Operation Manual

37
Neither shall guarantee services prolong the guarantee period nor put a new gua-
rantee into eect.
3) Guarantee claims have to be asserted immediately aer becoming aware of the
defect, within the guarantee period.
4) In order to assert claims under the guarantee, the following steps are necessary:
Please contact Customer Service by email, fax or phone, so that we can email you a
franked shipping label in a pdf le. Use this shipping label to send the faulty device,
free of postage, to the given service address, enclosing the guarantee card below
as well as your original proof of purchase. If the defect is covered by our guarantee
services, you will receive back a repaired or a new device. The return shipment
costs will be paid by us.
5) Claims under the guarantee are excluded in cases of damage due to:
- Abusive or incorrect use
- Environmental exposure (humidity, heat, overvoltage, dust, etc.)
- Failure to follow the safety precauons applicable to the device
- Failure to follow the instrucon manual
- Use of force (e. g. strike, kick, drop)
- Interference by a service address not authorized by us
- Arbitrary aempts at repair
- Shipment in packaging which is not transport-proof
6) We also oer you to repair defects or damages to the device, which are not (or no
longer) covered by the guarantee, against reimbursement of costs. Please contact
Customer Support for an individual oer.
In this case, shipping costs are at your charge.
KeMar GmbH
Rohlfsstr. 5
81929 München
Germany
Tel.: [phone]
Fax: [phone]
Email: [e-mail]