Use and Care Guide

20
Problem Possible Causes and/or Solutions
Nothing will operate Power supply cord is unplugged: Plug into a grounded outlet.
Household fuse is blown or a circuit breaker is tripped: Replace the fuse or reset the circuit breaker.
Iftheproblem continues, call an electrician.
Cooktop will not
operate
The control is set incorrectly: Touch the display area on the control panel to select a cooking surface
beforeselecting a function.
The cooktop control lockout is set: See “Control Lock” in the “Cooktop Use” section.
Cooktop is turned off: The Power keypad was unintentionally touched. Press POWER again. Reset
thecooktop.
Cooktop cooking
results not
whatexpected
Improper cookware being used: See the “Cookware” section.
Cooktop control set to incorrect heat level: See “Cooktop Controls” in the “Cooktop Use” section.
Range is not level: Level the range. See the Installation Instructions.
Oven will not operate Delay Start is set: See the “Cook Time” section.
Control is locked: Press and hold START for 5 seconds to unlock.
Control is in Demo mode: See the “Electronic Oven Controls” section. Demo mode is used for display
models in a showroom.
Electronic oven control set incorrectly: See “Electronic Oven Controls” section.
Oven temperature
too high or too low
Oven temperature needs adjustment: See “Oven Temperature Control” in the “Electronic
OvenControls”section.
Oven indicator lights
ash
Power to range is turned on or restored: See “Control Display” in the “Electronic Oven Controls” section.
Ifthe indicator lights keep ashing, call for service. See the “Warranty” section for contact information.
Oven control displays
messages
Power failure (display shows ashing time): Clear the display. On some models, reset the clock, ifneeded.
See “Clock” keypad feature in the “Feature Guide” section.
Error code (display shows letter followed by number): Depending on your model, press OFF UPPER or OFF
LOWER to clear the display. See “Control Display” in the “Electronic Oven Controls” section. If it reappears,
call for service. See the “Warranty” section for contact information.
Cooktop display
shows messages
Improper pan being used (“replace pan” animation showing in the display when you place a saucepan
on an induction surface cooking area): See “Pan Detection” in the “Cooktop Use” section. Check that the
saucepan is ferromagnetic. Check that the diameter of the saucepan is large enough. Center the saucepan on
the surface cooking area. Allow the saucepan to cool down in the event that it has become hot when used.
Switch the surface cooking area off, then on again. If the display still does not light up, turn power off at the
circuit breaker. Wait 20 seconds and turn power back on.
Long cooking time (Performance Boost function display ashing and switching off): The Performance
Boost function operates the surface cooking area with the most power. During long cooking times, it is
possible that the function will switch the surface cooking area off to keep the cooktop from overheating. You
can continue to use the cooktop if the display is not ashing.
Error code (display ashing “Er” and numbers): If an “Er” and a series of numbers appear in the display
panel, turn power off at the circuit breaker. Turn on again. If problem continues, call customer service. See the
“Warranty” section for contact information.
Cooktop has turned
off and is beeping
every 10 seconds
An object, liquids or soils are putting pressure on the control panel: Thoroughly wipe or remove any object
on touch keys.
Clean cycle did not
work on all spills
Several cooking cycles between clean cycles or spills on oven walls and doors: Run additional clean
cycles. affresh
®
Kitchen and Appliance Cleaner or affresh
®
Cooktop Cleaner can be used for stubborn soils.
See the “Accessories” and “Self-Cleaning Cycle” sections for more information.
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, , or
visit http://www.kitchenaid.com/customer-service. InCanada, visit http://www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.