User Guide

Frequently asked questions 77
• For RedHat Linux distributions, the following line should be
added to the /etc/man.config file:
MANPATH /opt/kav/5.5/smtpgw/man
• For OpenBSD distributions, the following line in the
/etc/man.conf file:
_default /usr/{share,X11R6,X11,contrib,gnu,\local}/{man,man/
old}/
should be supplemented as follows:
_default /usr/{share,X11R6,X11,contrib,gnu,\local}/{man,man/
old,share/kav/5.5/smtpgw/man}/
• For FreeBSD distributions, the following line should be added to
the /etc/manpath.config file:
MANDATORY_MANPATH /usr/local/share/kav/5.5/smtpgw/man
Question
: What should I do if error LibKAVEngine Init error: err_no=3
occurs during operation of the application or the following message
appears at application startup: "smtpgw could not be started",
accompanied by return codes 46 or 48?
The error may occur if you are using a non-standard directory for
storage of temporary files (by setting the values of the TMP or TEMP
environment variables) and user account employed by the application
(kavuser by default) is not allowed to access that directory for writing.
E.g., such error may be encountered when the application is installed
under Mandrake Linux distribution (which uses /root/tmp/ as the default
directory for storage of temporary files of root user).
To resolve the problem, you should either change access rights for the
directory or redefine/delete the TMP and TEMP environment variables
to force the use of another directory (e.g., /tmp/) with the access rights
necessary for normal operation of the application.