Troubleshooting Guide

(set-sound output-PCM format)
3) If all above steps done, the soundbar still has no sound. Please restore
soundbar to factory settings, then repeat the above operation. (Power on the
soundbar, switch to Bluetooth mode, then press and hold the Power button and
M button simultaneously for 5 seconds to restore the factory settings)
3. Why can't I connect soundbar via Bluetooth?
1) Make sure the soundbar in Bluetooth mode. If not, click the bluetooth button
on remote control or M button on the panel. The blue indicator light is on, which
indicates the soundbar enters bluetooth mode. (The soundbar will enter
Bluetooth mode by default when it is turned on for the first time)
2) The Bluetooth distance is 33ft, it’s better to use within this range and please
keep no obstructions around the soundbar.
3) Check if the Bluetooth has automatically connected to other devices. How to
disconnect from other devices? Disconnect with other equipment first: In
Bluetooth mode, press and hold Bluetooth button on remote control for 2
seconds or press M button on panel for 2 seconds to disconnect.
4) When the indicator of soundbar shows blue, turn on Bluetooth function of
your device, then search [KMOUK HSB001] to pairing.
5) If you still cannot connect via Bluetooth after performing all above steps.
Please restore soundbar to factory settings, then repeat the above operations.
(Power on the soundbar, switch to Bluetooth mode, then press and hold the