Operation Manual

25
English
Size - A5
Error codes
Code Meaning Possible causes Solution
E30 Door lock problem Door is not closed properly Restart after the door is closed
again.
E10 Water injection
problem while
washing
• Tap is closed or water flows
too slow.
• Inlet valve filter is blocked.
• Inlet pipe is twisted
• Open the tap or wait till the
water supply becomes normal
• Check the inlet valve
• Straighten the pipe
E21 Drain problem
during washing
• Outlet hose is blocked or
twisted
• Drain pump is blocked
• Clean and straighten the
outlet hose.
• Clean drain pump filter
Troubleshooting
If there are any problems during operation, please refer to the following table. If problems cannot
be solved as indicated under Solution, please contact your manufacturer.
Problem Possible causes Solution
Product does not work and/or
indicator/display does not light
• Interrupted power supply • Check the power supply
Door cannot be opened • Machine’s protection
mechanism is active
• Disconnect from the
power
Heating fault • NTC is damaged and heating
pipe is aging
• Contact the service
center
Water leakage • Connection between inlet
pipe or outlet hose and tap or
washing machine is not tight.
• Drain pipe is blocked
• Check and fasten the
water pipes
• Clean up outlet hose
Water is overflow from the
bottom of the machine
• The inlet pipe is not
connected firmly.
• Outlet hose has water leakage
• Fix the inlet pipe
• Replace the drain hose
Washing result is not satisfied • The clothes are to dirty
• Insucient detergent
quantity
• Select a proper program
• Add proper detergent
quantity
Abnormal noise Great vibration • Check if fixing (bolts) has been removed
• Machine is installed on solid floor
• Check if any metal articles inside
• Adjust the feet of the machine
KWM 71412 KWM 81412_170921_V05_HR.indb 25 21/9/17 1:40 pm