User's Manual

SP70 User Manual 16-5
Troubleshooting
16.8 Software Problems
Problem Solution
Is there a limit for
assigning ring tone
groups?
No, there is no such limit on your SP70.
Does SP70 supoport
Java and Bluetooth?
1. Yes, Java (MIDP 2.0) is supported.
2. Yes, the device supports Bluetooth.
How to play back
MPEG files from
desktop computer
on SP70?
To play back MPEG files from the desktop computer, you need to use
Microsoft codecs to transfer them for playback on SP70.
How to use key
words to find a
contact?
Take “John” for example: enter John.
Cannot log in to
MSN Messenger
from SP70?
If your device is not updated since October 15, 2003, you will need to
updated the your device and MSN Messenger. Connect to Microsoft Web site
for updates. After updating, press the Reset button to complete the update
procedure. Then restart SP70 and log in to MSN Messenger.
How to copy MP3
files to SP70?
You can copy files from the desktop computer to your SP70 using Activesync
or Card Reader. See ActivSync Help on the desktop computer.
How to set up the
GPRS configuratoin
on SP70?
Tap
> Settings > Connections > GPRS Auto Configuration. Select Auto
Configuration, select your mobile phone service provider, and then tap OK.
Why is it not
working to copy
data and MP3 files
from the supplied
miniSD card to a
newly-purchased
miniSD card?
You cannot copy files between two miniSD cards. Follow this procedure:
1. Format the new card.
2. Install ActiveSync using the supplied CD on the desktop computer.
3. Use ActiveSync to copy files from the supplied miniSD card to the desktop
computer, and then copy those files from the desktop computer to the new
card.
Some MP3 files
cannot play back on
SP70.
Your SP70 supports the standard MP3 format only. You need to purchase an
audio format transfer program to transfer files using non-standard codecs.
SP70 can send but
cannot receive text
messages.
There may be too many text messges stored in SP70. Clear the non using text
messages in SP70 for receiving new text messages.
How does SP70
connect to the
Internet via the
desktop computer?
Connect to the desktop computer using the USB cable. In ActiveSync on
the desktop computer, click File > Connection Settings > This computer
connects to, and change the connection to Internet.
Failure occurs
during program
installation on SP70.
The possible reasons are:
1. There is not enough memory. Delete the programs you no longer need.
2. There are some running programs.