Version 10.0.
Client Applications Administrator‘s Manual Version 10.0.0 © 2014 Kofax, 15211 Laguna Canyon Road, Irvine, California 92618, U.S.A. All rights reserved. Use is subject to license terms. This product is protected by one or more of the following patents: U.S. Patents No. 4,994,926, No. 5,291,302, No. 5,459,584, No. 6,643,034, and No. 6,785,021 and Canadian Patents No. 1329852 and No. 2101327. Third-party software is copyrighted and licensed from Kofax‘s suppliers.
Client Applications Administrator‘s Manual Version 10.0.0 TABLE OF CONTENTS 1. ABOUT TCFW CLIENT ........................................................................................7 2. REQUIREMENTS.................................................................................................8 3. TCFW LOGIN .......................................................................................................9 4. MAINTAINING USER PROFILES ......................................................
Client Applications 9. Administrator‘s Manual Version 10.0.0 SERVER SUBMENU ..........................................................................................89 9.1 LINES / STATISTICS .................................................................................................................. 89 9.2 DISK USAGE .............................................................................................................................. 91 9.3 NUMBER SERIES ...................................
Client Applications Administrator‘s Manual Version 10.0.0 16.2 USER INTERFACE................................................................................................................... 152 16.3 INTERFACE BETWEEN TCFW AND THE CLIENT APPLICATION ....................................... 152 16.4 DDE INTERFACE ..................................................................................................................... 152 17. SETTING PRINTER API COMMANDS .......................................
Client Applications Administrator‘s Manual Version 10.0.0 26.6 TCMC ........................................................................................................................................ 185 26.7 RICH TEXT COVERS ...............................................................................................................
Client Applications Administrator‘s Manual Version 10.0.0 1. About TCfW Client TCfW Communication Server Client (TCfW) is a client application to Kofax Communication Server. It has many flexible settings that you can configure to define various rights, restrictions and definitions for each user in the organization. It is the responsibility of the administrator not only to configure each user but to help the users with problems and answer their questions.
Client Applications Administrator‘s Manual Version 10.0.0 2. Requirements Refer to the KCS Client Applications Installation Manual (kcsclients_inst_xyyzz) for requirements.
Client Applications Administrator‘s Manual Version 10.0.0 3. TCfW Login Before using TCfW, you have to log in. Logging in is not possible when no messaging server has been configured. The Change… password button is disabled when no messaging server has been configured or selected. If more than one messaging or archive server have been configured the login window is extended with a combo box so the user can select the desired server.
Client Applications Administrator‘s Manual Version 10.0.0 Note: When using LAN Login, TC/Login uses by default the complete login name (e.g. TestUser@EMEA) to login into TCOSS. If the users in TCOSS are created with the short name only (TestUser in the example above), you will get the response 609 (User ID not found).
Administrator‘s Manual Version 10.0.0 Client Applications 4. Maintaining User Profiles As the administrator you are in charge of maintaining the TCfW workstations. Each KCS system has a set of user profiles, which define the rights of all users who have direct access to the server. If you are using both TC/Web and TCfW for changing user profiles, both clients must belong to the same KCS version. Once a user profile is saved with a newer version, older client cannot save it correctly anymore.
Client Applications 4.1.1 Administrator‘s Manual Version 10.0.0 User ID Also called short name. Each User ID must be unique and may be up to 127 characters long (less when using multibyte characters). 4.1.2 Group Each user can be a member of one group. A user can set the search criteria in the folders to any user who is a member of his/her group. This allows users to share folders with group members.
Client Applications 4.1.3 Administrator‘s Manual Version 10.0.0 Location Location-based routing means that the routing process of the recipient may depend on the location of the message originator. The location of a user has a maximum length of 8 characters. 4.1.4 Representative Each user can have a representative, defined in this field. The representative may set the search criteria in folders to the User ID of the represented user.
Client Applications Administrator‘s Manual Version 10.0.0 If the password validity period is less than 14 days, users will get a warning after login. Users have the possibility to change their own password immediately, which resets the password validity period. If a password has expired, logon is only possible if the password is changed at the same time. A check is made to ensure that the new password is different from the old one. 4.1.11.
Client Applications Control line Password expires after n days Account lockout after n bad logon attempts Minimum password length n characters History holds last n passwords Administrator‘s Manual Version 10.0.0 default value (if control line not specified or n=0) no password expiration no account lockout no minimum password length history length 1 (new password must be different from current password) The file ―+MAIL5V/App99‖ is loaded at TCOSS system start up and also when it is changed or deleted.
Client Applications Administrator‘s Manual Version 10.0.0 Note: To change their own password, users must have general write access to the user profiles or at least the right to change their own password Login with old clients is not possible after the password has expired or if it was issued with the ―Change password at next login‖ option. 4.1.14 Password Never Expires This user right may be set for individual users in the user profiles.
Administrator‘s Manual Version 10.0.0 Client Applications 4.1.17 Cost Center Determines the user's cost center – which department or organizational entity pays for the user‘s outgoing faxes and other transmission fees. With proper authorization, users may change their cost center. 4.1.18 Language You can choose the user's desired language here.
Client Applications Administrator‘s Manual Version 10.0.0 Media Type: Select the media type that matches the connected mail system or medium. For normal users that have ―visible in outbox‖ set for some purpose, choose the media type ―Invalid‖. This ensures that the user profile information is imported to the OmniAnalyser database. Note: The media type ―Invalid‖ is used internally only. It is not displayed in reports. Application Name: Enter a descriptive name for the application.
Client Applications 4.1.26 Administrator‘s Manual Version 10.0.0 Number Locking The number locking feature for the VoiceLink2 allows avoiding concurrent access to identical telephone numbers in a way similar to the basic number locking feature of fax channels. The number locking for the VoiceLink2 can be activated by setting this flag in the user profile of the VoiceLink2 queue user.
Client Applications 4.3 Administrator‘s Manual Version 10.0.0 Event The Event tab defines which types of events the user utilizes. And each event, for example a beeper beeping when an outgoing message could not be sent or an incoming fax being printed on a department laser printer, is activated by some kind of message. Each of the six types of messages in the Event drop-down list can be executed by several services in the Service drop-down list.
Administrator‘s Manual Version 10.0.0 Client Applications Event In Description KCS generates this event when a message is put into the user's IN Box. Normally this event is used to create send orders for LAN printers (Service PRINT) and/or for LAN Break messages (Service BRK). Also, this event can be configured to forward messages automatically to a remote fax machine. MsgWait On KCS generates this event when the status of the user's IN Box is "No unread messages" and a message arrives there.
Administrator‘s Manual Version 10.0.0 Client Applications Option No Description The same behavior as it was in previous TCfW versions without the "Archive entry" checkbox being checked: If the send order is positively terminated, the send order is deleted. If the send order is negatively terminated it stays in the outbox of the originator with status "Inactive-Problems". For example: User RM has an active In-event to the service Exchange (= the queue of TC/LINKMX).
Client Applications Administrator‘s Manual Version 10.0.0 MSGON: Turns on the message waiting signal on the phone set. MSGOFF: Turns off the message waiting signal on the phone set. 4.3.8 Delivery Type Drop-Down List KCS supports sender service-dependent events. These are additional filters for defining event entries in the list. For example, an in-event configured to trigger a printout can now be further specified to printout only incoming messages sent, say, with the To delivery type.
Client Applications 4.4 Administrator‘s Manual Version 10.0.0 Rights You can define each user's authorization in this tab. This screen defines the user's read and write access to folders, as well as a number of other rights. 4.4.1 FIS Folder, FIS Prefix The FIS Folder check boxes define access authorization to the Fax Information System (FIS) folder. The FIS Prefix field defines the permanent search criteria for the FIS folder's Message Name field. Users may not change this value.
Client Applications 4.4.6 Administrator‘s Manual Version 10.0.0 All Priv. Address Books Defines access authorization to the private address book of all users. A system administrator who must maintain the private address books of all users must have the Read and the Write check box selected. For standard users it is recommended to leave the Read and the Write check box cleared. 4.4.7 Group Address Book Defines access authorization to the user's group address book.
