Additional Wireless Information

b. Factory reset the earphones:
i. Long press both earphones for 8 seconds while out of the case.
ii. Once done successfully, both earphones will blink
RED-BLUE-RED-BLUE-RED for 5 seconds.
iii. Remove them from your pairing history on your device.
iv. Place the earphones back in the case.
v. Press one of the earphones 3 times to initiate pairing while still in the case
- the earphone will begin to pulse blue.
vi. Open the Bluetooth settings of your device and pair to the earphone.
vii. A dialog prompt will pop up within several seconds to also pair the second
earphone.
6. The earphones don’t seem to get loud enough
a. Please check the App you’re using for media playback and ensure to disable
“Equal Loudness Normalization”. This decreases the total output to balance the
volume between songs.
b. Your earphones may have lost volume sync with their paired device. This is
related to some operating system bugs of several smartphones specifically.
While playing music, press and hold the right earphone button to raise its volume
to maximum and control the master volume directly from your device. Typically,
restarting your device resolves this issue.
7. One of my earphones has stopped playing audio randomly
a. This can sometimes happen with interference. Place the affected earphone back
in its charging case and remove it. Audio will begin playing in that earphone
automatically.