Owners manual
48
KENMORE DIAGNOSTICS™ SYSTEM
Kenmore Diagnostics
Should you experience any problems with your
refrigerator, it has the capability of transmitting data
via your telephone to the Kenmore Diagnostics Team.
This gives you the capability of speaking directly to
our trained specialists. The specialist records the data
transmitted from your machine and uses it to analyze the
If you experience problems with your refrigerator, in the
U.S.A. call 1-844-553-6667 and in Canada call 1-800-
469-4663. Only use the Kenmore Diagnostics feature
when instructed to do so by the Kenmore Diagnostics
Team agent. The transmission sounds that you will hear
are normal and sound similar to a fax machine.
Kenmore Diagnostics cannot be activated unless your
refrigerator is connected to power. If your refrigerator
is unable to turn on, then troubleshooting must be done
without using Kenmore Diagnostics.
Using Kenmore Diagnostics
quickly relayed to a Kenmore Diagnostics team agent.
Only use the Diagnostics feature when instructed to do so
by the Kenmore Diagnostics Team agent.
1. Lock the display. To lock the display, press and hold
the Control Lock button for three seconds. (If the
3. Hold the mouthpiece of your phone in front of the
speaker that is located on the right hinge of the
refrigerator door, when instructed to do so by the call
center.
4. Press and hold the Freezer Temp button for three
seconds while continuing to hold your phone to the
speaker.
5. After you hear three beeps, release the Freezer Temp
button.
6. Keep the phone in place until the tone transmission has
the countdown is over and the tones have stopped,
resume your conversation with the specialist, who will
then be able to assist you in using the information
transmitted for analysis.
NOTE:
- For best results, do not move the phone while the tones
are being transmitted.
- If the call center agent is not able to get an accurate
recording of the data, you may be asked to try again.
2. Open the right refrigerator door.