Warranty

22
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After installation,
both motors and
lights are not
working.
The power is not on.
Make sure the circuit breaker and the
unit’s power is ON. Use a voltage
meter to check the power supply.
The wire connection is not secure.
Check and tighten wire connection.
The control panel is defective.
Replace the control panel.
Lights are
working, but
motor(s) is not.
The motor(s) is defective.
Replace the motor(s).
The capacitor(s) is defective.
Replace the capacitor(s).
The control panel is defective.
Replace the control panel
The range hood
is vibrating.
The blower system is not secure.
Tighten the turbine impeller/squirrel
cage and air chamber.
The turbine impeller/squirrel cage is not
balanced.
Replace the turbine impeller/squirrel
cage.
Hood is not secure in place.
Check the installation of hood, tighten
the mounting bracket.
The motor is
working, but the
lights are not
working.
LED light fixture(s) is defective.
Replace LED light fixture(s).
The light wiring(s) is loose.
Check wire continuity from Control
Panel to LED Driver to LED light
fixture(s).
The control panel or LED light driver is
defective.
Replace the control panel or LED light
driver.
The range hood
is not venting out
correctly.
The range hood is installed outside of
the manufacture recommended
clearance.
Adjust the clearance between the range
hood and cook top to 26” to 30”. For
Island range hood, the clearance
between the range hood and cook top is
30” to 36”.
There is no make-up air inside the
house.
Open the window to enhance the
performance of the range hood by
creating a sufficient make-up air.
Obstacle blocking the pipe work.
Remove all obstacles from the duct
work.
The pipe size is smaller than the
suggested pipe size.
Change the ducting according to the
manufacture suggestion.
Cold air is
coming into the
home.
The pipe connection is not properly
sealed.
Check the pipe installation.
The damper is not properly installed or
is missing from the installation.
Check the damper installation.
The damper is not installed.
Installing the damper will help eliminate
air backflow.