Operating Guide
23
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Bar and chain 
running hot and 
smoking.
1. Check chain tension for 
overtightened condition.
2. Bar lube reservoir empty.
1. Tension chain. Refer to Chain 
Tension earlier in this manual.
2. Check bar lube reservoir.
Motor runs, but 
chain is not 
rotating.
1. Chain tension too tight.
2. Check guide bar and chain 
assembly.
3. Check guide bar and chain for 
damage.
1. Re-tension chain. Refer to 
Chain Tension earlier in this 
manual.
2. Refer to Replacing the Bar and 
Chain earlier in this manual.
3. Inspect guide bar and chain for 
damage.
WARRANTY
5-YEAR LIMITED WARRANTY
This 40 V Lithiuim-Ion pole saw is warranted to the original purchaser from the original purchase date 
If you still have questions or an unresolved issue after going through this troubleshooting guide, or just 
want to speak to a Kobalt product expert, please call our customer service department at 
1-888-3KOBALT (1-888-356-2258), 8 a.m. - 8 p.m., EST, Monday – Friday. 
This 40 V Lithiuim-Ion pole saw is warranted for the original user to be free from defects in material and 
workmanship.
period, simply return the 40 V Lithiuim-Ion pole saw along with proof of purchase to the place of 
purchase for a free replacement or refund, or call 1-888-3KOBALT (1-888-356-2258) for warranty 
service.
This warranty is void if: defects in materials or workmanship or damages result from repairs or 
alterations which have been made or attempted by others or the unauthorized use of nonconforming 
parts; the damage is due to normal wear, damage is due to abuse (including overloading of the tool 
beyond capacity), improper maintenance, neglect or accident; or the damage is due to the use of the 
tool after partial failure or use with improper accessories or unauthorized repair or alteration.
to state.