Administrator‘s Manual Version 10.0.0 Client Applications 4.4.15 Terminate Incoming If set, the user's incoming messages will be automatically terminated when he/she opens them from the IN Box. 4.4.16 Change Cost Center When selected, the user can change the cost center. 4.4.17 Extended Folder View When activated, most entry fields in the user‘s IN Box, OUT Box and Message Folder are displayed. This authorization should only be set for special users such as the Distributor or the TECH user.
Administrator‘s Manual Version 10.0.0 Client Applications List all users: The user can select any user (or clear the search criteria field) and see the list of messages, but is not allowed to open other user‘s messages. Open all users: The user can select any user (or clear the search criteria field) and has full access to the list of messages. Correct: A user with 'Correct' right can correct recipient information of messages within the Outbox, but he cannot change the message content.
Client Applications Administrator‘s Manual Version 10.0.0 For a user to be able to use a service, this check box must either be set to Use without restriction or Authorization needed. If a new service is added later it will not automatically become part of the service list in the user profiles. Each user profile must be edited separately to grant users with Restricted use of services the right to use this new service. 4.5 Manual Fax KCS provides fax server functions to users without TCfW.
Client Applications 4.6 Administrator‘s Manual Version 10.0.0 Distributor Area The Distributor area defines whether distribution is activated, the distribution queue, and various Distributor rights. 4.6.1 Distributor Mode Enables or disables the Distributor mode. 4.6.2 Distributor Queue Specifies which KCS queue will be searched for messages to distribute. Leave blank to use the default KCS queue DIST. 4.6.
Client Applications 4.6.9 Administrator‘s Manual Version 10.0.0 Edit/View Key System Fields The user may edit/view the banking key system fields. Note: If only the right View Key System Fields is set, the user is still able to fill the header fields with the function keys but he cannot change the fields directly. 4.7 Authorize / Sign This section defines a number of procedures that the user may or may not do. 4.7.1 May Authorize Grants the user the right to authorize messages for sending.
Client Applications Administrator‘s Manual Version 10.0.0 1) Sign on a white piece of paper. 2) Start TCfW and open a new message. 3) Select Scan from the Attach menu. 4) Select Scan With Fax. 5) Go to your fax machine, dial the specified number, and send your signature. 6) The faxed page (signature) appears as an attachment in your open message. 7) Select the attachment by clicking it, and select Edit Page from the Edit menu. Paintbrush is launched.
Client Applications 4.8.1 Administrator‘s Manual Version 10.0.0 Queue Length All messages waiting to be sent out are counted for the total queue length. 4.8.2 Queue Age The ―queue age‖ is defined as the time difference between the first message in the queue (the message which is waiting longest) and the current time. It is always specified in seconds unless stated otherwise.
Administrator‘s Manual Version 10.0.0 Client Applications 4.9.3 4.9.3.1 Alert type Value Cover variable Queue length Number of messages $ENam$ Queue age Queue age in seconds $ENam$ Queue age Scheduled send time of oldest message in the queue $RDate$, $RTime$ Queued pages Number of pages $ENam$ Creating Alerts Create a Queue Length Alert Select the Queue Length/Age/Pages alerting property page, then select Queue Length in the list on the left side and then click the ‗New Alert‘ button.
Client Applications 4.9.3.1.1 4.9.3.1.1.1 Administrator‘s Manual Version 10.0.0 Alert Properties Name The name of the alert. 4.9.3.1.2 Alert Filter 4.9.3.1.2.1 Watch Inbox / Outbox Specifies an inbox-centric or an outbox-centric alert definition. 4.9.3.1.2.2 From User / Group For an outbox centric alert definition it defines the watched outbox or watched group-outbox. For an inbox centric alert definition it may act as an additional filter value. You must specify an existing user or group ID.
Administrator‘s Manual Version 10.0.0 Client Applications 4.9.3.1.2.4 State Specifies the state of a message. 4.9.3.1.2.4.1 Message States Messages to be sent out by TCOSS are in one of the following 5 states: 4.9.3.1.2.5 State Description Deferred Waiting for the intended time of sending Wait for document conversion Waiting to be picked up by the TCOSS document.
Client Applications 4.9.3.1.3.1 4.9.3.1.3.2 Administrator‘s Manual Version 10.0.0 Adding alert levels To add an alert level, select the alert in the list on the left and then click the ‗New Level‘ button. After that enter the values for the alert level. Deleting alert levels To delete an alert level, select the alert level in the list and then click the ‗Delete Level‘ button.
Client Applications Administrator‘s Manual Version 10.0.0 Click the ‗Save‘ button to save the alert. 4.9.3.1.3.3 Alert level values 4.9.3.1.3.3.1 Sub-Alert A level which has this flag set is not triggered if another level with a higher trigger threshold is active. 4.9.3.1.3.3.2 Active Each level can be set to active / inactive. 4.9.3.1.3.3.3 Periodic Repetition If an alert is triggered and the alerting condition persists, the alert message will be repeated after the specified time.
Administrator‘s Manual Version 10.0.0 Client Applications Examples: Warning: trigger threshold = 1000, re-activation threshold = 500: The warning message will be posted if the queue length rises above 1000. If the queue length oscillates between 1100 and 900 no further warning will be given. Only after the queue length falls below 500, a second warning will be posted if it then rises to 1001.
Client Applications Administrator‘s Manual Version 10.0.0 Example of a recipient in an alert template: In this example the alert message is sent to the originator (or originator group) set in the alert filter. The queue name is put into the ―Full name‖ field and the alert text variable into the ―Free Text‖ field.
Client Applications Administrator‘s Manual Version 10.0.0 Afterwards enter the alert properties and alert filter values. (for details about alert properties and filter values see 4.9.3.1.1 Alert Properties and 4.9.3.1.2 Alert Filter) 4.9.3.3.1 Alert Levels See 4.9.3.1.3 Alert Levels Note: The trigger threshold and re-activation threshold values for the alert level specifies the queue age in seconds.
Client Applications 4.9.3.4 Administrator‘s Manual Version 10.0.0 Create a Queued Pages Alert Select the Queue Length/Age/Pages alerting property page, then select Queued Pages in the list on the left side and then click the ‗New Alert‘ button. Afterwards enter the alert properties and alert filter values. (for details about alert properties and filter values see 4.9.3.1.1 Alert Properties and 4.9.3.1.2 Alert Filter).
Client Applications 4.9.3.4.1 Administrator‘s Manual Version 10.0.0 Alert Levels See 4.9.3.1.3 Alert Levels 4.9.4 Deleting Alerts To delete an alert, select the alert in the list and then click the ‗Delete Alert‘ button.
Client Applications Administrator‘s Manual Version 10.0.0 4.10 Queue Length, Queue Age and Queued Pages Monitoring A log agent writes log entries in regular intervals to the short term archive to be later processed by TC/Report. NT performance counters allow a live view of TCOSS queue lengths. The log agent and the creation of NT performance counters are controlled by setting a log agent entry in the queue‘s user profile, e.g. for user ―F‖ to monitor the fax sending queue. 4.10.
Administrator‘s Manual Version 10.0.0 Client Applications 4.10.2 Log Interval in Seconds A value of zero activates an NT performance counter; any non-zero value activates the queue length log agent plus an NT performance counter. The value itself sets the log interval in seconds; the actual log interval is rounded up to multiples of the alert check interval set in the system configuration. 4.10.
Client Applications 4.10.5 Administrator‘s Manual Version 10.0.0 Filter The filter is used to restrict the queue length/age/pages counting for messages which match specified filter criteria. 4.10.5.1 Inbox / Outbox Specifies an inbox-centric or an outbox-centric monitoring definition. 4.10.5.2 From User / Group For an outbox centric monitoring definition it defines the watched outbox or watched groupoutbox. For an inbox centric monitoring definition it may act as an additional filter value.
Client Applications Administrator‘s Manual Version 10.0.0 The configuration for the queue length log for the TCLMX7Q4 queue: Note: To include messages sent from any user, leave the ‗From‘ field empty.
Client Applications 4.10.5.4 Administrator‘s Manual Version 10.0.0 State This filter value specifies the state of a message.(for details about message states see 4.9.3.1.2.4.1 Message States) 4.10.5.5 Priority The message counting may include messages of all priorities, or it may be restricted to messages with a specific priority or a range of priorities 4.11 TC/Broadcast This tab controls report settings and settings for TC/Broadcast error handling. 4.11.
