User Guide
users connected
to the USB Server. If your computer is turned on, proceed to the
Troubleshooting:UDP Ports
sub-section.
•
System 2
is
Off
/
System
3
is On
: The server obtained an IP address via
Zeroconfig (ie
you don't have a DSL router and you have not specified IP settings) and
does not show
any users connected
to the USB Server. If your computer is turned on, proceed to the
Troubleshooting:UDP Ports
sub-section.
•
Status 2
is
Off
/
Status 3
is
Off
: This is normal and indicates the USB Server hardware
is working. More specifically, the USB Server has obtained a IP address and has detected
users (client computers) to it. Skip ahead to the
Troubleshooting: USB Devices
sub-
section.
Troubleshooting:UDP Ports
Make sure that your USB Server software and hardware are communicating on the same UDP
port. To verify this, open the Keyspan USB Server application. You USB Server should appear
(see next image):
In the Keyspan USB Server application, is your USB Server listed? If your server:
•
Is Not Listed
: The USB Server software cannot find the USB Server hardware. Change
the USB Server software's
Local UDP Port
(use the Config menu and select Local UDP
Port) to match the UDP port that is being used by the USB Server hardware. If you do not
know the UDP port that your server software is using, try setting the
Local UDP Port
to
3842. If this still does not work, try
Resetting Your USB Server Hardware
(as
described later in this section). If you still cannot see your server, proceed to the
Troubleshooting:Network Issues
sub-section.
•
Is Listed
: This is normal and indicates the USB Server hardware is working. Skip ahead
to the
Troubleshooting: USB Devices
sub-section.
Troubleshooting:Network Issues
At this point, your USB Server software is communicating with a specific network.
Unfortunately, the network link between your computer and your USB Server is broken. The
following are suggestions on how to solve these network related issues.
Firewalls
A 'Firewall' is a piece of software or hardware that helps keep your network safe by preventing
hackers from getting inside your network and also by preventing you from sending private data to
outside networks (ie the Internet).
Keyspan:USB Server - User Manual
This User Manual applies to the Keyspan USB Server Software Version 1.0
Rev 2004apr06 Page 24