Product Warranty

Warranty Info
Missing/Defective Parts
We try our best to eliminate any defective parts that are shipped with our
products. Carefully inspect all packages upon arrival and report any missing
or defective items upon receipt. Any discrepancies must be reported to King
Canopy within 30 days of purchase. Please be sure to take a few minutes to
match all items in the box to the items on the product manual. If there
should be any missing or defective items, we will ship them free of
charge. You will need to fill out a warranty claim form and e-mail, fax, or
mail it in along with a proof of purchase showing date of purchase. Your
replacement will be shipped free of charge by ground shipping. Next day or
express shipping will require freight collect and paid for by you. Damages
from improper anchoring, strong winds, snow, ice or rain are not considered
defects.
1 Year Limited Warranty
All of our canopy components feature a 1-year limited warranty (90 day-
limited on Value King Brand items) and are warranted to be free from
defects in material and workmanship during this time frame. You must fill
out our warranty claim form and provide your proof of purchase receipt. This
does not pertain to any missing or defective parts in the 30 day inspection
period.
Defective Returns
If you receive a product that is defective and wish to return it, please
contact our customer service department to receive a return authorization
number. All items will be passed through quality control before issuing a
credit. You will be contacted upon receipt of your returned merchandise and
notified whether your return is accepted or not. If not, you will have the
option to receive the product back at your expense.
Improper Anchoring, Strong Winds, Rain, Snow, or Ice
King Canopy/ PIC America, LTD. does not guarantee these canopies under
strong weather conditions (including snow and ice) under any
circumstances. These canopies are designed to protect against damages
cause by sun, light rain, tree sap, birds, etc. They are not designed to hold
roof loads that accompany snow, ice, or heavy rains. If your canopy is not
anchored securely, strong winds can lift it and cause damage if it is blown
over and/or away. Canopies make excellent kites. If your canopy is anchored