Client Applications Administrator‘s Manual Version 10.0.0 For more information about the TC/Broadcast PIN code see the TC/Broadcast manual. 4.11.5 Resend Failed Messages If selected, the job end event creates a new job containing the failed addresses. 4.11.6 Include Details for (Un)Successful Transmission If cleared, corresponding details are suppressed in the job end report. 4.11.
Administrator‘s Manual Version 10.0.0 Client Applications 4.13 TC/Web The TC/Web tab is used to customize the appearance of the TC/Web application per user. The checkboxes can have one of three states: State Selected Cleared Indeterminate 4.13.
Client Applications Administrator‘s Manual Version 10.0.0 Set New Password - The user can change other users password, without knowing the old (grayed out if the "User Switching" checkbox is not checked) The ―User Profiles‖ Read and Write checkboxes must be checked in the rights tab of user profiles tool to enable the ―User List‖ and ―User Switching‖ functionality 4.14 TC/Web Identity Rights The "Identity" tool in TCWEB allows the access to the data of the "General" tab of the User Profile in TCfW.
Client Applications 4.14.1 Administrator‘s Manual Version 10.0.0 Setting Default Identity Rights It is possible to set default identity rights with a click on one of the buttons on the top. The default identity rights are defined in the Windows registry. The registry key for the default identity rights is HKEY_LOCAL_MACHINE\SOFTWARE\TOPCALL\TCFW\IDENTITYRIGHTSDEFAULTS Under this registry key there are three sub keys.
Administrator‘s Manual Version 10.0.0 Client Applications 5. Distributing Incoming Messages As the administrator you must define at least one distributor, who is a standard TCfW user with the additional right for distribution set in his User Profile. Distributors distribute, or route, incoming messages addressed centrally to the company to their intended recipients. The Distributor starts distribution by setting Distribution On in the Admin menu, or by clicking the Distribute icon on the toolbar.
Client Applications Administrator‘s Manual Version 10.0.0 1) Set Distribution On in the Admin menu, or click the Distribute icon on the toolbar. 2) Select To or cc from the Delivery Type drop-down box (the To field). 3) Select the recipient(s) you want or enter them in the Recipient field. 4) Fill in the From and Subject fields. 5) Click Send. Note: if the Distributor of a message without a cover, owns a cover in the message-folder called ―DIST CVR‖ this cover will be taken for the message. 5.
Client Applications 5.2.1 Shortcut Keys Available Within the Message Window: Key A O Ctrl T P + (Numeric Keyboard) - (Numeric Keyboard) R F -G [HOME] [END] [F3] [F9] [F12] Ctrl P H ©Kofax Administrator‘s Manual Version 10.0.0 Description Changes to the open address window. Optimized Image view. Terminates the message. Full Page View. Zoom In. Zoom Out. Rotate 90 degrees. Flip Page 180 degrees. Goes to Page Number (Prompts the user for which Page Number to view). First Page - without header. Last Page.
Administrator‘s Manual Version 10.0.0 Client Applications 5.2.2 Shortcut Keys Available Within the Address Book Window: Key Up and Down Arrow [ENTER] [INSERT] [F3] [CTRL] + [F3] [F6] [CTRL] + [F6] [DELETE] M Description Move up and down within the list of recipients. Selects the current recipient as a TO recipient. Selects the current recipient as a CC recipient. Searches by Name (i.e.
Client Applications 2) Administrator‘s Manual Version 10.0.0 Press F11 to split the message. A message box is shown offering the possibilities Cancel or Ok. Cancel removes the split. The part above the cursor and including the line where the cursor is positioned are copied by the new message and removed from the original message. Also all contents above the text block are copied to the new message and removed from the old message.
Client Applications 5.4 Administrator‘s Manual Version 10.0.0 Splitting Messages in Image Mode When a message opens in distribution mode, pressing the F11 key splits the message. 2 new messages are created. The first message contains the pages, starting from the first page up to the current page minus 1. The second message contains the pages, starting with the currently viewed page to the last page. The first message gets the input focus.
Client Applications Administrator‘s Manual Version 10.0.0 6. Maintaining Address Books The screen below is different from the Address Book window used to address messages (Check Address icon). This Address Book window, accessed from the Admin menu, is strictly to add new recipients/distribution lists to address books and edit existing ones. To work with a specific address book, select it from the Address Book drop-down list (upper left). Click the NEW button to add a new recipient.
Client Applications Administrator‘s Manual Version 10.0.0 system address book, not in a private address book and not in a group address book. It is possible to use additional filters with type filtering by double-clicking into the line just above the column headers 6.2 Maintaining the Private Address Book of Another User To open the private address book of any user: 1. On the Admin menu, click User Profiles. The User Profiles window opens. 2. Select a user and click Addr.Book.
Client Applications 6.3 Administrator‘s Manual Version 10.0.0 Group Address Books You can create group address books by creating a user profile with the group name. To create a group address book named "GROUP1" for example, do the following: Enter "GROUP1" in the User ID field of the General User Profile area to create a new user profile named "GROUP1". 6.4 1) Click Save. 2) Enter "GROUP1" in the Group field of the user profiles of each user who will access the new group address book.
Client Applications 6.4.1 Administrator‘s Manual Version 10.0.0 Edit To edit a distribution list select a distribution list from the address book window and then click the Edit button (you can also select a distribution list in the address book and then double click it) -> the distribution list details window opens. 6.4.2 New Distribution List To create a new distribution list click the New Distrib.List button. A window opens where you must enter the ID for the distribution list.
Administrator‘s Manual Version 10.0.0 Client Applications 6.4.3.1 Recipients Filter The recipients of the distribution list can be filtered by the type. This is done by clicking on one of the three radio buttons. 6.4.3.2 Additional Filter Values The recipients of a distribution list can also be filtered by the Recipient ID Address book Full Name Service Number Additional filter values for filtering can be added by double clicking into the row above the grid header row.
Client Applications Administrator‘s Manual Version 10.0.0 abcd filter for exact value abcd* string has to start with abcd *abcd string must end with abcd *abcd* abcd must be found in the string at any place After you have input the filter value(s) click the Refresh button to use the filter. Note: Filtering on Service or Number requires at least TCOSS 7.57.04 otherwise filtering on these values has no effect. 6.4.3.
Administrator‘s Manual Version 10.0.0 Client Applications Recipients can be added to the distribution list, by double clicking an entry of the address book. The entries in this address book view can be filtered by the type. This is done by clicking on one of the 3 radio buttons (All, Recipients and Dist.Lists). It is possible to use additional filters with type filtering by double-clicking into the line just above the column headers. A distribution list can contain up to 30,000 entries.
Client Applications 6.4.3.6 Administrator‘s Manual Version 10.0.0 New Recipient Button Clicking the New Recipient button opens a recipient window, where a new recipient can be added. A recipient must have at least a Short name and one address with service and number, otherwise it cannot be saved. The available address books for saving depend on the address book of the distribution list. 6.4.3.
Client Applications Administrator‘s Manual Version 10.0.0 Note: A large list can take several minutes to import. 6.4.3.7.1 Text File Format Specifications The text file has a simple format. The first row is a header row which defines the fields that are included in the file, and each following row holds the data for one address. The file must either be comma separated (.csv) or tab separated (.tsv). This means that each item in each row must be separated by a comma or a tab.
Client Applications Administrator‘s Manual Version 10.0.0 Create New Recipient - When an existing recipient in the address book has the same RecipientID as a row in the import file, a new recipient is created with the data in the text file. The RecipientID of the new recipient is the RecipientID with a ―~00001‖ appended to it.
Client Applications Administrator‘s Manual Version 10.0.0 Clicking the Yes button saves the distribution list and then closes the distribution list details window. 6.4.4 Import a Single Distribution List A distribution list can be imported by clicking the Import Distrib.List button in the address book window. The Import List window opens where you specify the file name of the import file. You can also specify the file format and you can specify the handling of already existing recipients. (See 6.4.3.7.
Client Applications 6.4.5 Administrator‘s Manual Version 10.0.0 Import of All Distribution Lists All distribution lists of an address book can be imported by clicking the Import All Distl. button in the address book window. The Import of all distribution lists window opens where you specify the master distribution list file (The master distribution list file contains the general properties for all distribution lists that you want to import. See 6.4.5.1 Import Files).
