save as Cover Sheet check box. Cover sheets normally consist of an overlay and a text block.
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TCfW Communication Server Client Forward: This command sends a copy of the message you have selected or opened to one or more receivers. The original header is moved to the beginning of the message text, allowing you to re-address it and add comments. Header: The part of the message containing the send options and receiver information. Header Line: The small line at the very top of a fax message, containing date, time, sending fax number and sender name. Can also include number of pages.
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TCfW Communication Server Client Placeholder: The insertion point for a signature mark or test key mark in a message. Placeholders are commonly used in messages that require authorization. Pop-Up List: A selection field which the user clicks to display choices for that field. Same as a drop-down list except that the list appears above the selection field. Reactivate Button: Reactivates a selected outgoing message.
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TCfW Communication Server Client Status: Refers to the state or condition of sending of an incoming or outgoing message. You can view the status of each of your messages in the Inbox and Outbox. Status Bar: The bar at the bottom of TCfW windows that displays a brief description of each Toolbar function as it is being carried out. Supervisor: Kofax Communication Server user with special system administration rights and tasks.
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TCfW Communication Server Client Kofax Communication Server: The Kofax Communication Server (often referred to in our manuals TCOSS server) offers services to the clients connected to it. Kofax Communication Server stores all messages of the user folders and manages address books, scheduling, logging and distribution. It also handles all public lines connected such as fax, telex, ISDN, X.400, etc. Kofax Communication Server sends and receives messages even if the user's PC is switched off.
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TCfW Communication Server Client 15. Index —A— About ................................................................................... 28 Address Book ...................................................................... 24 Address Book window ........................................................ 59 Address books ..................................................................... 59 selecting recipients from ................................................. 35 Addressing recipients ................
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TCfW Communication Server Client —I— Inbox ............................................................................. 67–71 Marking an Inbox Entry as completed ............................ 67 opening an entry .............................................................. 68 standard fields ........................................................... 68–71 Insert Form Feed ................................................................. 20 Insert Signature Mark ............................................
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TCfW Communication Server Client Status Bar ............................................................................ 22 —U— —T— User Profiles ....................................................................... 24 TC Preferences .................................................................... 89 TC Printer Output conversion ........................................................... 96 TC printers .......................................................................... 94 TC Voice Mail.....