Warranty
If we determine, in our sole discretion, that your furniture item cannot be serviced, we may replace the affected area(s).
If the affected area(s) cannot be replaced, subject to the limit of liability, you can select a new replacement piece equal
in value to the original purchase price from the retailer from whom this Plan was purchased. Professional service or
replacement is limited to the affected area(s) only. At our sole discretion, replacement may be effectuated in the form of
issuance of a certificate for an in-store credit at the retailer where the Plan was purchased.
4.
Replacement is limited to the retailer where the Plan was purchased. If you move outside of the delivery area of the
retailer, you must pay all applicable shipping/delivery costs associated with the Plan service request.
5.
We may offer a cash settlement in lieu of cleaning, repair or replacement should you decide to keep the original furniture
item in its present condition. If a cash settlement offer is accepted by the Lessee in an RTO Transaction, the cash
settlement will be paid to the Lessor/owner of the product at the time the settlement is made, as stated in the RTO
Transactions section above.
6.
We will not replace or otherwise service matching pieces of furniture items that are not damaged and we are not
responsible for, and will take no action to correct, dye lot or texture variations arising from service or replacement of a
part of a furniture item or replacement of an entire furniture item. This Plan does not transfer to replacement furniture.
You shall reasonably cooperate with us and Guardian in our efforts to perform our obligations under this Plan, which may
include providing required documentation, including but not limited to sales receipts, and photographs. Failure to comply with
the provisions in this Plan may result in your service request being deemed ineligible for service. We have the right to deny
service should you refuse our attempts to repair or service. You also must provide a safe, non-threatening environment for
our technicians to perform service. If you are not present for a scheduled technician visit, we may close your service request.
NOTE: Materials and services covered during the manufacturer’s warranty period are the responsibility of the manufacturer.
This Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain
additional benefits during the term of the manufacturer’s warranty.
DEDUCTIBLE: No deductible is required.
EXCLUSIONS TO COVERAGE:
1.
Anything not listed in the “Product Specific
Coverage” of this Plan.
2.
Damage to furniture items that is covered or
should be covered by the manufacturer’s
warranty, repairer’s warranty or any other
warranty in effect; any and all pre-existing
conditions that occur prior to the effective date
of this Plan; defects that are subject to
manufacturer’s recall; any breach of an implied
or expressed warranty of merchantability or
fitness; any furniture item sold without a store
or manufacturer warranty.
3.
Damage that occurs to furniture items while
located outside the 50 states of the United
States, including the District of Columbia.
4.
Damage caused during, or as result of delivery,
handling, set-up or assembly of furniture
items; furniture items in transit or storage;
furniture items located outdoors or on patios
or screened rooms where they may be directly
or indirectly exposed to outside elements;
damage by outside contractors; water damage
by leaking appliances, water heaters,
skylights, pipes and all losses covered by
homeowners or renters insurance.
5.
Damage caused by pets or other animals,
including but not limited to damage caused by
beaks, claws, or jaws; repeated pet bodily
fluid stains which are considered preventable
occurrences.
6.
General soiling, which is defined as a gradual
buildup of dirt, dust, body oils, perspiration, or
any other accumulated stains that cannot be
attributed to a single incident.
7.
Indentations from writing on wood surface or
any type of surface abrasion; finish scorching
(unless a specifically covered heat mark)
and wood burns or heat damage; loss of
silvering of glass or mirror components
(unless specifically covered); scratches, rips,
cuts, gouges, and scuff marks of any type that
do not clearly penetrate through upholstery or
the clear-coat finish on wood, exposing the
bare wood.
8.
Leather or vinyl cracking or peeling, including
damage caused by perspiration, body and hair
oils; stress tears or rips, scratches, and leather
scars or finish defects. Repair and replacement
are specifically excluded on split hides used in
seating areas.
9.
Odors.
10.
Unknown stains; color loss, fading, and
discoloration; all normal wear and tear,
including damage that cannot be attributed to
a single relatable incident.