User guide How to get started, solve problems, and start surfing
Contents 3 Getting started and personalising your account • Your username • Your internet login 4-5 How to get the most out of your service • How to get the best speed possible • Tips for top speeds 6-8 Using your broadband product • An introduction to GB usage • Frequently asked questions • Checking your usage 9-11 Email • Your email address • Setting up your email account • Setting up more than one email account • Anti-spam and email anti-virus settings • Common email problems 12-13 Hardware • Pro
Getting started Welcome to Karoo! You will be receiving your router shortly. This will come with a Quick Start guide, which will tell you how to install it. Just follow the instructions on the guide, entering your username and password (confirmed on your welcome letter) where prompted. You will then be taken to our online configuration page which will set up your Karoo account and email settings automatically.
How to get the most out of your service Signing up to Karoo Broadband is not simply about getting online. We want you to experience everything the internet has to offer, so in this section we explain how to achieve the best possible performance. How to… Get the best speed possible Karoo Broadband offers our fastest speeds ever – up to 8Mbps. You won’t always be able to surf this fast, but there are things you can do to make sure you always get the fastest possible speed that your line can reliably support.
Tips for top speeds Tip 1: Use your main phone socket Wherever possible, use your main telephone socket to connect to your broadband service. Tip 2: Check your micro-filters Micro-filters should be fitted to all your home telephone extensions e.g. your TV set-top box, cordless telephone base stations, dial-up security alarms, analogue modems, or fax machines. Check they are working correctly. Tip 3: Extension leads and wiring Some extension leads (e.g.
Using your broadband product GB usage allowances Your new Karoo product comes complete with an inclusive GB usage allowance. Everything you send or receive over the internet uses bits of data, whether it’s a web page, an email, a music track or a video clip. Each element of data is a different size and is measured in Kilobytes (KB), Megabytes (MB) or Gigabytes (GB). The average text email is around 4KB, a digital photo around 1MB, a music track around 5MB, and a full-length movie around 700MB.
Checking your usage All usage is monitored in the Karoo Control Panel which can be accessed within “My Account” at www.karoo.co.uk You will be presented with a login screen – enter your internet connection username and password here, e.g: username: paul72, password: broadband. Select “Check My GB Usage”. The diagram below shows the screen you see next. This enables you to view your current usage. This example shows data for a customer on our Karoo Lite product.
Using your broadband product Checking your usage (continued) You will see the option to “Show History”. This will show your download history for up to six months of usage. The illustration below shows an example of how this may look. In the example above, the customer has been online with us since 18 December 2007, and has had three months on a usage based product. As you can see by the usage shown in green, they did not exceed their usage allowance in the first two months, downloading only 0.1GB and 1.
Email Your email address Signing up to broadband gives you your very own email address. Your username will form part of your email address. So for example, if Paul Smith’s username is paul72, his email address would be paul72@paul72.karoo.co.uk Fill in the following boxes to determine your main email address. Enter your username here username @ username .karoo.co.uk Setting up your email account Your email account has already been set up with Karoo. By default your email address is: username@username.
Email Setting up more than one email account Depending on which Karoo package you are on, you may get more than one email mailbox, so that you can personalise email accounts for different members of the household. You can even password protect each address for enhanced privacy. You may have more than one email alias, which is a separate email address you can use that will re-direct to the master email account, or another sub email account of your choice.
In addition to spam filtering you can also block certain file attachment types. To do this: • Select the option you require [Executable Files, Java, Perl and .bin Files, or Media Files] Please note: When you select one of the attachment filters, every file type within that category will be blocked. To view the attachment types within each category, hover your cursor over the question mark by the filter type.
Hardware Problems with your router If you are experiencing problems with your router, try the following procedures. Configure your Internet Explorer correctly for a Router. • Open Internet Explorer and click on ‘Tools’, ‘Internet Options’ and then ‘Connections’. • Ensure ‘Never Dial a Connection’ is selected by clicking in the radial button. • Click ‘Apply’ and ‘OK’. Ensuring you are not connecting via a Proxy Server. • Open Internet Explorer and click on ‘Tools’, ‘Internet Options’ and then ‘Connections’.
Configure your wireless router securely If you are using a NetGear wireless router we recommend that you secure your network so anonymous users cannot hijack your connection. This can be done by following these steps: Step 1. Connect your Ethernet cable and then log into the router configuration screen by entering 192.168.0.1 into your internet browser address bar (where you would normally type a website address). Step 2. When prompted for a username and password, enter your details and log in.
Settings and support Useful Karoo settings Here’s an overview of additional settings that may be required for your Karoo account. These will be particularly useful if you are using your own modem/ router, as you may need to adjust a few settings to ensure that the device works on the Karoo service. Broadband Settings: VPI 1 VCI 50 Encapsulation RFC2364 PPPoATM Multiplexing LLC/LLC-based Modulation G.dmt Authentication CHAP Additional Karoo Settings: IP Address: Server Assigned The Primary DNS number: 212.
Support boundaries Although we are here to do our best to get you online, the Karoo Technical Helpdesk work within a series of Support Boundaries to ensure that all analysts on the Helpdesk are offering a consistent and appropriate level of support to our customers. There are many different internet related products and services that we support; and we would like to define exactly what these are. Generally, a degree of common sense can be applied to determine what we support, e.g.
Contact If you have any more questions or queries, just give us a call or send us an email… Customer Services Monday to Friday 8am - 8pm Saturday 9am - 5pm Tel: 01482 602 444 or email customerservices@karoo.co.uk Technical Support Help Desk Monday to Friday 8am - 9pm, Saturday 9am - 5pm Sunday and Bank Holidays 10am - 6pm Tel: 01482 606 101 or email help@karoo.co.