Client Applications Administrator‘s Manual Version 10.0.0 Clicking the OK button starts the import of the distribution lists. If a distribution list already exists in the address book, a message box is displayed where you can specify if the distribution list should be overwritten. 6.4.5.
Client Applications Administrator‘s Manual Version 10.0.0 The master distribution list file that holds the general distribution lists properties is RM2.csv. It has following content: ListID dl1 dl3 dl4 DL_GROUP2 DL_GROUP The text files that hold the recipients data for the distribution lists are: RM2_dl1.csv, RM2_dl3.csv, RM2_dl4.csv, RM2_DL_GROUP2.csv, RM2_DL_GROUP.csv 6.4.5.1.1 Text File Format Specifications for the Distribution Lists The text file has a simple format.
Administrator‘s Manual Version 10.0.0 Client Applications 6.4.6 Export Distribution Lists All distribution lists of an address book can be exported by clicking the Export All Distl. button in the address book window. A standard file window opens, where you specify the file name of the master distribution list file (See 6.4.5.1 Import Files for the description of the master distribution list file) and where you specify the file format (comma separated or tab separated).
Administrator‘s Manual Version 10.0.0 Client Applications $To<> Distribution lists are NOT expanded and shown as a single line. The other cover variables ($Name$, $Comp$…) are taken from the distribution list $Cc<> Distribution lists are NOT expanded and shown as a single line. The other cover variables ($Name$, $Comp$…) are taken from the distribution list. $to<> Distribution lists are expanded to show each recipient as a single line.
Client Applications 6.4.9.1 Administrator‘s Manual Version 10.0.0 Messages with Multiple Distribution Lists If a message is sent to multiple distribution lists, a single send order contains only the distribution list name, to which the recipient of the send order belongs to. 6.4.9.
Client Applications Administrator‘s Manual Version 10.0.0 The Recipient window consists of two separate areas: General area Address area Note: All mandatory fields in both areas appear in bold onscreen. 6.5.1 General Area All fields in this area can be used in cover sheets.
Client Applications 6.5.2 Administrator‘s Manual Version 10.0.0 Address Area The address area, the lower half of the Recipient window, is where you define one or more sending services with which the recipient can be reached. Each service is represented by an entry in the list. To establish a service for the recipient, follow these steps: 1) Select a service from the Service drop-down list, and fill in any fields below this. 2) Enter a number in the small Address No.
Client Applications 6.5.2.3 Administrator‘s Manual Version 10.0.0 Active Check Box The address entry is only used in the address if this check box contains an X (=active). You can deactivate an address that is temporarily out of service instead of deleting it. Click the Active check box to toggle it. 6.5.2.4 Number Field* If the Number field is available for the service selected, enter the fax number, telex number, etc.
Client Applications 6.5.2.8 Administrator‘s Manual Version 10.0.0 Address Field* If the Address field is available for the service selected, click within this field to open the Postal Address window and enter the address. Note: The fields with a trailing asterisk * are service dependent.
Administrator‘s Manual Version 10.0.0 Client Applications 7. Creating Cover Sheets Merge values in cover sheets allow users to automatically insert certain variable components into outgoing messages without typing them in each time. When you create a new cover sheet in TCfW, you can insert merge values (variables) into it by enclosing specific abbreviations defined in TCfW within dollar signs ($).
Administrator‘s Manual Version 10.0.0 Client Applications Distribution lists are NOT expanded and shown as a single line. The other cover variables($Name$, $Comp$…) are taken from the distribution list. Variables $To<$Sal$ $Name$> Description Produces a list of all To: recipients. One line, for example, looks like this: ‗Mr. Jason Southwick‘ $Cc<$Sal$ $Name$> Produces a list of all cc: recipients. $cc<$Sal$ $Name$> Produces a list of all cc: recipients.
Client Applications Administrator‘s Manual Version 10.0.0 From: $UName$ $To $cc<$cc: Sal$ $Name$, $Comp$> $Time1$ $EPg$ Subject: $ERef$ Click File from the Attach menu to select a black and white image to use as an overlay. The Attach File To window will open. Specify the Directory and choose the path where the image is stored. Select the image file. Click OK. The Attach window will open. Check the As Fax check box. Click OK.
Client Applications Administrator‘s Manual Version 10.0.0 a fax, for example, KCS takes the cover sheet with the overlay attachment containing your company logo or anything else specified in the fax cover sheet. In other words, this feature automates the cover sheet selection process. Follow these steps to create service dependent cover sheets: ©Kofax 1) Create a separate cover sheet for each service used.
Administrator‘s Manual Version 10.0.0 Client Applications 7.2 Cover Variables for Date and Time Two cover variables are available to match the Japanese representation of time and date.
Administrator‘s Manual Version 10.0.0 Client Applications d dd ddd dddd M MM MMM MMMM y yy yyyy gg 7.2.2 Day of month in digits with no leading zero for single-digit days. Day of month in digits with leading zero for single-digit days. Day of week as a three-letter abbreviation in the selected language Day of week in the full name in the selected language Month in digits with no leading zero for single-digit months. Month in digits with leading zero for single-digit months.
Administrator‘s Manual Version 10.0.0 Client Applications ignore button. Then select ―Save As‖ from the file menu and select ―Rich Text Format‖ in the ―Save As‖ window Create a new message with TCfW. Attach your Rich Text file (as file not as text) to your message. Choose ―Attach‖ from the Menu in TCfW and click on file. Choose your Rich Text file in the ―Attach File to:‖ window. Next you have to check the ―As file‖ checkbox in the Attach window and uncheck the ―As text‖ checkbox.
Client Applications 7.3.4 Administrator‘s Manual Version 10.0.0 Restrictions to Use of Cover Sheet Variables in RTF Covers The variables in RTF cover sheets must not be interrupted by RTF command sequences. This could happen if the style changes within the variable as in the following example which is partially bold: ―$name$‖ would not be a valid variable and therefore not resolved because in the RTF stream it would come out like ―$n\b ame$‖.
Administrator‘s Manual Version 10.0.0 Client Applications 8. Maintaining Sending Services A service defines a community of recipients and senders. A user's equipment determines the various capabilities of service (e.g., fax, telex, X.400). Since KCS systems support a variety of sending services, you can maintain a directory of services in the Services window, shown below: Each service sends specific types of documents and has its own method for addressing messages.
Administrator‘s Manual Version 10.0.0 Client Applications TOPCALL Postal Free Format Note: Services with a description field starting with a plus sign (+) are intended for use only in the user profile's Event area. Regular users therefore do not see these services in their displays. Each service entry contains the following fields: Field Description Description Briefly identifies the service. Document Class Defines the types of files that can be exchanged with this service.
Client Applications Administrator‘s Manual Version 10.0.0 9. Server Submenu The Server submenu contains the following windows: Lines / Statistics, Disk Usage, Number Series, Date / Time, Backup / Restore, Archive Maintenance, Registration, and Global Alerting Activate / Deactivate. 9.
Administrator‘s Manual Version 10.0.0 Client Applications Status WAIT CONTINUE QUERY Description No send attempts will be made Further send attempts will be made periodically by KCS Send attempts will be made by external request only. This status cannot be changed. SERVER The line is set for client/server connection only. This status cannot be changed. Follow these steps to change the line settings of a communication line: 9.1.1 1) Select Server from the Admin menu.
Administrator‘s Manual Version 10.0.0 Client Applications 9.2 Disk Usage This window displays hard drive usage on the KCS server.
Client Applications Administrator‘s Manual Version 10.0.0 1) Select Server from the Admin menu. 2) Select Number Series from the Server submenu. A list of number series and their values will be displayed: Follow these steps to change a number series: 1) Click the series you want to change. 2) Enter a new value in one of the fields at the top of the Number Series window. 3) Click Save. The values of the number series are updated automatically by KCS.
Client Applications Administrator‘s Manual Version 10.0.0 Do the following to change the date and/or time. 1. Position the cursor within the date or time field and enter a new value or select one with the up and down arrows. 2. Click Save. 9.5 Backup / Restore In this window KCS stores various kinds of data that can be backed up or restored if deleted You can also delete entries of user or group address books. You cannot however delete entries from the system address book.
