User's Manual

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Q. How do I save the video to my device?
A. To download your recordings just touch the download button next to the recording you wish to save. The recording will
save to your camera roll or photo gallery. From there you can email the file or download to your computer from your device.
Please note: If you don’t have enough memory on your device, you need to make room or send yourself the recordings.
Q. How can I view the recording on my Computer?
A. You can send a recording to yourself or download to your computer via the device.
Q. Am I able to sell my SG Home
®
cameras?
A. SG Home will not take any action to preclude you from selling your SG Home
®
cameras. However, if you decide to sell
your camera, you must cancel your subscription which will delete all your recorded videos immediately. The purchaser of
your SG Home
®
camera will then need to set up his/her own subscription with an SG Home
®
plan.
Q. Why did I get the green checkmark but my camera isn’t online?
A: If you type in the wrong WiFi Password, you can still get the green check mark because the App cannot verify your
password. Your device will not be connected to the network and will not be online. You will have to do a hard reset on the
device so you can see the camera ID in your WiFi Settings. To find the reset button look for your device under the Product
Line in the back of your manual. You will have to reset up your camera by following Steps 2-5.
Q. Do I have to do anything with my SG Home
®
cameras if I change my WiFi password or router?
A. Yes. You will need to reconnect the camera to the new WiFi (the same way you initially setup the camera).
Q. How do I change the time on the camera?
A. Simply select the desired camera and then click the gear icon to get into the settings, then click camera settings and
then time zone.
Q. How are the SG Home
®
cameras impacted by a power outage?
A. In the event of a power outage the camera will turn off and no recordings will be made until the power is restored. Once
the power is restored the camera will reconnect itself to the WiFi automatically. No further setup required.
Q. Why do I have a PIR?
A. The battery operated hidden camera systems were designed to be a long life battery-operated hidden video camera and
CVR. To accomplish extended battery life, your camera uses a technology known as PIR (Passive Infrared). You’ll find the
PIR sensor located next to or near your camera. The PIR sensor regulates the power to the internal video recording
components and is the triggering system that initiates recording. When there is no activity in range of the PIR sensor, the
camera and the CVR will be powered down. When the sensor is triggered, it will send a signal to turn on the camera and
begin recording almost instantly. The less activity the longer the camera will maintain battery life. Live viewing &
downloading recordings are available any time, the battery will last up to 8 hours in this mode. Remember, live viewing
uses up battery life.