Owner manual

A-61628 December 2011 8-3
Network Authentication Issues Possible Solution
Workgroup authentication If having trouble writing to a locally shared folder in a workgroup, check
the permissions attached to the folder from the PC on the network that is
sharing the folder. Make sure the folder’s Permissions allow access to
the Scan Station.
Email Authentication Verify that the authentication method defined in the Scan Station settings
match the authentication method of your SMTP server. Currently the
Scan Station supports simple password, NTLM and Challenge
Response. These settings can be verified by using a Windows mail client
such as Outlook Express and creating a mail account that uses the
username and password assigned to the Scan Station.
SMTP server problems
Follow these procedures to resolve issues with the SMTP server
address:
• Verify that other email clients on different device are able to send mail
and reach the SMTP server.
• Change your configuration file to identify the SMTP server with an IP
address instead of a Fully Qualified Domain Name (FQDN). If you are
able to reach the SMTP server with the IP address but not the FQDN,
you have a DNS resolution problem. Check to make sure you are able
to reach the DNS server and that it correctly resolves FQDNs.
Finding the SMTP server address
Use the following procedure to find the SMTP server address:
• Examine the settings of the mail client in use on your workstation to
find the IP address or Fully Qualified Domain Name for the SMTP
server, or
• examine the emails sent from an internal mail client and display the full
email header, or
• ask the administrator of the mail server for this information.
Verifying an SMTP server address In the KSS500 - Scanner Admin application, use Test Connection.
Send mail to the SMTP server using a mail client application from a PC
attached to the same network as the Scan Station.
• If the mail was successfully sent and received, the SMTP server
address is valid.
• If you are unable to send an email to the SMTP server, review any error
messages you receive. It is possible the SMTP server address is valid,
but the authentication credentials are not valid.
FTP authentication Scanning to FTP sites may require the configuration of two sets of
credentials: proxy credentials and FTP server credentials.
If your network environment requires the use of a proxy server to access
external FTP sites, you need to configure appropriate proxy credentials
that include username, password and authentication method. Proxy
authentication methods include: User after login and None. You may
also need to configure a username and password to access the FTP
server. The Scan Station also supports anonymous FTP.