User's Manual

If a unit exhibits a fault, and you are unable to fix it, and therefore require a service engineer
to attend your vessel, please contact our Service Control Centre, giving full details of the
following:
1. Name of vessel (Phone or Fax number if fitted)
2. Equipment type
3. Software status (version number) (if applicable)
4. Next port of call, ETA/ETD and ship's agents
5. Fault description (with as much detail as possible)
6. Purchase order number with invoicing details
7. Contact Name
You may contact our direct line, send a fax or send an email.
Kelvin Hughes, Customer Services Group, New North Road, Hainault, Essex IG6 2UR
(UK)
Phone: Main UK Switchboard: 44 (0)20 8502 6887
Direct Service Line & Out of Hours Emergency Technical Support: 44 (0)20 498 1761
email: service@kelvin hughes.co.uk
If you have any technical queries or require any technical information regarding your Kelvin
Hughes bridge equipment you may phone our direct Service Line. You may also contact our
direct line, send or fax an email to:
[e-mail]
If you require information on our training facilities or would like to have a quote for training,
please give as much detail as possible. You may contact our direct line, send a fax or send an
email to:
[e-mail]
For quotation of spares, or if you require any information regarding availability, lead times
etc, you may contact our direct line, send a fax or send an email to:
[e-mail]
Please Note. All quote requests must have full contact details. Our preferred method of
contact is email, but Fax or Post may be used. We normally supply the quotation by email.
For more information regarding our contract services or to arrange a meeting with a member
of our team you may email us at the following address. Those customers already holding an
agreement with us may also use this email address to request a service, providing the same
information as mentioned for service (no purchase order number required). You may contact
our direct line, send a fax or send an email to:
[e-mail]
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