Brochure
C O N T A C T I N G T E C H N I C A L S U P P O R T
73
IN THIS SECTION
Creating a system state report .................................................................................................................................. 73
Sending data files ..................................................................................................................................................... 73
AVZ script execution ................................................................................................................................................. 74
CREATING A SYSTEM STATE REPORT
To create a system state report:
1. Open the main application window.
2. Click the Support link in the lower part of the window to open the Support window.
3. In the window that opens, click the Support Tools link.
The Support Tools window opens.
4. In the window that opens, click the Create system state report link.
The system state report is created in HTML and XML formats and is saved in the sysinfo.zip archive. When the
information about the system is collected, you can view the report.
To view the report:
1. Open the main application window.
2. Click the Support link in the lower part of the window to open the Support window.
3. In the window that opens, click the Support Tools link.
The Support Tools window opens.
4. In the window that opens, click the View report link.
The Microsoft Windows Explorer window opens.
5. In the window that opens, open the archive named sysinfo.zip that contains report files.
SENDING DATA FILES
After you have created the trace files and the system state report, you need to send them to Kaspersky Lab Technical
Support specialists.
You will need a request number to upload files to the Technical Support server. This number is available in your My
Kaspersky Account on the Technical Support website if your request is active.
To upload the data files to the Technical Support server:
1. Open the main application window.
2. Click the Support link in the lower part of the window to open the Support window.
3. In the window that opens, click the Support Tools link.
The Support Tools window opens.