Administrator‘s Manual Version 10.0.0 Client Applications ASCII (can be viewed and edited) BINARY (shorter for fast backup) The BACKUP files are copied to the specified directory and are named as follows: User Profiles: USER.ASC or USER.BIN Address Books: ADDRESS.ASC or ADDRESS.BIN Services: SERVICE.ASC or SERVICE.BIN To provide an adequate backup of the mail system, KCS offers an optional mirror disk.
Administrator‘s Manual Version 10.0.0 Client Applications Archive volumes can be written to CD or DVD as soon as they are full. The oldest volume on the Archive will be erased after it was written on DVD/CD. There are 2 indexes kept on disk, the volume index and the full index for each volume. The Archive Maintenance window gives an overview of all Archive volumes and allows to start and stop archiving and to start and stop user access to the Archive.
Client Applications Administrator‘s Manual Version 10.0.0 one volume can have this state. Only Index On-Line Only the index part of this volume is still on-line. The messages have already been saved to DVD/CD and are part of on off-line volume. Index On-Line on Index Volume nn The index part of this volume is kept on-line on volume nn, where nn indicates the volume number. Access Error Read or write error occurred on this volume. On-Line Complete volume is on-line.
Administrator‘s Manual Version 10.0.
Client Applications ©Kofax Administrator‘s Manual Version 10.0.0 Make DVD/CD Once the temporary file of a volume is ready this actions starts the DVD/CD writer software specified in the path field, e.g. c:\apps\winoncd\winoncd.exe‘. Verify DVD/CD Only If the DVD/CD is ready this action verifies the DVD/CD. The result field shows ‗Ok‘ in the case of success.
Client Applications Administrator‘s Manual Version 10.0.0 Rebuild Index Volume Is used to rebuild an index volume, e.g. in case that an Archive has to be restored from DVDs/CDs and the DVDs/CD of the index volume was lost Note: The new functions Set Volume On-Line/Off-Line, Set Index of Volume On-Line, Set File Error are available only for the user TCTECH. You can find a detailed description in the KCS Server 7.27.00 documentation. 9.6.
Client Applications 9.7 Administrator‘s Manual Version 10.0.0 Registration Each workstation using the KCS client is registered automatically. Workstations which have been inactive for one month are de-registered automatically. You can look into the registration list and remove workstations manually. This is only necessary if the number of registered workstations exceeds the number of purchased licenses. The Registrations window shows a list of all registered Kofax products.
Client Applications 9.8 Administrator‘s Manual Version 10.0.0 Global Alerting Activate / Deactivate To activate / deactivate alerting, select Admin in the menu, click Server and, subsequently, click Alerts. A window opens, where global alerting can be activated / deactivated. Note: The global alerting active / inactive switch does not apply to queue length, queue age and queued pages monitoring.
Client Applications Administrator‘s Manual Version 10.0.0 10. System Folder The System Folder contains all the files, which can be accessed by the KCS administrator. These include all visible TCOSS files. Note: Only the user TECH can select the folder name +TECH. This special folder contains all TCOSS programs, configuration files and other system files. 10.1 Editing System Files Please consult your KCS technician before modifying any system files.
Administrator‘s Manual Version 10.0.0 Client Applications 11. Opening Messages Created in Other Mail Programs Messages written in mail programs other than TCfW do not contain a header with send options, sender and recipient when they are stored on KCS. These header objects are created when such a message is opened as described below. Message Header If the message is opened to be forwarded, replied to or distributed, the send options will be set according to the user‘s default template.
Client Applications Administrator‘s Manual Version 10.0.0 11.1 Configuration Example for TC/400 Create the service "AS" with prefix "16:+Y" on KCS. "16" is the KCS channel for the AS/400 in the example below: ©Kofax 1) Create the user profile "AS" on KCS.
Client Applications Administrator‘s Manual Version 10.0.0 4) Set line 42 on channel 16 to "AS$*". (See the TCOSS Manual). Note: The * will be replaced by the Author field filled by TC/400. 5) In TC/400, change the send modes to e.g., "FAX$" instead of "F:". Physical send mode: FAX Prefix: FAX$ (valid KCS service). 6) In TC/400, change the Mailbox parameter to "AS" in the KCS profile. This causes TC/400 to send the command "..2Q,N=AS:" to KCS to get incoming messages.
Administrator‘s Manual Version 10.0.0 Client Applications 12. KCS Server Areas As with standard data processing, the information on KCS is stored in files. As opposed to DOS files, KCS files have more attributes. DOS file attributes include file size, file name and access flags. One of the attributes of a KCS file is the name of the folder it belongs to. The KCS itself is divided into three parts: Mail Area, User Area and Tech Area. Each of these areas can hold specific folders.
Client Applications Administrator‘s Manual Version 10.0.0 12.4 Additional Folder Fields The following folder fields appearing in alphabetical order are not documented in the TCfW User Manual. All of them appear in both the IN Box and the OUT Box and the Reception Error field appears in the Message folder as well. 12.4.1 Alternate Addresses Left This field specifies the number of alternate addresses remaining. 12.4.2 Cost Center Cost center defined by the sender.
Client Applications 12.4.9 Administrator‘s Manual Version 10.0.0 Message Name In the IN Box, with external senders this field is contains a name generated by KCS. It depends on the KCS configuration. With internal senders this is the name given to the message by the sender via the SAVE AS function; otherwise it contains the default message name "Untitled". In the OUT Box, it's the name given to the message by the sender via the SAVE AS function; otherwise it contains the default message name "Untitled".
Administrator‘s Manual Version 10.0.0 Client Applications 12.4.18 Reception Error This field contains information concerning a reception error, such as a partly received message. 12.4.19 Response Normally empty in the IN Box. In the OUT Box, this field may contain additional information helpful in some error situations, such as the recipient's answerback (e.g., +4316613321). 12.4.20 Retries Left A standard OUT Box field, indicating the number of send attempts remaining. KCS starts with 9 retries left.
Administrator‘s Manual Version 10.0.0 Client Applications In the OUT Box, this field contains the KCS channel used for sending the message. With messages sent by internal senders, this field contains the recipient's user ID. 12.4.24 Triggered by This field contains the event which triggered the creation of the send order.
Administrator‘s Manual Version 10.0.0 Client Applications Forwarded: Message was opened for forwarding. Reactivated: Message was reactivated for new sending. Rejected: Message requiring authorization was rejected. Authorized: Message was authorized. 12.4.29 Custom Fields 1 – 4 When a message is posted, the custom fields in the mail entry are filled from the corresponding fields in the message header.
Client Applications Administrator‘s Manual Version 10.0.0 Folder the same way as you would store them in any other folder. Remember that the name of the message has to be numerical to be able to access it by fax. Follow these steps to add a message to the FIS folder: ©Kofax 1) Open the message you wish to add to the FIS Folder. 2) Select Save As from the Message menu. The Save As window will open. 3) Specify the FIS Folder.
Administrator‘s Manual Version 10.0.0 Client Applications 13. KCS Preferences (TC Management Console) KCS Preferences provide a common interface for configuring client application settings. These can be stored either in the current user‘s local or roaming windows profile, the local workstation configuration or the KCS user profile. In order to access settings stored in the KCS user profile the user is required to login using TC Login.
Client Applications 13.1.1 Administrator‘s Manual Version 10.0.0 Server Name Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server__Nr\Name ( __Nr is the number of the messaging server, e.g. HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server1 ) Type: STRING The name of your KCS Messaging Server 13.1.2 Server Path Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server__Nr\Path Type: STRING This value specifies the path to your KCS Messaging Server. This usually is the server's name on the network.
Administrator‘s Manual Version 10.0.0 Client Applications This value specifies your User-ID on the Kofax Communication Server 13.1.4 Login Automatically Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server__Nr\AUTOLOGIN Type: STRING This value specifies if users can bypass the Login window. Uses the ID of the user logged in last. 13.1.
Client Applications Administrator‘s Manual Version 10.0.0 be used on other clients and the Kofax Communication Server to choose a suitable font for display. 13.1.9 Voice Mail Extension Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Server__Nr\VoiceMailExtension Type: STRING This value specifies the file extension to be used for Voice Mail Attachments. 13.1.
Client Applications 13.2.1 Administrator‘s Manual Version 10.0.0 Server Name Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\ArcServer__Nr\Name ( __Nr is the number of the archive server, e.g. HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\ArcServer1 ) Type: STRING This value specifies the name of your KCS archive server. 13.2.2 Server Path Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\ArcServer__Nr\Path Type: STRING This value specifies the path to your KCS archive server.
