User Manual

After powering up the computer, always connect the SoftStep to the computer before opening
any applications.
“Okay, so how do I fix it if this does happen?” Well, if you do run into this problem, there are a
number of ways to fix it:
•
Unplug the SoftStep and plug it back in.
•
Open Audio MIDI Setup and click the “Rescan MIDI” button in the MIDI window.
•
Open another audio/MIDI application.
All three of the above methods refresh the MIDI device list, which should lead to proper “in-app”
connections.
Windows Class-Compliant Device Limitation
Windows XP, Windows Vista, Windows 7, and Windows 8 do not allow a class-compliant MIDI
device to be connected to more than a single application at a time. As a class-compliant MIDI
controller, this applies to the SoftStep.
The result of this is that if you have two or more audio/MIDI applications open at the same time
(the Advanced Editor and Ableton Live, for example), only one of them will be able to connect to
the SoftStep. Because of this it is highly recommended to never edit the SoftStep with other audio
applications open — it could lead to connectivity issues, and a very confusing, frustrating
experience.
This does not apply solely to KMI products, this will have an effect with every class-compliant MIDI
device.
Appendix 79