Use and Care Manual

11
Troubleshooting
Problem Cause Solution
Heat not working
1) Thermostat not
set to heat
2) Loose or bad
connection to
thermostat
Slide the
Heat/Off/Cool
switch to Heat.
Verify that the
thermostat is
installed correctly
and all of the
connections are
tight.
AC not Working 1) Thermostat not
set to cool
2) Loose or bad
connection to
thermostat
Slide the
Heat/Off/Cool
switch to Cool.
Verify that the
thermostat is
installed correctly
and all of the
connections are
tight.
AC or Heat does
not turn Off
Your system does
not support “power
stealing”
See Advanced
settings in the
installation manual
for direction on how
to disable it.
Fan is always on The Fan switch is
set to On
Move the Fan On
Fan auto switch to
the auto setting
Fan never comes
on
1) Thermostat is
wired incorrectly
2) The gas/electric
jumper needs to be
changed
Double-check all
connections with
the installation
manual.
See the Advanced
settings in the
installation manual.
12
Problem Cause Solution
The Thermostat
does not follow the
program
1) The program is
disabled
2) The thermostat is
disabled
Press the PROG
buttons If the
thermostat says “
the program is
active” then the
problem has been
fixed.
Move the
Cool/Off/Heat
switch to either
Heat or Cool.
The thermostat
does not talk
Voice is disabled Press the Voice
button to re-enable
the voice prompts
The thermostat
does not respond to
raise or lower
Voice recognition
has been disabled
Press and hold Shift
and then press
voice. The
thermostat should
say “voice On”
The Time is flashing The time has been
reset
Following the
instructions for
programming the
time