User's Manual

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Frequently Asked Questions
Q. Is there a cost to view unlimited live stream?
A. Unlimited live stream viewing is included in all SG Home
®
plans.
Q. Is it possible to review a video without subscribing to one of the SG Home plans?
A. You can live view from the SG Home
®
App and you can live record to the local drive in the SG Home
®
App. But you will
not receive event notifications, and it will not record on its own or store on the local or Cloud drive unless you do it manually.
In order to access the full benefits of your cloud camera, you must select a SG Home
®
Cloud Recording Plan.
Q. How do I select a plan?
A. Go to our subscriptions page and select the plan with the features you would like and place your order.
www.sghomecloud.com/subscriptions
Q. How many cameras am I permitted to have for each account?
A. For each account, you can have a maximum of 4 cameras. However, you can have an unlimited number of accounts
each one must have a unique email address.
Q. How many plan(s) am I required to have?
A. It depends on the number of cameras you wish to have. For example, if you want a total of 12 cameras, then you will be
required to sign up for 3 separate plans (one plan for every 4 cameras).
Q. What happens when I change my subscription?
A. If you upgrade your plan, your subscription will take effect immediately and a prorated invoice will be sent to you for the
remainder of the month. If you are downgrading your plan, your subscription will take effect at the beginning of the next
billing period. Any adjustments to your subscriptions may be made at any time; however the renewal date will remain the
same as the initial subscription.
Q. How do I change the email address on my account?
A. You have to use the same email address you signed up with; you cannot change it on the account. You would have to
delete all of your cameras off the account, delete your account and start again. This will remove any cloud recordings, any
discounts or prorated subscriptions. You will have to start the subscription process over and you must register with a valid
email address.
Q. What happens if I close my account, my subscription lapses or I delete a camera off my account?
A. If you delete your camera or close your account, all of your data will be lost. Download all recordings before deleting your
account or camera.