Client Applications Administrator‘s Manual Version 10.0.0 For example c:\apps\winoncd\writer.exe. 13.2.4 Directory for DVD/CD Creation: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\ArcServer__Nr\CDTempPath Type: STRING This value specifies the path of the temporary directory. The path must be in the format \\computername\sharename. Used by the Archive Maintenance window for the actions: Prepare File for DVD/CD Creation. Remove File for DVD/CD Creation. For example \\pcsm\temp. 13.2.
Client Applications Administrator‘s Manual Version 10.0.0 13.3 Voice Server 13.3.1 Name of a Voice Server Value:HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\RemoteEngine\WellKnownServers Type: STRING This value specifies the name of the voice server(s). The value WellKnownServers can contain any number of strings (the list of strings is separated by a semicolon ‗;‘). Every string can be a Windows computer name, a TCP/IP network address or a RPC binding string.
Client Applications Administrator‘s Manual Version 10.0.0 Note: If the field Name of a voice server is empty, the field Group membership must not be empty. If both fields are empty the client won‘t be able to connect to a voice server. 13.3.3 Voice Server Resources Value:HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\COMMON\TCRT\ServerResources Type: STRING The voice server hardware resources are virtual endpoints for the remote engine to connect to different voice server instances on the same machine.
Client Applications Administrator‘s Manual Version 10.0.0 13.4 Network Transport 13.4.1 Workstation Name Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Workstation\Name Type: STRING This value specifies the name of your workstation. 13.4.2 Network Protocol Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Tcti\LinkTypes Type: STRING This value specifies the Network protocol to use. (IPX/SPX,NETBIOS,TCP/IP) 13.4.
Client Applications Administrator‘s Manual Version 10.0.0 adapter desired. When this parameter is set to (auto), TCTI automatically detects the adapter number (the first adapter number responding properly to NetBIOS calls). The default value is (auto). Most installations do not require this parameter to be set. 13.4.4 Use RPC Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Tcti\Transport Type: STRING Use Remote Procedure Calls for Client/Server connection instead of KCS native transport.
Administrator‘s Manual Version 10.0.0 Client Applications This value specifies the font to be used on your system to display text in the Code Page selected above. 13.5.2 PC Code Page Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Workstation\CodePage Type: STRING This value specifies the code page setting used on your PC 13.5.3 Temporary Directory Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\Workstation\WrkDir Type: STRING This value specifies the folder to be used for temporary files. 13.
Client Applications 13.6.2 Administrator‘s Manual Version 10.0.0 Common Trace Trace to file: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TraceFile Type: STRING This value specifies the name and path of file to write trace information to. If multiple trace files are configured the number is inserted before the file extension (.trc). Click the ... button to browse for a file.
Administrator‘s Manual Version 10.0.0 Client Applications Type: DWORD Set to 0 to replace an existing trace file, 1 to the value of Maximum number of Trace files to append to the corresponding file. This value is dynamically adapted as trace files are being rotated. Enable tracing: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TraceToFile Type: DWORD This value specifies whether to enable or disable all tracing output.
Administrator‘s Manual Version 10.0.0 Client Applications HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TCRT\RTTraceLevel Trace Flag 0x0001 0x0002 0x0004 0x0020 13.6.5 Description Errors Attachment Pointer Calls on COM interface Connection object Reference counter Engine API Trace (tcEngine.
Administrator‘s Manual Version 10.0.0 Client Applications Trace Flag 0x0001 0x0002 0x0004 0x0008 0x0010 0x0020 13.6.7 Description Warnings Communication Trace Infos Browser trace Timing for some RPC calls Engine channel handling Host Engine Trace (tce_host.dll) Registry value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Common\TCRT\HostTraceLevel Trace Flag 0x01 0x02 0x04 0x08 0x10 0x20 0x40 0x80 13.6.
Client Applications Administrator‘s Manual Version 10.0.0 13.7 KCS Voice Player 13.7.1 Start Playing Automatically Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Player\AutoStart Type: STRING Start playback as soon as a file or voice message has been opened. 13.7.2 Close at Stop Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Player\AutoClose Type: STRING Close the player at the end of the message or when the user clicks Stop. 13.7.
Administrator‘s Manual Version 10.0.0 Client Applications 13.7.4 Multimedia Device Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\Player\Device Type: STRING This value specifies the device to be used for playback/recording. This can be either a telephone extension or your local computer system if equipped with a sound card. 13.7.
Administrator‘s Manual Version 10.0.0 Client Applications Click ―OK‖ Click ―Close‖ 13.8 Voice Mail The tabs regarding Voice Mail are Out of Office and Personal Identification. They will not be dealt with in the Administrator‘s Manual as they are rather user specific. (Please see the TCfW User Manual or the KCS Voice Mail Manual for more information.) 13.9 Fax Viewer 13.9.
Client Applications Administrator‘s Manual Version 10.0.0 Type: STRING This value specifies the how to place and size the Window on startup. Possible values are: Maximized Windows Default: Use Windows standard behavior Remember Last Setting: Start using the last size and position used. 13.9.3 Printing Scale Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFXVW32\PrintingScale Type: STRING Scale factor for printing messages. Default: 92, Range: 90 - 100 13.9.
Client Applications Administrator‘s Manual Version 10.0.0 Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\DdeControl\ModuleName Type: STRING This value specifies the module name of the calling application. This is normally the name of the program without the extension. For example: if the program name is TCFWCTRL.EXE, the module name is TCFWCTRL.
Client Applications Administrator‘s Manual Version 10.0.0 Distribution Queue This value specifies which KCS queue will be searched for messages to distribute. Leave blank to use the default KCS queue DIST. Distribution Delay in Seconds: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\Distribution_Waiting Type: STRING This value specifies how long it takes until a distribution message not handled by the distributor reappears on the distributor‘s screen.
Client Applications Administrator‘s Manual Version 10.0.0 Handling of Recipients HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\Distribution_Recipients_ Mode Delete recipients Type: STRING By selecting this option the original recipients of a message are deleted automatically, the distributor does not need to do this manually anymore. Set recipients to inactive By selecting this option the original recipients are visible but inactive, they will not get the message again.
Client Applications Administrator‘s Manual Version 10.0.0 Complete path and name of .EXE file. This program provides the address data for TCfW via a special protocol. Module Name for DDE: Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\AddrBook__Nr\ModuleName Type: STRING Normally the .EXE file name without extension.
Client Applications Administrator‘s Manual Version 10.0.0 Default Graphic Format Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\DefGraphicFormat Type: STRING This value specifies the graphic format used for the function Edit page (default BMP). Valid values are: BMP, TIFFG32, TIFFG33, TIFFG4, TIFFU, TIFFP, PCX, DCX and TCI Printing Scale Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\PrintingScale Type: STRING This value specifies the scale factor for printing messages from TCfW.
Client Applications Administrator‘s Manual Version 10.0.0 Suppress Confirmation Windows Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\ConfDialog Type: STRING This lets you turn off alert panels like Message not saved, really quit? if this bore your users. Better leave this option unchecked.
Administrator‘s Manual Version 10.0.0 Client Applications This value Enables/Disables multiple TCfW instances. 13.10.4.1 Displaying the Original Message of a Notification Can Be Configured TCfW tries to open and to display always the original message of a notification. This behavior can be configured by setting following registry value to 0. HMACHINE\SOFTWARE\TOPCALL\TCFW\Workstation Registry-Key HKLM\SOFTWARE\TOPCALL\TCFW\WorkStation 13.10.4.
Client Applications Administrator‘s Manual Version 10.0.0 13.10.5 Signature The size of a signature that can be saved into a user profile can be specified (the maximum size is 200 mm by 250 mm). The unit of measurement can be millimeter, inch or pixel. Width Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Workstation\ SignWidth Type: STRING This value defines the maximum width of a signature.
Client Applications Administrator‘s Manual Version 10.0.0 1 = inch 2 = pixel 13.10.6 Scanner Application Title of application Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Scan\Title Type: STRING This value specifies the name of the scanner application. Path and name of program Value: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Scan\Program Type: STRING This value specifies the full path to a scanner application.
