Manual

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Returning a fi rearm
General return guidelines
Before making any return, contact Kimber
Customer Service at [phone] to obtain an
RMA (Return Merchandise Authorization) number.
All returns must be accompanied by an RMA
number. Returns arriving without a legible RMA
number on the carton will be refused. Kimber
assumes no responsibility for any goods that are
lost or stolen in transit. If you would like to insure
the value of the product being returned, you must
arrange and pay for such insurance separately.
Once an RMA number has been assigned, please
carefully review the following instructions. Please
note that in addition to these general guidelines,
shipments must comply with all applicable federal,
state and local laws and regulations, as well as
the requirements of the carrier. Please also note
that these instructions may be updated by Kimber
without notice. In such event, upon receiving an
RMA number, Kimber will provide you with the
then current instructions.
Firearm returns
1. Remove all ammunition from the fi rearm
and fi rearm case.
2. Pack the fi rearm in its original case and
place it inside a plain cardboard carton.
If original case is not available, please
use another unlocked, padded container
suitable to withstand rough handling. Use
additional packing materials as needed.
3. Secure magazines and other loose parts
under the foam to help prevent damage
during shipment.
4. Write the RMA number clearly on each side
of the carton in large print.
5. Schedule a pickup through UPS or bring
the boxed fi rearm to the customer counter
at the UPS Distribution Center. Ship in
accordance with all UPS policies
and procedures.
6. Retain a copy of the serial number,
RMA number and shipping receipt for
future reference.
7. Address the return to: Product Services
Department, One Lawton Street, Yonkers,
New York, 10705.
CAUTIONS:
• Firearms must be unloaded.
• Do not attempt to return a fi rearm without
fi rst obtaining an RMA number. Firearms
arriving without a legible RMA number on the
carton will be refused.
• Do not place ammunition in the carton with
the fi rearm. Firearms and ammunition must be
shipped separately.
• Do not disassemble the fi rearm prior
to shipment.
• Do not risk damage to a fi rearm by leaving
magazines or other loose parts unsecured in
the return carton.
• Do not attempt to ship a fi rearm through the
U.S. Postal Service or a UPS store. Do not leave
a fi rearm at a UPS drop box.
• Kimber assumes no responsibility for damaged
goods resulting from improper shipping or
insuffi cient packaging.
Sight, slide or other non-fi rearm
product returns
Sight or slide (only) or other non-fi rearm product
returns may be shipped through any carrier
(subject to any such carrier’s applicable policies
and procedures). Kimber recommends carriers
with tracking capabilities.
Do not attempt to return any product without an
RMA number. Contact Kimber Customer Service at
[phone] to obtain an RMA number.
SUPPORT