Warranty
RESIDENTIAL FURNITURE – TERMS AND CONDITIONS
This is a legal contract (hereinafter referred to as the “Plan”). By purchasing it, you understand that it is a legal contract
and acknowledge that you have had the opportunity to read the terms and conditions set forth herein. This Plan and your
Welcome Letter and receipt, containing the E ffective D ate and Expiration Date of your Plan, and the product identification
constitute the entire agreement between you and us.
NOTE: This Plan is not an insurance policy, cleaning or maintenance contract, or your original manufacturer warranty. This
Plan covers defects in workmanship and/or material of your covered furniture item(s) and, if applicable, accidental damage
from normal household use, as described herein.
DEFINITIONS:
Throughout this Plan the words (1) “you” and “your” refer to the purchaser of this Plan as shown on the receipt, and includes
the Lessee if the product was acquired under a rent-to-own or lease-purchase transaction (collectively, “RTO Transaction”);
(2) “we”, “us”, “our” refer to the company obligated under this Plan as referenced in the Obligor section of this Plan; (3)
“Administrator” refers to the entity that is responsible for the administration of the Plan as referenced in the Administrator
section of this Plan; (4) “furniture item(s)” refers to indoor or outdoor furniture constructed of upholstered fabric, leather/vinyl
or wood/hard surfaces; adjustable bases; and area rugs that you purchased concurrently with this Plan and are shown as
covered furniture item(s) on the Welcome Letter or receipt; (5) “retailer” indicates the dealer, store or outlet where you
purchased the furniture item(s) and this Plan.
OBLIGOR:
The Obligor of this Plan is as follows: (1) CNA Warranty Services, Inc. in all states except Florida and Washington; (2) In
Florida, CNA Warranty Services of Florida, Inc.; and (3) In Washington, Continental Service Plan, Inc.
ADMINISTRATOR:
The Administrator of this Plan is Guardian Protection Products, Inc., (“Guardian”) P.O. Box 300, Hickory, NC 28603-
0300, 1-800-527-8485.
TERM:
Coverage under the Plan for each furniture item begins with the later of the Plan Effective Date, the purchase date of the
furniture item, or the date the furniture item was delivered to you, and lasts for the Term stated on the Welcome Letter or
receipt. This Plan is not renewable.
RTO TRANSACTIONS
Where a furniture item was initially acquired under RTO Transaction, any cash settlement or refund will be paid to the owner
of the furniture item at the time the settlement is made. This will be the lessor (“Lessor”) if you have not yet acquired
ownership of the property. In all other respects, the lessee ( “Lessee”) will retain a beneficial interest in this Plan and all
non-cash benefits described herein shall be rendered to the Lessee. Any owner obligations related to maintenance of the
furniture item shall be the responsibility of the Lessee during the term of any RTO Transaction except as provided by law.
Any reference to purchased, sold, or similar terms shall include rented and leased and their derivatives. Any reference to
purchaser shall mean the Lessee under the RTO Transaction and not the Lessor.
COVERAGE:
•
This Plan is limited to the 50 states of the United States, including the District of Columbia, and is only valid for new
furniture item(s) purchased concurrently with this Plan and shown on the Welcome Letter or receipt. The Plan covers
materials and labor costs to service your furniture item(s) in the event a furniture item becomes accidentally damaged
during normal residential use due to stains or other covered damage or defects as more specifically described in the
Product Specific Coverage section of this Plan.
•
All coverages are for covered occurrences from a single incident.
•
The furniture item(s) must be picked up, delivered, and installed stain, damage and soil-free from the authorized retailer.
•
The warranty will be registered electronically by your retailer within 30 days of the furniture item’s purchase date or
delivery date if your furniture item was delivered.
•
Furniture item(s) and materials replaced under the terms and conditions of this Plan become the sole property of the
Obligor except where prohibited by law.
•
The Plan is non-transferrable to another owner; however, in the case of an RTO Transaction, this Plan will automatically
be transferred from the Lessor to the Lessee upon Lessee’s fulfillment of all terms of the RTO Transaction, and such
Lessee shall become the outright owner of this Plan. If the furniture item and the Plan purchase are being given as gift,
contact Guardian Customer Service at 1-800-527-8485 30 days from the date of purchase with the name and address
of the recipient.