Brochure

ManualsBrandsKaspersky ManualsComputing & Network ProductsInternet Security for Mac 14, 2014

CONTACTING TECHNICAL SUPPORT

This section provides information about how to obtain technical support and the requirements for receiving help from

Technical Support.

IN THIS SECTION

How to get technical support ..................................................................................................................................... 71

Technical support by phone ...................................................................................................................................... 71

Obtaining technical support via My Kaspersky Account .............................................................................................. 71

Using trace files and AVZ scripts ............................................................................................................................... 72

HOW TO GET TECHNICAL SUPPORT

If you do not find a solution to your problem in the application documentation or in one of the sources of information

about the application (see the section "Sources of information about the application" on page 9), we recommend that you

contact Kaspersky Lab Technical Support. Technical Support specialists will answer any of your questions about

installing and using the application.

Before contacting Technical Support, please read the support rules (http://support.kaspersky.com/support/rules).

You can contact Technical Support in one of the following ways:

 By telephone. This method allows you to consult with specialists from our Russian-language or international

Technical Support.

 By sending a query from your Kaspersky Account on the Technical Support website. This method allows you to

contact our specialists using the query form.

Technical support is only available to users who have purchased a license for the application use. No technical support is

provided to users of trial versions.

TECHNICAL SUPPORT BY PHONE

If an urgent issue arises, you can call specialists from Russian-speaking or international Technical Support

(http://support.kaspersky.com/support/international) by phone.

Before contacting Technical Support, please read the support rules (http://support.kaspersky.com/support/rules). This will

allow our specialists to help you more quickly.

OBTAINING TECHNICAL SUPPORT VIA MY KASPERSKY

ACCOUNT

My Kaspersky Account is your personal area (https://my.kaspersky.com) on the Technical Support website.