User Manual

Trouble Shootings
29
If there is a problem with the product, please check the following ȴrst.
If the problem continues after checking, please contact customer support
center (877-689-1541, US).
Symptom Cause Action to Be Taken
The heating unit
works normally
but the pad is
not warm
Poor connection between
heating unit and pad
Check whether the connector of the pad
has been connected until there is a "click"
sound.
Circulation disorder due
to the location of heating
unit and pad
1) When using on a bed, check whether the
pad connecting hose is drooped and laid in
a U shape.
2) Organize the hose so that the connecting
hose is spread out for smooth circulation.
Circulation disorder due
to air pressure inside pad
1) Set at the maximum temperature and reset
the power 2 to 3 times.
2) After operating for about an hour, the air is
discharged naturally, and smooth use is
possible.
Water shortage
Heating may not work if there is a shortage
of water, so suɚciently replenish water.
Power does not
turn on
Poor contact with outlet Check the connection with the outlet.
Dysfunctional
balancing sensor
Check whether the heating unit is on
a hard surface. (No Carpet)
Noise occurs
Initial high speed mode
motor Rotation
When initially connecting, high speed mode
may operate to supply water for 3 minutes and
rotating noise may be heard, but it does not
occur afterwards.
Intermittent Motor Noise
The motor will run to circulate the water in the mat
if the heating unit is plugged in but has not been
used for awhile.
The remote
control does not
work
Consumption prevention
vinyl is not removed
Remove the vinyl battery cover.
Worn out battery Replace the battery.
Remote control sensor
is blocked on the heating
unit.
Clear the area near the remote control sensor
on the heating unit.
The heating
unit turns off
by itself
Timer mode Please check if the timer mode is turned on.