Use and Care Manual

7
4. Troubleshooting Guide
If you are experiencing a problem with your alarm, or a fault, and are unsure of the next action, please contact product
support at 1-800-880-6788 before discharging the battery. You may also write us at: Kidde, 1016 Corporate Park Drive,
Mebane, NC 27302, or visit our internet address at www.kidde.com.
Trouble Condition Visual Indications Audible Indications Action:
False Low Battery
(AC power connected
before backup
battery activated)
Amber
LED
blinks
every
5
seconds
Chirp every 60 sec. * Rotate unit fully onto mounting bracket to activate
battery.
Low Battery Chirp every 60 sec, voice every
30 sec: “Replace alarm.”
Voice stops after 5 mins.
* Remove, discharge, dispose unit, and replace as
soon as possible.
Fault Mode Chirp every 30 sec.
Voice every 30 sec: “Error, see
trouble shooting guide”
After 5 mins: no voice message
* See Cleaning Your Alarm section.
*
Push button once to attempt to reset the unit.
* Red LED will blink out an error code (number of
blinks) when button is pushed. Report the number
of blinks to customer service if needed.
* If error persists, or if customer service directs,
remove, discharge, dispose unit, and replace as
soon as possible.
End of Unit Life Double chirp every 30 sec. First
5 mins: Voice every 30 sec:
“Replace alarm, press button to
temporarily silence.” Voice stops
after 5 mins. Voice “Temporarily
Silenced” after button push
(first 7 days only). After 7 days,
chirps continue, with voice
“Replace Alarm” every 30 sec
for 5 mins.
*
Push button once to silence for 24 hrs. (Push button
again to clear Hush and perform a test.)
Note: 7 days after End of Unit Life begins, the
notifications cannot be silenced.
* Remove, discharge, dispose unit, and replace as
soon as possible.
Network Error Chime every 30 secs. Voice
every 30 sec: “Connection lost,
press button to temporarily
silence.” After 5 min: no voice
messages. Voice “Temporarily
Silenced” after button push.
* Push button to temporarily silence for 24 hrs. (Push
button again to clear Hush and perform a test.)
* Call customer service.
* If error continues, remove, discharge, dispose unit,
and replace as soon as possible.
Loss of Wi-Fi
Connection
None Voice “Not Connected” after
button push.
* The unit will attempt to re-connect on its own.
After 30 consecutive mins of lost connection, you
will receive a notification of “Contact Lost” in your
mobile App.
* Contact customer service. If error persists, or
if customer service directs, remove, discharge,
dispose unit, and replace as soon as possible.