User guide

229
CONTACTING THE TECHNICAL SUPPORT
SERVICE
If problems occur during Kaspersky Small Office Security's operation, firstly check if the method for solving them is
described in the documentation, help, Knowledge Base on the Kaspersky Lab Technical Support website, or on the User
Forum.
If you cannot find a solution to your problem, please contact Kaspersky Lab Technical Support Service in one of the
following ways:
send a query with the help of the Personal Cabinet on the Technical Support Service website;
by telephone.
Technical Support Service specialists will answer any of your questions about installing, activating and using the
application. They will help you to eliminate the consequences of malware activities if your computer has been infected.
Before contacting the Technical Support Service, please read the Support rules for Kaspersky Lab’s products
(http://support.kaspersky.com/support/rules).
When you contact the Technical Support Service, service specialists may ask you to compile a report on the system
status and a trace file and send them to the Technical Support Service. After Technical Support Service specialists
analyze the data you have sent, they can create an AVZ script for you to help eliminate your problems.
IN THIS SECTION:
My Kaspersky Account .................................................................................................................................................. 229
Technical support by phone .......................................................................................................................................... 230
Creating a system state report ...................................................................................................................................... 230
Creating a trace file ....................................................................................................................................................... 231
Sending data files .......................................................................................................................................................... 231
Executing AVZ script ..................................................................................................................................................... 232
MY KASPERSKY ACCOUNT
My Kaspersky Account – your personal section on the Technical Support Service website. Using My Kaspersky Account,
you can perform the following actions:
contact Technical Support Service and Virus Lab;
contact the Technical Support Service without using the email;
track the status of your request in real time;
view a detailed history of your requests to the Technical Support Service.
To log in to My Kaspersky Account, use one of the following options:
click the My Kaspersky Account link in the Kaspersky Small Office Security main window;