User's Manual

If a unit exhibits a fault, and therefore a service engineer is required to attend the vessel,
please contact our Service Control Centre, giving full details of the following:
1. Name of vessel (Phone or Fax number if fitted)
2. Equipment type
3. Software status (version number) (if applicable)
4. Next port of call, ETA/ETD and ship's agents
5. Fault description (with as much detail as possible)
6. Purchase order number with invoicing details
7. Contact Name
You may contact our direct line, send a fax or send an email.
Kelvin Hughes, Customer Services Group, New North Road, Hainault, Essex IG6 2UR
(UK)
Phone: Main UK Switchboard: 44 (0)20 8502 6887
Direct Service Line & Out of Hours Emergency Technical Support: 44 (0)20 498 1761
email: [e-mail]
If you have any technical queries or require any technical information regarding your Kelvin
Hughes bridge equipment you may phone our direct Service Line. You may also contact our
direct line, send or fax an email to:
[e-mail]
If you require information on our training facilities or would like to have a quote for training,
please give as much detail as possible. You may contact our direct line, send a fax or send an
email to:
[e-mail]
For quotation of spares, or if you require any information regarding availability, lead times
etc, you may contact our direct line, send a fax or send an email to:
[e-mail]
Please Note. All quote requests must have full contact details. Our preferred method of
contact is email, but Fax or Post may be used. We normally supply the quotation by email.
For more in formation re garding our contract ser vices or to ar range a meeting with a mem ber
of our team you may email us at the fol lowing ad dress. Those cus tomers al ready hold ing an
agreement with us may also use this email ad dress to re quest a ser vice, pro viding the same
information as men tioned for ser vice (no pur chase or der num ber re quired). You may con tact
our di rect line, send a fax or send an email to:
[e-mail]
Page xiv Issue 5 (Jan 09)
KH2060
Prelims