Users Manual

18
Reset
When you want to reset the feeder to factory default settings, turn on
the feeder with external power and wait for it to boot up. Long press the
Wi-Fi settings button for 5 seconds until you hear a prompt voice. Then
the feeder will reset to factory default settings
FAQ
Q1: Why did the feeder fail to connect to my Wi-Fi network?
A: Please check the important notice on Page 6 for help. You can try to
add the feeder via AP mode instead of QR code mode and auto scan
mode.
Q2: Why does the feeder feed at the wrong time?
A: Please check that the time zone of the feeder is correct. You can find
help about time zone information on Page 15.
Q3: Why does it always prompt that food is blocking the feeding tray
when this is not actually the case?
A˖Once food falls into the tray, the feeder will wait for 10 minutes for the
pet to eat the food. If the pet does not come to eat during this time, the
feeder will send a message that food is blocking the feeding tray. If the
pet ate the food after 10 minutes, you will still receive the message. It is
also possible that food is stuck in the food slot. If that is the case, clean
the food slot.
Q4: Why is the indicator LED still flashing after I disabled it?
A: When it is feeding, the indicator LED cannot be disabled.
Q5: Why is the screen black or the video frozen when the feeder is
online?
A: It depends on the network status. This may happen if the feeder's
Wi-Fi network is not good or the phone is connected to an unstable
network. You can try to switch a lower resolution to improve this.