User Manual

16-2 SP70C User Manual
Troubleshooting
16.1 Resetting the Pocket PC Phone
Occasionally, you may need to reset your Pocket PC Phone when your Pocket PC Phone stops
responding (it appears to be “frozen” or “locked up”).
1. Remove the miniSD card (if installed).
2. Use the stylus to press the Reset button on the rear of your Pocket PC Phone.
16.2 Restoring Factory Defaults
In some cases, you may need to restore your Pocket PC Phone to the factory default state by clearing
the memory of your Pocket PC Phone. For example, you should clear the memory:
n When your Pocket PC Phone cannot be powered on, even if you remove and then re-install the
battery.
n When you forget your password.
n When you want to remove the additional programs that you installed by yourself.
Before clearing the Pocket PC Phone memory and restoring the factory default state, make sure that
you have copied your data to the desktop computer or miniSD card.
• Pressing the Power key, Reset button and Call button at the same time will restore the
factory defaults, and clear the data and programs in the memory.You need to reinstall the
additional programs.
16.3 Power Problems
Problem Solution
The device cannot
be powered on when
using battery power.
The remaining battery power may be too low to run your SP70C. Connect
the AC charger to your SP70C and to external AC power. Then, turn on your
SP70C.
Battery runs out of
power quickly.
You might be using your SP70C in a manner that drains power quickly. Use
SP70C with the AC adaptor.
SP70C keeps
showing the low
battery power
messages.
Make sure SP70C is fully charged. In such cases, backup your data via Activesync,
restore the device to the factory default state (see Section 16.1), and then fully
charge the device. If the problem persists, send your SP70C to the authorized dealer
for inspection.
Battery does not
work correctly.
When the battery fails to charge and discharge, and it is not man-made
damage and still in the warranty period, send it to the authorized dealer for
replacement.