Warranty

• You are not required to purchase this Plan as a condition of a loan or sale of any property.
NOTE: You must keep the receipt for this Plan; it is an integral part of this Plan and you will be required to reference it to
obtain service. This Plan, including the terms, conditions, limitations, exceptions and exclusions, the receipt containing the
length and type of Plan, commencement date and product identification constitute the entire agreement.
PRODUCT SPECIFIC COVERAGE:
The following are covered, subject to the Exclusions To Coverage and other Plan conditions:
1. FABRIC, LEATHER AND VINYL FURNITURE:
a. Stains caused by any food or beverage normally consumed by humans.
b. Mold and mildew stains caused by food or beverage spills.
c. Stains caused by human or pet bodily fluids.
d. Stains caused by grass, grease, ballpoint pen ink, iodine, nail polish, cosmetics, lipstick, crayon, and shoe polish.
e. Rips, cuts, punctures or burns from a specific incident.
f. Breakage of frames, springs, and sleeper, reclining, inclining, heating, and vibrating mechanisms will be covered if
they were originally covered by a manufacturer’s warranty and such warranty has expired.
2. WOOD AND HARD SURFACE FURNITURE:
a. Stains caused by any food or beverage normally consumed by humans.
b. Mold and mildew stains caused by food or beverage spills.
c. Breakage of wood or other hard surface from a specific incident.
d. Gouge, heat mark or liquid ring from a specific incident.
e. Breakage of glass or mirror components, any chip or scratch of glass or mirrors and loss of silvering on mirrors
(with the exception of crowned or curved glass).
f. Checking, cracking, bubbling, or peeling of finish from a specific incident.
g. Stains from nail polish
LIABILITY:
For any single claim, the limit of liability under this Plan is the lesser of the cost of (1) authorized service/repairs, (2)
replacement of affected furniture item with a new replacement piece of equal value, excluding taxes and delivery/shipping
fees and (3) the price that you paid for the furniture item.
The total liability under this Plan is the purchase price you paid for the furniture item, but not to exceed the Maximum Limit
of Liability shown on the Welcome Letter or receipt. In the event that the aggregate of all authorized service/repairs exceeds
the purchase price paid for the furniture item or we replace the furniture item with a new piece of equal value, we shall have
satisfied all obligations owed under this Plan.
If the retailer from whom this Plan was purchased is no longer in business, in the case of a covered claim, the Plan becomes
service only. If the furniture item(s) cannot be serviced, the liability will be limited to a refund of the purchase price of this
Plan, less paid claims. Once a refund has been issued for any furniture item, all terms and conditions of the Plan will be
fulfilled and all future claims will be void.
SERVICE REQUEST PROCESS:
1. Please report all covered claims to Guardian at 1-800-527-8485 within 5 or 30 days of the accidental staining or
damage occurrence (see your Welcome Letter for reporting timeframe requirement) and Guardian Customer
Service Representatives will be ready to guide you through the service process. Spanish assistance is available for your
convenience. Ensure that you have your original itemized receipt and Plan documents in hand to reference the contract
and Plan number, which will be required to qualify for service. Be prepared to describe the nature of any incident,
including but not limited to, the location, size, and, if possible, how the incident occurred. Failure to provide necessary
information including receipt, photographs or other documentation within 30 days of request may result in a denial of
coverage.
2. Your service request must be authorized by Guardian prior to any covered service repair or replacement effort being
initiated. Any unauthorized service repair or replacement will void coverage for the affected furniture items(s) under the
Plan.
3. We may provide repair advice and/or products to aid in resolving your damage. Otherwise, you may receive a no
charge in-home visit by a professional technician who will service your furniture item and attempt to repair the damage.