Installation & Assembly

Customer Service:
8:00 AM – 5:00 PM EST, Monday - Friday
1-919-552-2977 • Toll Free: 1-800-800-6296 • Fax: [phone]
Return Policy
All returns will require a return authorization number (RA).
To obtain an RA, please contact our customer service department
at [phone]. All returns must be submitted within 30 days
of purchase date, located on receipt. Any returns summited after
30 days without an RA number will not be accepted. Credit will
be issued upon receipt of product and inspected for damages or
excessive wear and tear. The full amount of the product will be
credited in the form of original payment minus a 15% restocking fee
and shipping and handling.
*Please allow time to inspect and issue the appropriate refund.*
Customer Service:
8:00 AM – 5:00 PM EST, Monday - Friday
1-919-552-2977 • Toll Free: 1-800-800-6296 • Fax: [phone]
[e-mail]
WARRANTY INFO
Missing/Defective Parts
We try our best to eliminate any defective parts that are shipped
with our products. Carefully inspect all packages upon arrival
and report any missing or defective items upon receipt. Any
discrepancies must be reported to King Canopy within 30 days of
purchase. Please be sure to take a few minutes to match all items in
the box to the items on the product manual. If there should be any
missing or defective items, we will ship them free of charge. You
will need to ll out a warranty claim form and e-mail, fax, or mail it
in along with a proof of purchase showing date of purchase. Your
replacement will be shipped free of charge by ground shipping.
Next day or express shipping will require freight collect and paid
for by you. Damages from improper anchoring, strong winds, snow,
ice or rain are not considered defects.
1 Year Limited Warranty
All of our canopy components feature a 1-year limited warranty
(90 day-limited on Value King Brand items) and are warranted to
be free from defects in material and workmanship during this time
frame. You must ll out our warranty claim form and provide your
proof of purchase receipt. This does not pertain to any missing or
defective parts in the 30 day inspection period.
Defective Returns
If you receive a product that is defective and wish to return it,
please contact our customer service department to receive a return
authorization number. All items will be passed through quality
control before issuing a credit. You will be contacted upon receipt
of your returned merchandise and notied whether your return
is accepted or not. If not, you will have the option to receive the
product back at your expense.
Improper Anchoring, Strong Winds, Rain, Snow, or Ice
King Canopy/ PIC America, LTD. does not guarantee these canopies
under strong weather conditions (including snow and ice) under
any circumstances. These canopies are designed to protect against
damages cause by sun, light rain, tree sap, birds, etc. They are not
designed to hold roof loads that accompany snow, ice, or heavy
rains. If your canopy is not anchored securely, strong winds can lift
it and cause damage if it is blown over and/or away. Canopies make
excellent kites. If your canopy is anchored incorrectly and is blown
away, we will not send any free replacement parts for damages. If
you know strong weather is predicted, remove the cover or take
down the unit completely. The cover is designed to be quickly and
easily removed.
Non-Warranty Replacement Parts
If your warranty expires and you need replacement parts and
they cannot be found on www.kingcanopy.com, please contact
us at 1-800-800-6296. We stock replacement parts for most of our
products. Our customer service department will be pleased to
assist you in any way possible.
Certain regions of the country are extremely harsh on canopy
covers. Normal wear and tear is not covered under warranty, and
should be expected.
In order to receive a discounted or free replacement part, you may
be asked to return the part, freight prepaid, to our warehouse for
inspection before we will send a replacement. You must, in all cases,
provide a copy of your receipt showing the date of purchase, model
number and price.
Keep all ame and heat sources away from this
tent fabric. This tent is made with fabric that
meets CPAI-84 Section 6 specications for ame
resistance. It is not re proof. The fabric will burn if
left in continuous contact with any ame source.
WARNING!
SAFETY AND CARE INFORMATION
1 Always use common sense.
2 Do not use your canopy as a permanent cover.
3 It is designed for temporary use only. Damages due to
weather conditions are not warranted.
4 Do not set up on a steep incline. Do not leave unattended.
5 Never set up in windy, rainy, or snowy conditions. Canopy is
not intended to serve as protection from such conditions.
Use for shade only. Disassemble and properly store your
Canopy after each use.
6 Do not let snow or rain accumulate on top. It will collapse.
7 Always us an anchoring system. Your canopy will take ight in
windy conditions. Anchoring is your responsibility. Damage
due to weather conditions are not warranted.
8 Keep your canopy away from all re sources, such as grills or
re pits.
9 Do not machine wash your top. Wash with mild soap and
water with a brush while the Instant Canopy is open without
the legs extended. Do not use harsh detergents, abrasives or
bleach.
10 Do not put your Instant Canopy away while wet or damp.
This promotes mildew and rust. Always store completely dry.
11 For best results in keeping your top clean and to avoid small
rips and tears, it is recommended that the top be removed
and stored in the carry bag after each use.
12 Never leave your canopy unattended!