Warranty

destroyed.
If, within sixty (60) days, we have not paid a covered claim,
provided you with a refund or you are otherwise dissatisfied,
you may make a claim directly to the insurance company,
Continental Casualty Company, in writing at 333 S Wabash
Ave, Chicago, IL 60604. Please enclose a copy of your Plan
when sending correspondence to the insurance company.
The written complaint must contain a description of the
dispute, the purchase price of the furniture item, the cost of
repair of the furniture item, and a copy of the Plan.
Florida Residents: In the event of cancellation by us,
written notice of cancellation shall be mailed to you not less
than sixty (60) days before cancellation is effective. This
Plan can be cancelled by you at any time for any reason by
emailing, mailing or delivering to us notice of cancellation. If
the Plan is cancelled: (a) within thirty (30) days of the receipt
of the Plan, you shall receive a full refund of the price paid
for the Plan provided no service has been performed, or (b)
after thirty (30) days, you will receive a refund based on
100% of the unearned pro rata purchase price less any
claims that have been paid or less the cost of repairs made
by us. If we cancel the Plan, the return purchase price is
based upon 100% of the unearned pro rata purchase price.
If we determine in our sole discretion that your furniture item
cannot be repaired or your furniture item requires
replacement instead of repair, we will replace your furniture
item with an item of like kind and quality that is of
comparable performance, or, reimburse you for replacement
of the furniture item with a check, at our discretion, equal to
the original purchase price of the furniture item, as
determined by us, not to exceed the original purchase price
of the furniture item, including all applicable taxes. The rate
charged for this Plan is not subject to regulation by the
Florida Office of Insurance Regulation.
Georgia Residents: This Plan shall be non-cancelable by
us except for fraud, material misrepresentation, or failure to
pay consideration due therefore. The cancellation shall be in
writing and shall conform to the requirements of Code 33-
24-44. You may cancel at any time upon demand and
surrender of the Plan and we shall refund the excess of the
consideration paid for the Plan above the customary short
rate for the expired term of the Plan. This Plan excludes
coverage for incidental and consequential damages and
pre-existing conditions only to the extent such damages or
conditions are known to you or reasonably should have been
known to you.
As stated in the Arbitration section of this Plan, either party
may bring an individual action in small claims court. The
Arbitration section does not preclude you from bringing
issues to the attention of federal, state, or local agencies or
entities of your dispute. Such agencies or entities may be
able to seek relief on your behalf. You and we agree to waive
the right to a trial by jury and to participate in class
arbitrations and class actions. Nothing contained in the
Arbitration section shall affect your right to file a direct
claim under the terms of this Plan against Continental
Casualty Company pursuant to O.C.G.A. 33-7-6.
Illinois Residents: You may cancel this Plan for any reason
at any time. If you cancel within thirty (30) days of the Plan
purchase, and we have not paid a claim, you will receive a
full refund, less a cancellation fee of $50.00 or 10% of the
Plan price which we may charge. If you cancel after thirty
(30) days or any time after we pay a claim, you will receive
a pro-rata refund of the Plan price based on the days
remaining, less any claims that have been paid, less a
cancellation fee of $50.00 or 10% of the Plan price which we
may charge.
Maine Residents: You may cancel this Plan within twenty
(20) days of the receipt of this Plan if sent by mail or within
ten (10) days if delivered at the point of sale. If no claim has
been made under the Plan, the Plan is void and we shall
refund to you the full purchase price of the Plan. Any refund
due to you will be credited to any outstanding balance of
your account, and the excess, if any, shall be refunded to
you. A ten (10) percent penalty per month shall be added to
a refund that is not paid or credited within forty-five (45) days
after you cancel the Plan. If you cancel this Plan after twenty
(20) days of receipt of this Plan if sent by mail or after ten
(10) days if delivered at the point of sale, we shall refund to
you the unearned pro rata purchase price, less any claims
paid. An administrative fee not to exceed ten (10) percent of
the purchase price paid by you may be charged by us. Any
refund due to you will be credited to any outstanding balance
of your account, and the excess, if any shall be refunded to
you. In the event of cancellation by us, written notice to you
will be provided at least 15 days prior to the cancellation and
will contain the effective date of the cancellation and the
reason for cancellation. If a Plan is cancelled by us, you will
be refunded 100% of the unearned pro rata purchase price
paid by you, less any claims paid. An administrative fee not
to exceed 10% of the purchase price paid by you may be
charged by us. You are not required to purchase this Plan
as a condition of a loan or a condition for the sale of any
property.
Maryland Residents: The expiration date of the Plan is
automatically extended until we have performed services
under the Plan. We shall provider service under the Plan
within a reasonable period of time and we will provide on
your request a brief written explanation of the reasons for
any delay.
Michigan Residents: If the performance for this Plan is
interrupted because of a strike or work stoppage at the our
place of business, the expiration period of the Plan shall be
extended for the period of the strike or work stoppage.
Minnesota Residents: If you are the original purchaser of
this Plan you may cancel this Plan within twenty (20) days
of the receipt of this Plan if sent by mail or within ten (10)
days if delivered at the point of sale. If no claim has been
made under the Plan, the Plan is void and we shall refund to
you or credit your account or the account of other payer