Administrator‘s Manual Version 10.0.0 Client Applications 13.10.7 Print Control This section can be found under PrtApiCommands and defines a string consisting of printer API commands. TCfW reads the keywords CMD1 up to CMD9. As parameter only the command itself must be specified. This is used for example when printing to KCS printer from WinWord. You may specify, as shown in our example below, default receivers here.
Client Applications Administrator‘s Manual Version 10.0.
Client Applications Administrator‘s Manual Version 10.0.0 Note: If these parameters are not initialized then the default settings are used. 13.10.9 ASCII to Telex Character Mapping TCfW uses the Courier New font for displaying Telex messages in the text mode. It is not possible to select another font for displaying telex messages in text mode. ASCII characters that do not exist in the Telex character set are converted using an ASCII to Telex character mapping.
Client Applications Administrator‘s Manual Version 10.0.0 Click the Apply button to save the changed Telex characters. Select the next ASCII character that you want to change or click the OK button to save the ASCII to Telex character mapping permanently. Warning: If you click the Cancel button all your changes will be lost. Restriction: It is not possible to append / delete entries with the KCS preferences. But it is possible to append / delete entries directly in the Windows Registry. 13.10.9.2.
Client Applications Administrator‘s Manual Version 10.0.0 Warning: Be careful if you append / delete lines with the registry editor. If the format of a line is incorrect, TCfW or KCS Preferences may fail to start. 13.10.
Client Applications 13.10.10.1 Administrator‘s Manual Version 10.0.0 Job Problems All jobs that could not be resolved automatically are sent to the Intercept queue. TCfW can be configured to check for entries in the intercept queue and to play a sound if the queue is not empty. Registry values: HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Multifax\AUTOMATICINTERCEPT HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Multifax\PlaySound HKEY_LOCAL_MACHINE\SOFTWARE\Topcall\TCFW\Multifax\TimerInterval 13.10.10.
Client Applications Administrator‘s Manual Version 10.0.0 13.11 Installed Modules The Installed Modules panel always contains a complete list of all modules of the KCSClients. If a module is not installed the Path column is empty. All local drives are searched for all modules. The checked modules are defined in the file TCPREFVIEWER.INI. 13.12 Preferences Panels A complete list of available panel names on a specific workstation can be found under: HKLM\Software\TOPCALL\Preferences\InstalledPanels.
Administrator‘s Manual Version 10.0.0 Client Applications 14. KCS Architecture and TCfW The diagram below shows the components of a basic KCS solution: The components of a KCS solution are: KCS server TCfW client LAN environment PABX environment. The TCfW client establishes a connection through the LAN to the KCS server. This connection is based on the KCS Transport Layer to make the best possible use of your network resources.
Administrator‘s Manual Version 10.0.0 Client Applications Passes inbound messages to applications -- Inbound API Sends outbound messages from applications -- Outbound API. The TCfW client enables users to: Send messages via different public services Receive messages from different public services Keep various kinds of folders Maintain the KCS server.
Administrator‘s Manual Version 10.0.0 Client Applications 15. PABX Link – Message Waiting Signal PABX systems supporting message waiting signals on user phone sets can inform the user about the status of his IN Box. If the IN Box contains unread messages, the message-waiting signal will be on. With no unread messages in the IN Box, the signal is off.
Client Applications Administrator‘s Manual Version 10.0.0 16. Importing and Exporting Users and Recipients An ASCII interface is available to import and/or export KCS Server user and recipient data. This ASCII Interface is based on the TCSI (KCS Client/Server Interface) description. Please ask us for a copy of our TCSI Manual if you wish to use this interface. Example of one address book entry: SET_ENTRY_RS= ......(TS_RECP_ID="BILL", .........TS_COMPANY="Kofax", .........TS_DPTM="Marketing", .........
Client Applications Administrator‘s Manual Version 10.0.0 ;PROGRAM complete path and name of exe PROGRAM=c:\dbase\maddr.exe ;MODULNAME normally exe file name without extension MODULNAME=MADDR ;LINKTOPIC topic the destination application reacts on LINKTOPIC=DbaseAddrBook ;TITLE default=ADDRBOOKn (section name) text appearing in the addressbook list box TITLE=Addressbook 2 16.2 User Interface These two address books appear in the Message window as shown below..
Client Applications Administrator‘s Manual Version 10.0.0 message was opened manually or automatically (in the distributor mode), does not influence the DDE commands. All message window related DDE commands have to begin with ‗MSG=‘ followed by the command keyword. (e.g.
Administrator‘s Manual Version 10.0.0 Client Applications IMAGESAVE,p,f,o FILENAME NUMBEROFPAGES RECEPTIONDATE RECEPTIONTIME ORIGINATOR 16.4.2 Saves the pages specified by p (e.g. ‗1;2;5-7‘) in the format f. (e.g. TIFFG3, TIFFG4..) in the output file o.(e.g. c:\temp\test.tif) Valid formats: BMP, TIFFG32, TIFFG33, TIFFG4, TIFFU, TIFFP, PCX, DCX, TCI, MODCA1, MODCA2. Only the formats TIFFxxx, DCX and MODCAx support multiple pages in one output file.
Client Applications Administrator‘s Manual Version 10.0.0 MODULENAME: specifies the module name of the calling application. This is normally the name of the program without the extension. For example: if the program name is TCFW.EXE, the module name is TCFW. LINKTOPIC: name of the link topic specified in the calling application. LINKITEM: name of a control in the calling application that is able to receive a DDE response. This is normally the name of a text box or label.
Administrator‘s Manual Version 10.0.0 Client Applications 17. Setting Printer API Commands Printer API commands can be set in the Printer tab of the preferences panel. If configured, these API commands are executed after each document that is printed into TCfW from the KCS printer driver. This allows having a scanner application printing each scanned document into the KCS printer. The command line holds the operator queue as recipient and the API send command.
Client Applications Administrator‘s Manual Version 10.0.0 18. TC/Broadcast The order for a broadcast can be faxed, sent as an email or sent submitted via the web. The job request is evaluated and validated (distribution list resolution) by a server process (TC/Resolve). Finally, the real job (mass send order) is created and the message is sent to its real recipients. The job send orders can be monitored in the TCfW Job Monitoring window. The job-monitoring window tracks the status of all active jobs.
Client Applications Administrator‘s Manual Version 10.0.0 18.1 Job Monitoring Window The job monitoring has two panes. The pane on the left contains a tree view with the configured TCOSS servers; the pane on the right contains details about the selected item in the tree view. Any item in the tree-view can have a list of subitems. Clicking on the plus sign expands the list of subitems. 18.2 Items of the Job Window 18.2.
Client Applications Administrator‘s Manual Version 10.0.0 Expanding a customer item in the left pane shows all open jobs for this customer in the left pane. Selecting a job item in the left pane shows a list of all send orders that are not sent. 18.2.2 Jobs Selecting the item Jobs in the left pane shows a list of all active jobs in the right pane.
Administrator‘s Manual Version 10.0.0 Client Applications Expanding the Jobs item shows all active jobs in the left pane Selecting a job item in the left pane shows all send orders that are not sent. 18.2.3 Terminated Jobs Selecting the item Terminated jobs shows a list of all finished jobs in the right pane. 18.2.4 Problems Selecting the item Problems shows all jobs that could not be resolved automatically.
Client Applications 18.2.5 18.2.5.1 Administrator‘s Manual Version 10.0.0 Actions on Jobs Open Double-clicking a job opens the original message of the job 18.2.5.2 Print Selecting the menu item Print in the message menu or clicking the original message of the selected job. 18.2.5.3 button prints the Cancel Selecting the menu item Mark completed in the Message menu or clicking the menu cancels the complete job. 18.2.5.
Administrator‘s Manual Version 10.0.0 Client Applications 18.3 Filters The list view‘s column header in the right pane shows the titles of each column. Clicking into a column header opens the following menu: Filter Ascending Descending Set Filters Description Allows you to specify a sorting order. Allows you to specify a sorting order. Allows you to set a filter in order to restrict the entries shown. 18.4 Distribution Lists Distribution lists for broadcasting can be maintained within the address book.
Client Applications Administrator‘s Manual Version 10.0.0 19. Support for All-For-One Banking Key System TCfW offers a new interface to enter additional header information for the All-For-One banking key system The additional fields for the key-system are part of the message header. They are displayed if the appropriate user right View/Edit Key System Fields is set. The layout is designed for a minimum of 1024 * 768 screen resolution and TCfW in full screen mode. 19.
