User manual

2 Service and Maintenance
Returning the Instrument for Service
42 U1271A/U1272A Service Guide
Returning the Instrument for Service
Before shipping your instrument for repair or replacement,
Agilent recommends that you acquire the shipping
instructions from the Agilent Technologies Service Center. A
clear understanding of the shipping instructions is necessary
to secure your product for shipment.
1 Attach a tag to the instrument with following information:
• Name and address of owner
• Instrument model number
• Instrument serial number
• Description of the service required or failure
indications
2 Remove all accessories from the instrument. Do not
include accessories unless they are associated with the
failure symptoms.
3 Place the instrument in its original container with
appropriate packaging material for shipping.
If the original shipping container is not available, place your
unit in a container which will ensure at least 4 inches of
compressible packaging material around all sides for the
instrument. Use static- free packaging materials to avoid
additional damage to your unit.
NOTE
Agilent suggests that you always insure your shipments.