User guide

K A S P E R S K Y M O B I L E S E C U R I T Y 8 . 0
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Documentation
The User Guide contains detailed information about the application's functions, how to work with them, includes
advices and recommendations on its configuration.
Files containing the documents in PDF format are included into the product package of Kaspersky Mobile Security.
You can also download electronic files containing these documents from Kaspersky Lab's website.
CONTACTING THE SALES DEPARTMENT
If you have questions regarding selecting or purchasing Kaspersky Mobile Security or extending the period of its use, you
can phone Sales Department specialists in our Central Office in Moscow at:
[phone], [phone], [phone]
The service is provided in Russian or English.
You can send your questions to the Sales Department to e-mail address [e-mail].
CONTACTING THE TECHNICAL SUPPORT SERVICE
If you already purchased Kaspersky Mobile Security, you can obtain information about this application from the Technical
Support service by phone or via Internet.
Experts from the Technical Support Service will answer your questions regarding the installation and use of the program,
and if your device is infected, they will assist you in eliminating the consequences of malware activity.
Before contacting the Technical support service, please read the Support rules
(http://support.kaspersky.com/support/rules).
E-mailing your question to the Technical Support Service
You can forward your question to the Technical Support Service specialists by filling out a Helpdesk web form at
(http://support.kaspersky.com/helpdesk.html).
You can send your inquiry in the Russian, English, German, French or Spanish language.
In order to send an e-mail message with your question, you must indicate the Customer ID obtained during the
registration at the Technical Support service website along with your password.
If you are not yet a registered user of Kaspersky Lab's applications, you can fill out a registration form at Helpdesk web
form (https://support.kaspersky.com/personalcabinet/registration/form/). During registration enter the activation code for
your application or the license key filename.
You will receive a Technical Support service specialist's response in your Personal Cabinet
(https://support.kaspersky.com/PersonalCabinet) and at the e-mail address you specify in your inquiry.
Please describe your problem with all possible details in the help request web form. Specify in the mandatory fields:
Prompt type. Select the topic which is the closest to the problem encountered, for example, "Product
Installation/Removal Problem" or "Anti-Virus scan/virus removal problem". If you find no suitable section, select
"General question".
Application name and version number.
Prompt text. Describe the problem you have encountered with as much detail as possible.