Administrator‘s Manual Version 10.0.0 Client Applications Note: It is possible to enter multiple amounts and only one currency. Total: This field holds the sum of all ‗Amount‘ fields. It may hold up to 14 digits. 19.2 Function Keys to Enter the Banking Key Information Function keys were defined to transfer the values to their appropriate fields and make the input of the different values easier. Function keys can be used to enter the values into the header fields.
Client Applications 19.3.2 19.3.3 Administrator‘s Manual Version 10.0.0 Header Fields Field Insertion Start++++++++++ Description Hard-coded string indicating the start of the header. Date Current date in the format YYYY-MM-DD. Time Current time in the format HH:MM:SS. Messagename Message name (ATA0001523). Addresscode The string entered in the field ‗Addresscode‘. If the field ‗Addresscode‘ is empty, this field is also empty.( NYTCTBC). Maximum length 24.
Client Applications Administrator‘s Manual Version 10.0.0 19.4 Message Flow The following graph illustrates the message flow for the calculation and validation of banking keys. 19.4.1 Authorizing an Outgoing Telex via the Host The process of authorizing an outgoing telex via the host goes as follows: A host application posts a TOM message to an MQ Server queue serviced by TC/LINK-MQ. The message contains banking key information, and is sent to a telex number.
Client Applications Administrator‘s Manual Version 10.0.0 Additionally, the modified banking key information and message text are stored in the original message. TCOSS now sends the message to its real destination: the telex number 19.4.2 Verifying Banking Keys on Incoming Telexes The process goes as follows: The person responsible for the distribution of incoming telex messages creates a new message in TCfW. This message contains the banking key information and text from the received telex.
Administrator‘s Manual Version 10.0.0 Client Applications The message contains the following information: Originator: FROM: SERVICE=HOSTMQ, SN=TLX9-SYSTEM Recipients: AUTH: SERVICE=KEYMQ, SN=KEYSYSTEM, NF=NEG TO: SERVICE=TOPCALL, SN=NYTCTB, NF=ALL 19.4.5 Outbound Messages from TCfW The following graph shows the flow of outgoing messages generated by TCfW. Only the information relevant for message routing is mentioned.
Administrator‘s Manual Version 10.0.0 Client Applications The events for non-delivery notifications were configured in the user profile so that nondeliveries are sent to OUT_ERROR. 19.4.6 Inbound Messages The following graph shows the flow of incoming telex messages. The telex operator works in distribution mode and redirects incoming telex messages, which need a key check, to the key system. If the key system verifies the key, the message will be send to a printer.
Client Applications Administrator‘s Manual Version 10.0.0 19.5 Configuration For this feature to work properly you need to make some configuration settings. 19.5.1 TCOSS Configuration For detailed information about telex line configuration refer to the TCOSS system manual.
Administrator‘s Manual Version 10.0.0 Client Applications 19.5.2 Line 2 27 41 Length 1 5 5 Value X .TXIN 10110 42 24 TLX$* Description Channel group Receiver for automatic reception printout Erase send orders Generate active acknowledgements Erase document if first character of reference is a figure Generation of Archive entries Generation of back reception send order Output channel for active acknowledgements Service A service with the value of telex configuration line 27 must be created.
Client Applications 19.5.4.2 Administrator‘s Manual Version 10.0.0 User X Create a user with the prefix of the configured service for the telex line. This user must be configured as Gateway user (Visible in Outbox). The event for non-delivery notifications was configured appropriately in the user profile of user X.
Client Applications 19.5.4.3 Administrator‘s Manual Version 10.0.0 User IN_DIST Create a user with the User-ID IN_DIST and configure this user as a Gateway user (Visible in Outbox). This user-id is used for inbound distribution. You don‘t need to define events for this user. 19.5.4.4 User IN_ERROR Create a user with the User-ID IN_ERROR and configure this user as a Gateway user (Visible in Outbox). You don‘t need to define events for this user.
Administrator‘s Manual Version 10.0.0 Client Applications 20. Time Zones Support 20.1 Time Zone Prerequisites Client: The TCSI32.DLL version must be 2.51.00 or higher TCOSS: The TCOSS version must be 7.56.00 or higher The TCSI32.DLL version must be 2.51.00 or higher The registry value HKLM\Software\Topcall\TCOSS\TimeBase on the server must be set to UTC The Atz99 system file must exist on the server 20.
Client Applications Administrator‘s Manual Version 10.0.0 Users that have no time zone defined in their profile will see time stamps converted to the system default time zone. If no system default time zone is defined, they will see the time stamps in UTC time. Note: The time zone on the workstation must be the same time zone that is configured in the user profile! 20.3.
Client Applications Administrator‘s Manual Version 10.0.0 Select Admin in the TCfW menu, then click User Profiles. The user profiles overview window opens. Select the user profile that you want to edit with a double click. The user profile window opens. Select a time zone in the Time Zone drop down list. The time zone abbreviations are taken from the server, the descriptions are taken from the language file on the client computer.
Client Applications ©Kofax Administrator‘s Manual Version 10.0.
Client Applications Administrator‘s Manual Version 10.0.0 21. Attaching Files from Applications to Mail Use the ―TOPCALL Fax‖ printer to attach faxes. Printing to this printer either starts your mail application if it is not running already and opens a mail message before attaching, or activates predefined send keys/scripts that automate the attach procedure. If the mail application can support MAPI, files are attached via one of these interfaces.
Client Applications Administrator‘s Manual Version 10.0.0 22. Changing Passwords The administrator can change the password via TCfW. In this case the user is prompted to enter the password at next login, because the password stored in the configuration does not match. The login window allows the user to change the password. The new password can be sent to the user by email.
Administrator‘s Manual Version 10.0.0 Client Applications 23.
Administrator‘s Manual Version 10.0.0 Client Applications TCPREFVIEWERxx.LNG TCPTCFWxx.LNG TCPVMAILxx.LNG TCPLAYxx.LNG TCPPLAYERxx.LNG TCDISTMFxx.LNG TCLNGxx.LNG TCLOGIxx.LNG TCTZxx.LNG Management Console Management Console Management Console KCS Voice Player Management Console Distributor mode Time zones TC PrefViewer control TCfW preferences Voice mail preferences User interface KCS Voice Player preferences User interface User interface User interface User interface 23.
Administrator‘s Manual Version 10.0.0 Client Applications 24.
Client Applications Administrator‘s Manual Version 10.0.0 25. Hints Dr. Watson, the system failure or "crash" analysis tool, has been replaced in Windows Vista with Problem Reports and Solutions. Problem Reports and Solutions helps you check for solutions to hardware and software problems that can occur on your computer. You can set Windows to report problems and check for solutions automatically, or you can choose to check for solutions whenever a problem occurs.
Client Applications Administrator‘s Manual Version 10.0.0 26. Restrictions 26.1 TCfW The support of the All-For-One key-system requires at least a 1024 * 768 screen resolution. Splitting of messages is only available in Distributor Mode. The software does not guard against possible duplicate messages if the splitting is not properly handled (shut down while incoming message not fully processed, etc.), the customer has to implement proper organizational measures to avoid that.
Client Applications Administrator‘s Manual Version 10.0.0 Sometimes when a new message is created after the previous one has been cancelled (closed), the newly created message is invalid and an error message is shown when attempting to attach a file. You must be using network security for authentication (no password window must be shown when starting Outlook). Microsoft Word must not be used to edit email messages. No modal windows must be opened. Outlook assistant must not be used. 26.3.
Client Applications Administrator‘s Manual Version 10.0.0 A better way to handle graphics is to make it in an overlay so that it is stored in TCI format. Another way to do this without an overlay is to insert the graphic block as a bitmap file in the cover or in a template. Avoid writing directly at the right/left margin. If the paper of the receiving FAX machine is not properly put into the machine, loss of text might be the result. Be aware of memory usage.
Administrator‘s Manual Version 10.0.0 Client Applications —A— —N— Address Book foreign Address Books ...................................... 151 Address books maintaining System address book........................ 58 Address Books for groups............................................................. 60 API keyword commands ................................ 156 Number Series window .................................... 91 —B— PABX environment.........................................
