Use and Care Manual
6
3. Troubleshooting Guide
If you are experiencing a problem with your alarm, or a fault, and are unsure of the next action, please contact
product support at 1-877-542-5471 before discharging the battery. You may also write us at:
Kidde, 1016 Corporate Park Drive, Mebane, NC 27302, or visit our internet address at www.kidde.com.
Trouble Condition Visual Indications Audible Indications Action:
Low Battery
Chirp every 60 sec.Low
battery message and icon
blinks on/off with chirp.
Low battery icon will blink
on/off every sec after Test/
Hush button push.
* Push Test/Hush button once to silence for 10
hours.
* Remove, discharge, dispose unit, and replace as
soon as possible.
Fault Mode Chirp every 30 sec.
*
See Cleaning Your Alarm section.
*
Push Test/Hush button once to attempt to reset the unit.
* If error persists, or if customer service directs,
remove, discharge, dispose unit, and replace as soon
as possible.
End of Unit Life Double chirp every
30 sec.Replace Unit
message scrolls
across screen. End of
unit life icon will blink
on/off every sec.
* Push Test/Hush button once to silence for 3 days.
This can be repeated up to 10 times for no more
than 30 days. (Push button again to clear Hush
and perform a test.)
* Remove, discharge, dispose unit, and replace as
soon as possible.
Wi-Fi Enrollment Wi-Fi icon will blink
on/off every sec.
* Wi-Fi setup is incomplete. The unit will be in
setup mode for 15 consecutive minutes, during
which the display will show "PROGRAMMING"
Loss of Wi-Fi
Connection
Wi-Fi icon will blink
on/off every sec.
* The unit will attempt to re-connect on its own.
After 10 consecutive mins of lost connection,
you will receive a notification of “Loss of Wi-Fi
Connection” in your mobile App.
* Contact customer service. If error persists, or
if customer service directs, remove, discharge,
dispose unit, and replace as soon as possible.
Stuck Button Same as Normal
(standby)
Chirp every 4 sec.
* Push button to dislodge it from being stuck. If
button cannot be unstuck, remove alarm, discharge,
dispose unit, and replace as soon
as possible.
MCU Failure None Constant Tone
* R
emove alarm, discharge, dispose unit, and replace
as soon as possible.
CO 50 PPM
CO 50 PPM
70 F 80% H
PRIOR CO 234 PPM
LOW BATTERY
IAQ GOOD
IAQ xxx CO 0PPM
IAQ MODERATE IAQ BAD IAQ VERY BAD
CO 100 ppm
PROGRAMMING..
WIFI CONNECTING..
E R R O R
REPLACE UNIT
CO TEST
?
PROGRAMMING..
CO 50 PPM
CO 50 PPM
70 F 80% H
PRIOR CO 234 PPM
LOW BATTERY
IAQ GOOD
IAQ xxx CO 0PPM
IAQ MODERATE IAQ BAD IAQ VERY BAD
CO 100 ppm
PROGRAMMING..
WIFI CONNECTING..
E R R O R
REPLACE UNIT
CO TEST
?
PROGRAMMING..
CO 50 PPM
CO 50 PPM
70 F 80% H
PRIOR CO 234 PPM
LOW BATTERY
IAQ GOOD
IAQ xxx CO 0PPM
IAQ MODERATE IAQ BAD IAQ VERY BAD
CO 100 ppm
PROGRAMMING..
WIFI CONNECTING..
E R R O R
REPLACE UNIT
CO TEST
?
PROGRAMMING..
CO 50 PPM
CO 50 PPM
70 F 80% H
PRIOR CO 234 PPM
LOW BATTERY
IAQ GOOD
IAQ xxx CO 0PPM
IAQ MODERATE IAQ BAD IAQ VERY BAD
CO 100 ppm
PROGRAMMING..
WIFI CONNECTING..
E R R O R
REPLACE UNIT
CO TEST
?
PROGRAMMING..
CO 50 PPM
CO 50 PPM
70 F 80% H
PRIOR CO 234 PPM
LOW BATTERY
IAQ GOOD
IAQ xxx CO 0PPM
IAQ MODERATE IAQ BAD IAQ VERY BAD
CO 100 ppm
PROGRAMMING..
WIFI CONNECTING..
E R R O R
REPLACE UNIT
CO TEST
?
PROGRAMMING..