User Guide

6 Troubleshooting
Before You Begin
Before you begin, please make sure that you already have:
installed the latest version of the Keyspan USB Server software
connected your USB Server hardware to your network
connected your computer to same network as the USB Server hardware
turned on Keyspan USB Server (by connecting its power supply to an outlet)
turned on your computer
connected a USB device (ie scanner) to the USB Server hardware
installed your USB device's software on your computer
had the USB Server turned on for at least 15 seconds
If you have not done any of the above, please do so now and return to this section when you have
finished.
Tech Note : You can find the latest version of the Keyspan USB Server software at:
http://www.keyspan.com/
IMPORTANT NOTE : Please follow these instructions in order as each sub-section
builds on the previous one. If you cannot proceed past a certain sub-section, please
contact Keyspan technical support.
Troubleshooting:Status Lights
Look at the status lights on you Keyspan USB Server hardware. These status lights will either:
• Off
• On (doesn't blink)
• Blinking Steady (blinks on/off every second)
• Blinking Rapidly (blinks on/off rapidly)
• Blinking Slowly (stays on for 3 seconds then blinks off/on and repeats)
Three lights indicate SYSTEM , NETWORK , or USB device status (see next image). For
troubleshooting purposes, we will focus on the SYSTEM and USB lights:
Keyspan:USB Server - User Manual
This User Manual applies to the Keyspan USB Server Software Version 1.0
Rev 2004apr06 Page 21