User`s guide

1.1 Before we start

range of numbers with one valid digit 555 0120 — 555 0129 from a diﬀerent provider.

The original number will not be canceled because the customers are accustomed to it.

The dial plan can be created by mapping the original number 555 0100 to the operator

(company receptionist) together with one of the numbers from the new range (for example

555 0120). The operator will transfer calls to the internal phone network manually. The

rest of the numbers will be used for direct 1:1 mapping for sales department and company

management.

5. Several local extensions and user accounts will be created for users and an operator. Some

users will use software phones (softphones) on their computers.

6. Automatic hardware phone provisiong will be set — make sure DHCP is working.

7. Kerio Operator is connected to an NTP server (for time synchronization) to ensure correct

time for logging information.

8. Since we have a main oﬃce and a branch in the exemplary implementation, we will create

a conference call for several participants to ensure that the management of both oﬃces

can arrange phone meetings. We will limit the number of conference users to four and it

will be protected by a PIN number.

9. The exemplary company has a technical support. We will create a call queue where

Kerio Operator will automatically distribute customer calls among the speciﬁed company

employees.

10. Auto attendant script will be conﬁgured in Kerio Operator. This function allows you to

create a voice menu which is played to callers. Callers will navigate through the menu by

pressing the phone buttons.

11. We will conﬁgure a software phone manually.

12. We will connect to Kerio MyPhone.

The exemplary conﬁguration can be easily customized. For detailed information on

setting of individual features of Kerio Operator, refer to Kerio Operator, Administrator’s

Guide. The whole document can be downloaded from the Kerio Technologies website at

http://www.kerio.com/operator/manual.

1.1 Before we start

To conﬁgure your network, you need:

• Kerio Operator — a PBX.

• Hardware and/or software phones for users who will use the PBX.

• For outgoing calls, you need to have a contract with a commercial VoIP provider.

• You have to get a phone number or a SIP trunk with an interval of phone numbers that

will be mapped to your internal phone network.