User's Guide

23
Quick User Guide – IRIScan
TM
Anywhere 6
9. Troubleshooting
Problem
Cause
Solution
I cannot turn on the
scanner.
Low battery power.
Connect the scanner to a PC.
Charge the scanner with an external power adapter.
Pictures cannot be saved
after I have scanned them.
There is no microSD card in
the card slot.
The microSD card is full.
Insert a microSD card.
Move the images from the microSD card to your computer to
clear storage space on the card.
To format the card and delete its content:
1. Press the Scan/Power/Enter button for 2 seconds to
power on the scanner.
2. Press the Menu button.
Go to the 2/3 option group and select the SD formatting
option to delete the content of the microSD card.
My computer does not
recognize the scanner when
I connect it.
Connection failure.
Make sure both ends of the USB
cable are connected securely.
Use only the provided micro USB cable.
I cannot open or view the
scans I have downloaded
from the IRIScan™
Anywhere Wifi web page.
The scans are downloaded
as .tar files.
Unzip the .tar in an application like 7-zip.
I cannot connect to the
IRIScanAnywhere-XXXX
network and transfer
documents to my
computer/tablet via Wifi.
You have changed the
default password
(12345678).
Reset your password:
1. Press the Scan/Power/Enter button for 2 seconds to
power on the scanner.
2. Press the Wifi button and wait until the red Wifi
indicator turns green.
3. Press the Wifi button again for about 10 seconds.
4. The red Wifi indicator will flash for about 1 minute and
it will, then, turn green.
The Wifi password has been successfully reset to factory settings
(password: 12345678).
For further Technical Support, go to http://www.irislink.com/support