Warranty

11. Loss of foam resiliency; pilling, fraying or
loosening of threads on upholstery; seam
slippage or separation;.
12. Spring or coil damage (unless specifically
covered)
13. Fabric or leather dye lot variations, wood finish
variations or manufacturer’s discontinuation.
14. Unless specifically covered, plastic or metal
parts, such as hinges and drawer slides, failure
of assembled joints, all other nonfunctional or
aesthetic parts, including but not limited, to
knobs, buttons, and rollers, and baskets or
accessories used in conjunction with the
covered furniture item, such as pillows, lamps,
and remotes.
15. Ballpoint pen ink, crayon or lipstick marks of
more than 6 inches in length are considered
preventable and will not be covered.
16. Damage caused by any unauthorized cleaning
products or methods; damage caused by
unauthorized repair methods; defects or
damage caused by topical treatments; failure
to follow manufacturer recommended routine
maintenance and inspection.
17. Unless specifically covered, stains or liquid
rings, caused by substances such as
medication (including vitamins), perspiration,
body and hair oils, dyes, paints, acids,
corrosives, caus t i c sol u t i ons ,
chemicals, bleaches, glue, candle wax,
adhesives, gum, crayon, ink (except ballpoint
pen ink), marker, dirt or other soil, pollen, tree
sap, mold or mildew stains due to atmospheric
causes, rust, nail polish, nail polish remover,
cosmetics, hair treatments including hair gel,
hair spray, mousse, or other like substances.
18. Unless specifically covered the Plan does not
apply to any other surfaces, including
parachute cloth, “X” coded fabrics, 100% silk,
non-colorfast material, draperies, area rugs,
carpets, box springs, mattresses, nubuck,
suede or other sensitive leathers, paper, fossil
stone, marble, plastic, bare wood, wooden bed
slats, oil finished furniture, crowned or curved
glass, and electronic components; stains or
damage to box springs, carpet or flooring due
to any substance that may run off of the
mattress or furniture item.
19. Any upgrades to the furniture item that alter
the appearance and function from the
manufacturer’s original state.
20. “As is”, “final sale”, “pre-owned” and rental
products (other than an RTO Transaction);
commercial use (multi-user organizations),
public rental, use for profit or communal use
for multi-family housing.
21. Repairs necessitated by intentional physical
damage, acts of nature, fire, burglary, theft,
vandalism, collision, spilled liquids (unless
resulting in a covered stain or liquid ring),
corrosion, insect infestation, misuse, neglect,
mishandling and abuse.
22. Unauthorized modifications made to the
furniture item; altered serial numbers; failure
to follow manufacturer’s installation, operation
or maintenance instructions; repairs
performed by non-authorized repairer; any
items not affecting the furniture item’s
function.
23. Damages due to external faults, such as wiring,
electrical connection or plumbing.
24. Products on loan during repair process.
25. Failure caused by voltage converter and/or
applying incorrect voltage to the furniture item.
26. Diagnosis where no defect has been found or
noted.
27. Damage caused by war, invasion or act of
foreign enemy, hostilities, civil war, rebellion,
riot, strike, labor disturbance, lockout or civil
commotion.
28. Loss or injury to a person or loss or damage to
property or any incidental, contingent, special
or any direct or indirect loss and consequential
damages including, but not limited to, losses
incurred to any delay in rendering service
under this Plan and loss of use during the
period that your furniture item is at an
authorized servicer or while awaiting
materials/parts.
GENERAL PROVISIONS:
Cancellation:
This Plan shall be cancelled by us for fraud or material
misrepresentation, including but not limited to commercial
or rental use (other than an RTO Transaction).
Unauthorized repair or replacement of a furniture item shall
result in the cancellation of this Plan by us. In the event of
cancellation by us, written notice of cancellation stating
the effective date and reasons for the cancellation shall be
mailed to you not less than sixty (60) days before
cancellation is effective. This Plan can be cancelled by you
at any time for any reason by mailing or delivering to us
notice of cancellation at Guardian Protection Products, PO
Box 300, Hickory, NC 28603- 0300. If the Plan is cancelled:
(a) within thirty (30) days of the receipt of this Plan, you
shall receive a full refund of the price paid for the Plan,
less the cost of any service