User's Manual

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Q. What happens when I cancel my account?
A. When you cancel your subscription to a plan, all your video recordings will be permanently deleted and you will not be
able to recover them. If there is unused time on your subscription it will be not be refunded.
Q. How do I remove a Camera from my account?
A. Choose which camera you wish to remove, click on the camera settings (gear icon) choose delete camera.
Q. What are Recordings?
A. Recordings are clips. Each clip is a 30 second Video File, unless you are in your trail period, clips are only 15 seconds.
Q. How long are my recordings?
A. If you choose the free trail 500 Recording Subscription during your free trail you will have 15 second clips for 30 days.
Once the free trial ends the standard 500 recording plan will have 30 second recordings. If you choose a Full Subscription
Plan for 1000 or 5000 Recordings, during your first month you will have a prorated amount but have full access to 30
second recordings.
Q. Is it possible for SG Home
®
to view my video recordings?
A. No. SG Home does not have access to your videos or live stream. The only individuals who can view your videos or live
stream are those people that have the app and you have entrusted your credentials to.
Q. Where is the SG Home
®
Cloud Hosted?
A. SG Home Cloud is hosted on the AWS Amazon Web Services Cloud.
Q. How often do my recordings refresh?
A. Your recordings refresh every 7 days or when you meet the max recordings on your account whichever comes first.
Recordings will begin to record overwrite your existing video files stored on the cloud. Be sure to download any files you
desire before the overwriting process begins. Example: My camera has stored 100 clips from May 11
th
to May 17
th
, my
oldest clip would be deleted on May 17
th
. OR My camera has stored 500 recordings from May 11
th
to May 13
th
, my oldest
clip would be deleted when the 501 recording needs to be stored.
Q. How long are video recordings saved in the cloud?
A. It will depend upon the plan that you have selected. SG Home
®
currently offers plans with up to 500, 1000 and 5000
recordings over the prior 7 day period. All the video recordings from all devices in your account for the prior 7 days will be
available in the cloud unless the number of recordings within the prior 7 days exceeds the number of recordings for your
plan then only the maximum number of recordings will be available in the cloud. For example, if you have selected a 1000
recordings plan and in the prior 7 days all your devices recorded only 900 videos, all 900 recordings will be available.
However if your devices recorded more than 1000 video recordings within the prior 7 days only the most recent 1000
videos recorded will be available in the cloud, therefore you potentially will not have 7 days video recordings history. NOT
WITHSTANDING THE STORAGE LIMITATION ON THE CLOUD, YOU ARE ALWAYS FREE TO DOWNLOAD ANY AND
ALL VIDEO RECORDINGS TO YOUR PHONE OR OTHER DEVICE FOR STORAGE.