How to Use ID Checker
Contents Ihirangi What is ID Checker? 3 How do you use it? 3 Top tips and support 4 Tips on how to capure your ID 4 Your first email and text message 5 Asking for your consent 6 Capturing your ID Document 7 Choosing your ID Type 8 Capturing your ID 9 Checking your information 10 Verifying your address 11 Verifying your face 12 Completing the process 13 2
What is ID Checker? ID Checker enables customers who are new to Kiwibank to verify their identity using their smartphone instead of having to bring ID documents into a branch. It can be used by customers who have a smartphone, a New Zealand residential address and either a current New Zealand Passport or New Zealand Driver Licence. How do you use it? To give you an idea, we’ve outlined below the process for verifying your identity using ID Checker: 1.
Top tips and support > ID Checker works best on Android smartphones such as Huawei and Samsung as well as Apple devices (IOS). > The link to ID Checker will expire so please click on the link and verify your identity as soon as you receive the text. Tips on how to capture your ID > To ensure you capture your ID correctly, hold your ID in your hand (Driver Licence example shown below).
Step 1 Your first email and text message Once Kiwibank have processed your application, you’ll receive a text message from Kiwibank. The text message will be sent from number 8179 and will include a link to ID Checker so you can start the verification process.
Step 2 Asking for your consent The ID Checker process will guide you through the tasks you need to complete. The first task is to accept the privacy agreement as we need permission for temporary use of the camera on your phone to capture images of your face and details of your ID documents.
Step 3 Capturing your ID document Once you’ve accepted the privacy consent, you’ll then be asked to capture your ID document. We’ll need to access your camera to complete this process. Once you’ve clicked “Capture my ID”, ID Checker guides you through the process, including the action of scanning your face.
Step 4 Choosing your ID type You’re able to use either a current New Zealand Passport or New Zealand Driver Licence.
Step 5 Capturing your ID Once we’ve captured your ID, you’ll be presented with the ‘Reviewing your ID Data ’ screen below.
Step 6 Checking your information To ensure we’ve captured the right information from your identification, you’ll be asked to check the information shown matches your ID document. This Driver Licence example shows the information you’ll be asked to check to ensure it matches with your ID document.
Step 7 Verifying your address As part of the verification process, you’ll be asked to enter your home address. Start typing your address into the home address field and then tap on the correct address from the list of addresses displayed.
Step 8 Verifying your face Next, you’ll be asked to perform a face verification using the camera on your phone. Please make sure you don’t have anything covering or shading your face e.g., caps, sunglasses. You can wear reading glasses and religious head coverings, just make sure your face is fully visible. Follow the instructions ID Checker gives you.
Step 9 Completing the process Once you’ve completed the ID verification process, you’ll be presented with the screen below. This lets you know that you’ve completed the ID Checker steps. Kiwibank will check the ID verification at our end and will be in touch about next steps.
And that’s it! Check out our other how to guides: > how to set up internet banking > how to set up the mobile app
