User`s guide

Server conﬁguration

Rules for routing outgoing calls are also displayed in section Conﬁguration → Call Routing.

For detailed information on setting an interface for incoming and outgoing calls, refer to the

appropriate chapter in manual Kerio Operator, Administrator’s Guide.

Route backup

Now we create a simple backup. If one of the providers is unavailable, the backup enables

outgoing calls via the other provider.

1. In the administration interface, go to section Conﬁguration → Call Routing.

2. In the Routing of outgoing calls section, click on the interface for preﬁx 8.

3. On the General tab, add provider2 to table Use the following external interfaces.

4. Click on the interface for preﬁx 0 and on the General tab, add provider1 to table Use the

following external interfaces.

The backup is now set for both interfaces. If one of the connections is interrupted, the other

interface will be used automatically for outgoing calls.

3.5 Creating call queue

Call queue can be deﬁned in section Conﬁguration → Call Queues:

1. Click on Add and enter the name of the queue on the General tab.

2. In the Queue extension ﬁeld, enter an extension which is not used by any other user.

3. In the Queue strategy menu, select the Round robin with memory strategy — employees

operating this queue (let us call them agents) will receive calls always in the same

sequence.

4. Go to Agents tab and check the Allow dynamic agent login/logout option. Dynamic login

and logout means that every agent may logout from the queue for example before lunch

break and login again after their return.

5. Dynamic login and logout requires a code which the agents will use to login and to logout.

Enter, for example, code 611 for login and code 622 for logout from the call queue. Codes

must be unique in Kerio Operator — no extension with the same digits can be deﬁned.

For detailed guidelines for setting call queues, refer to Kerio Operator, Administrator’s Guide.